Napili Shores Maui by Outrigger

We’ve been here for our honeymoon. We did got an upgrade on our room from a garden view to an ocean view. The service is very friendly at the reception and also at the restaurant. Unfortunately there is no room service, so we have to clean our room on our own. The rooms are nice and clean, you also receive a nice little welcome package. The location is also good, but 45 minutes away from the airport and a lot other attractions, but it’s also on the dry side of the island. Good for bike rides.

We are staying at Napili Shores and we already love it. Even just one night in, everything has been great. The location is beautiful, peaceful, and right by the ocean. The room is comfortable and well kept, and the overall vibe is relaxing and welcoming. It feels like the perfect place to unwind and enjoy Maui. We are really happy with our stay so far and would absolutely recommend it.

First off shoutout to Alex, Bobby and Naomi at the front desk. Really made our welcome so much more amazing, especially for going above and beyond for my family and my 7 month old baby. ||The room was clean and well stocked with toiletries and kitchen supply. Housekeeping did an amazing job preparing our room. My baby immediately started smiling and laughing as we entered the room. He definitely gave the seal of approval. ||This was definitely better than staying at a big luxury resort. Because of the size of the property I felt like it made room for the employees to be really personable with us. ||Overall highly recommend especially if you have a small family. Mahalo again Napili Shores and we will definitely be returning again.||Mahalo|From Kauai |The Santos Ohana

This modest complex of low-rise condo units sits at an enviable spot at the south end of beautiful Napili Bay. Although it is under the Outrigger banner, it does not function like a traditional hotel. For example, the front desk hours are limited, the rooms are not serviced daily, and there is no concierge that I saw. Instead, it seems as if Outrigger either owns some of the units and/or acts as a renting administrator for privately-owned condo units. Either way, the resort allows guests to rent out units for short term stays. ||We were able to book one of the best units in Building A, the set of units closest to the bay. Building A also adjoins the famous Gazebo Cafe, an ultra-popular casual eatery serving only breakfast and lunch. Our unit was A205, which has a spectacular view of Napili Bay from the second floor room and the lanai. See photos. ||The room itself is a bit dated but was clean, roomy, and super-functional. In addition to a king bed, couch, easy chair, dresser, nightstands, and flat screen TV, the unit had a well-equipped kitchen with rangetop, full-sized refrigerator, microwave and coffee maker. It also had a large closet and good sized shower. ||We really enjoyed the extra space and kitchenette features of the room. But we did not find the pools or other common areas of the resort to be particularly attractive. There was insufficient shade around the pools. But we did like the ample free parking nearby the different buildings. And you simply cannot beat the view and setting of our room.

A nice lower end condo with access to a nice beach. Designed so trade winds flow through so we didn't need the air conditioning. Our unit had everything needed from beach chairs to boogey boards. My only suggestion would be that a 4 digit security code would be ample for both the unit and the laundry.

Location is nice and fairly close to a lot of stuff we were doing during our stay. Easy access to the beach which was so nice! Rooms were big, like a 1 bed apartment basically! Had kitchen appliances and utensils to use. The main downside was that the walls were paper thin so we could hear our neighbors clearly, and the bedroom windows didn’t seal so we could hear everyone walking by outside vividly as well. Checkout is supposed to be at 11am, they don’t service/clean your room during your stay but they started knocking on our door several times by 9:30am on our last day which I thought was so rude!! They definitely want to rush you out of there. There’s two restaurants at the resort, one open in the morning for breakfast/brunch and a tiki bar open in the afternoon which we loved.

We really enjoyed our stay at Napili Shores. It was well maintained and had a beautiful beach. We had an issue with our reservation through a booking agent. Our initial contact with "Angel" and "Lisa" was very curt and unfriendly. But the manager Jason took care of us and was amazingly helpful even giving us helpful hints for snorkeling and dining. He saved the day in helping deal with the booking agent to rectify the difference in what we had booked and received. We loved the Gazebo and the pool was clean and relaxing. We would return for the amazing location and welcoming and competent manager. The booking agent and front desk though could use some constructive criticism.

