Lucy Z.
Yelp
This was my second time on the Wine Trolley, and unfortunately, it was a complete letdown. My first tour, June 2024, was outstanding -- Richard was knowledgeable, engaging, and truly enhanced the experience with his wine expertise. Sadly, this time, March 2025, was the opposite.
At the pickup point at Oxbow Market, Richard spent 20 minutes promoting the market (which felt more like a paid endorsement than helpful information). Once we finally got going, the experience quickly went downhill. At the first winery, we had to wait about 15 minutes for a bachelorette party to finish using the restroom while the rest of us just stood around -- not a great start, and definitely not fair to the other guests. We were already 30 minutes behind schedule.
Lunch at Ottimo was the one bright spot -- excellent service and food. However, because of delays, most of our group had to take lunch to go. We missed the third wine tasting entirely, and the included ice cream was hastily thrown into a to-go cup. That wasn't fair to the group or to the restaurant.
The final two wineries were okay, but again, we felt rushed. To top it all off, on the way back to Oxbow, Richard seemed to be in a foul mood. He stopped engaging altogether and blasted loud rock music, making it nearly impossible to have a conversation. It felt like he had just checked out.
Overall, a huge disappointment compared to my first time. Richard -- if the passion is gone, it might be time to reconsider your role. A tour like this should feel fun, relaxed, and well-curated -- not frustrating and rushed.