Napa Mermaid Hotel & Suites

This is a great hotel in one of the quieter parts of Ayia Napa, with lovely spa facilities including two pools, a sauna and a steam room. I’d been hesitant to visit because of the area’s party reputation, but in November it was calm, relaxed and mostly visited by an older crowd. The hotel is spotless, with staff and cleaners always around. My room was a comfortable double with a strong walk-in shower, quality toiletries and a small balcony with a sea view - perfect for unwinding. I did, however, have an issue with ants on the bedside tables at night. The hotel was fully booked so I couldn’t move rooms, but housekeeping eventually resolved it. Also note: rooms above the Elia restaurant can hear music until around midnight, and the fridge has no minibar items. Breakfast leans heavily German/European, with pickled vegetables and sausages alongside standard continental options. There’s an omelette station and good coffee machines, though the fruit was flavourless and I unfortunately experienced food poisoning on two mornings. The outdoor pool area is lovely (though cold in November), and indoors you’ll find a smaller pool, two (weak) jacuzzis and compact sauna/steam rooms. The gym is small but usually empty and well-equipped enough. Overall, it’s a solid 4-star option and great value if you’re after a peaceful, low-key break - ideal for solo travellers, friends or couples in the off-peak months.

We spent our honeymoon at Napa Mermaid Hotel & Suites in Ayia Napa from September 9th to September 20th 2025, and it was truly unforgettable. From the moment we arrived, we felt warmly welcomed and cared for by the staff, who went above and beyond to make our stay special. The hotel itself is beautiful – modern, stylish, and spotless. Our room was comfortable, with a lovely view, and it felt like every detail was designed with relaxation in mind. The pool area is stunning, perfect for enjoying the sun, while the beach is just a short walk away. Breakfast and dinner were excellent, with a wide variety of delicious food and fresh local flavors. We especially appreciated the romantic atmosphere in the evenings – it made our honeymoon feel even more special. On top of everything, the hotel surprised me with a birthday gift: a cake, a bottle of red wine, and a handwritten greeting card. This thoughtful gesture made our stay even more memorable. What stood out the most, however, was the staff’s kindness and professionalism. They always greeted us with a smile and were ready to help with anything we needed. We are so grateful for the wonderful memories created here and would highly recommend Napa Mermaid to anyone looking for a perfect getaway. It was the ideal place to celebrate our honeymoon, and we would love to come back one day!

Our stay at the Napa Mermaid Hotel & Suites was absolutely perfect from start to finish. The hotel is stunning, clean, and beautifully maintained, but what truly made our experience unforgettable were the staff — especially the waiters. They were incredibly friendly, attentive, and always greeted us with a genuine smile. Their professionalism and warmth made every meal a pleasure. It’s rare to find such dedication and kindness! We felt truly cared for throughout our stay. I can’t recommend this hotel enough — we’ll definitely be coming back!

We love that the front desk personnel was very helpful and polite to us smiling and accommodating. the breakfast was great and we are happy that the indoor pool is accessible during cold season. the bedrooms smells fresh and clean the children and us parents slept well. we sure hope to come back in the summer season.

Once again another fantastic trip to Napa Mermaid.|An amazing Hotel in every way imaginable & take it from me, you will find it hard to be disappointed with a stay here.|Our stay in the Grand Suite is perfect in every way. The Hotel is cleaned to an exceptionally high standard and the rooms are designed for your every need. From the restaurant to the bars, pool & gym, everything is exceptional and as soon as we leave, we can’t wait to get back!

Great hotel, went there several times, never disappointed. I recommend the junior suite (1st floor), these suites have a private terrace and sunbeds with sea view. The staff is nice. The pool bar provide great frozen margaritas. The pool is big and sunny. The different food options are great too. Breakfast is really well furnished. You can access the beach just by crossing the street. Or go to the center of ayia napa by feet. 👍

Great hotel with good spa facilities (two pools, sauna, steam room, etc.) located in a quieter part of Ayia Napa.||I was initially hesitant to visit because of the area’s party reputation, but in November it was actually very calm. Off-peak season meant an older, more mature crowd and a very relaxed atmosphere.||The hotel itself is spotless, with cleaners and staff visible daily. My room was a good-sized double with a powerful walk-in shower that always had hot water. Quality shampoo, shower gel, hand soap and body lotion were provided via wall-mounted dispensers. The small balcony (with sea view) had a table and two chairs - perfect for unwinding.||However, I did have an issue with ants appearing on the bedside tables at night, despite having no food or drink in the room. I reported it several times; the hotel was fully booked so they couldn’t move me, but they did send housekeeping repeatedly and eventually resolved it. Also worth noting: rooms above the Elia restaurant can hear music and performances until around midnight - light sleepers beware! There were also no minibar items in the in-room fridge.||The hotel is popular with German guests, so much of the signage is in English and German only. The breakfast buffet is very German/European-leaning, with pickled vegetables, sausages and other German-influenced dishes alongside the usual continental and hot options. There’s an omelette station and three self-service coffee machines. Food quality was OK - although the fruit options, in particular, were flavourless and (unfortunately) I also experienced food poisoning on two of my four mornings….||The outdoor pool area is lovely, though the water is understandably cold in November. There’s also a smaller shallow pool beside the outdoor bar, which I imagine is great in summer. Indoors, there’s a smaller pool, two (weak) jacuzzis and a chill-out area with loungers. The sauna and steam rooms are compact but perfectly adequate - often empty during the day since most guests preferred the sunshine outside. The small gym is usually empty too but has enough equipment for most workouts.||The nearest beach is about 5 minutes away, with loungers at €2.50 for the whole day. Mini-marts, supermarkets, restaurants and bars are around 10–15 minutes’ walk, though many were closed for the off-peak season. The Elia restaurant attached to the hotel only served drinks during this period.||Overall, a pleasant stay at a solid 4* hotel - ideal if your goal is rest and relaxation, as there isn’t much else going on in the area during off-peak months. Good value for money and recommended for solo travellers, friends and couples.

3.rd time we are staying at this hotel and we keep coming back. It’s cozy, and the staff are very friendly and helpfull. The Elia Restaurant is fantastic- actually one of the best restaurants in Ayia Napa! VERY Nice pool-area and good breakfast buffet. Always clean and we like that this hotel is a walk away from downtown. Glyki Nero Beach is 2 minutes walk from the hotel and this Beach is so clean with clear water and light sand. (No Stones, Algae or seaweed at all) We Will come back again and again :)