Positive: Room was very nice. Full size fridge with ice, nice pool, restaurant and gazebo on site. Internet worked great. Negative: On 2nd night mini split was making noise at 10:30pm. No one at front desk till morning. Front desk was nice enough to let me sleep in next morning as unit made noise all night.

This is the best of places to stay, close to the ocean with beach and ocean access, lanai patio area with wonderful ocean views property also has two restaurants... one is "The Gazebo" Very popular, breakfast/brunch open until 2pm and the bar restaurant, and a sporting activities place on property

Roaches, everywhere. The front desk closes at 5 pm good luck getting help. This is a third rate hotel and ruined our trip to Maui. There are better options.

This place is beautiful! Our room was facing the ocean and was stunning. There are two restaurants and laundry facility on the grounds. There is also a restaurant across the beach just a short walk away. There are also 2 pools and a spa. The beach access is easy to get to and attached to the property. It's a great beach and had a blast swimming in the ocean! The staff is friendly and helpful. I would stay here again.

Napilis shores Maui by outtrigger is a paradise! A clean & well maintained property. with breathtaking ocean views. We stayed here for a week during Spring break in April 2022. Had reserved a Studio Garden View room, this came with an attached kitchenette with all crockeries and important kitchen appliances. Has 2 pools and 2 restaurants. The food at both restaurants was delicious! Beach is easily accessible. There's a Surf shop where rentals for snorkels, paddle boards are available. The staff was polite and professional, Customer service was excellent! Would highly recommend!

I booked this location on AirBNB and thought it was someone's private condo. When I arrived, it was clearly a large beach motel. Location was great to many locations like the Old Lahaina Luau (only 15 mins away) and the downtown area. Other than that, nothing special about this property. It is very old, very outdated and needs a face lift for sure. We had a balcony with swimming pool views. Plenty of parking on site. We were on the second floor so had to lug all our luggages up some stairs. Another reviewer mentioned that the walls are paper thin and it is. They give you a tiny TV. A sunken in bed with flat pillows, not comfortable at all. The half shower/tub was weird and I have never seen anything like it. Musty smell. Not sure how old this property is but once you look closer it's old. You get what you pay for but it wasn't even cheap. It came to $300/night.

We loved our stay! One week was not enough. We came in with hurricane Calvin and I was worried when it poured and poured the first two days but the rest of our stay was beautiful and our condo was perfect. So tropical and close to the water.

We loved our room! They upgraded us free of charge. Check in was easy and so was check out. Our room was clean and had everything we needed in the kitchen!Right next to the beach. The Gazebo restaurant was delicious but the lines get long so I suggest getting there at least 45 min before they open. Staff was nice and there's plenty of parking. There is also a massage and snorkel gear place inside this place which made it convenient for us.

This hotel made my first visit in Maui a relaxing and peaceful stay. From check-in to check out, it felt like we were in a five star hotel. We stayed by garden window but it felt like we got the ocean view as the gazebo restaurant was in-front of us. The room was more than perfect, very clean and the kitchen, WOW! We were able to prepare food and even baked some salmon. The kitchen has all what you need to cook a full meal. Every morning we wake up with birds chirping and ocean waves. The property is so quiet by 9pm. I'd recommend this hotel for people who just want to be in a quiet side and especially a family on a budget and don't mind cooking . I want to add, the plumerias and other trees they have are so beautiful! I'd stay here again next time I come back in Maui. Thank you for making our stay peaceful and relaxing. Visit days 07/27 thru 08/01. PS. Do not stay in Kaanapali Ocean Inn- the worst hotel I know! It has 3rd floor and no elevator and the rooms are filthy!!

We love this property! It has easy-access to Napili Bay, the view is fabulous, and the location is very close to The Gazebo (take out to eat on your lanai and avoid the lines). The property is well maintained, the grounds are well manicured. They're a little short- staffed like all hotels now, but the staff is helpful and courteous. Breakfast at Kitchen 5315 was good. Our server/bartender was superb. Any negatives? Only that we didn't have any beach chairs or umbrella in our room. They were easily rented at Snorkel Bob's. We had Spectrum cable, but the selection of channels was disappointing. The room is clean, but could've been nicer if there wasn't a smorgasbord of large pictures everywhere. It kind looks like Goodwill supplies the decor. We would recommend Napili Shores to our friends and relatives. Can't wait to come back!

OMG!!!!! Fantastic place to stay in Maui. LOVE LOVE LOVE this hotel so much. The view is spectacular. Wonderful place. Beach and pool are heaven on earth. Perfect location to travel. Close to the market, city, restaurants. Staff is very friendly and useful. Amazing breakfast. We can see the super long line for breakfast from our room. Will definitely go back and stay this place again for sure. Love it so much.

I absolutely loved my stay at Napili Shores. We had a studio for 3 nights. We requested an ocean view and boy was it worth it!!!! Looking out our door looked like a postcard! There is a full or queen sized bed, and a couch that pulls out into a twin bed. Full sized kitchen with dishwasher, fridge, microwave and plenty of storage space and your essential kitchen utensils and tools. No washer and dryer, but towels for bathing and pool/beach towels are provided and can be exchanged for clean ones by going to the front desk. There is a large closet inside the bathroom as well as a safe. Beach reads are provided, as well as a TV with a large selection of channels and wifi. Cellular signal on the property is in and out, but the wifi was fast in our unit. The patio is beautiful, with hooks to hang your bathing suits or towels. Felt safe to leave our beach things outside. There are two pools on site and 1 hot tub. There are also 2 restaurants onsite and a gift shop. Can rent snorkeling gear, paddle boards, etc. at Water Works on the property. Great happy hour at the restaurant! The property is walking distance to the beach, and every evening residents watch the sunset together and watch whales in the morning during whale season. A great place to visit, and nearby some great snorkeling locations to spot turtles!!!

We love this place and have stayed here a few times. The grounds are gorgeous, rooms are clean and it connects to one of the best bays in Maui. They also have to restaurants and one of them is the gazebo. Arguably, the best breakfast place on the island. We have used most of the amenities, the pools, outdoor chest board and the grills. As always, everything was in perfect working order. Love this place.

Wonderful stay at a wonderful hotel. The Outrigger Napili Shores isn't a traditional hotel or resort, but rather more like a condo village where people stay for their timeshares or rent to guests via VRBO.com. Because of this, our stay was very quiet and serene, with mostly older folks and some couples with young children. When we checked in we asked about the Yelp Check-In perq: a free Maui Gold pineapple. Knowing how special this fruit is (it's MUCH sweeter and better than regular Hawaiian pineapple) we definitely wanted to cash in on this, but instead the hotel staff told us they don't do that offer anymore...but how about a room upgrade so that our backyard would face the ocean? Terrific! The best part of our stay was that our room's back doors opened to the patio and to the sprawling courtyard that lead to the hotel's pools and Napili Bay Beach. We walked down to the beach, which feels almost private although there were a good amount of people there. The courtyard was covered with plumeria trees that would be incredibly beautiful and colorful during the Spring. The trees were bare during our stay but we still managed to find the random white and yellow flower. At around sunset, it was movie time. About a dozen people pulled up chairs to the grassy area just west of the pools. There we watched for half an hour as the orange sun slowly descended to the horizon and even appeared to drop below it. The sky turned red orange then rosy then a darker pink. The resort has two pools: one unheated that is closer to the ocean so you can swim while having a view of the Pacific, and another one that is further from the ocean but closer to the lodging that is heated and has a hot tub. I definitely recommend the heated pool and there were people (especially children with their parents) whenever we checked it out. The room itself was like a little apartment. Next to the bed area, there was a big, fully stocked kitchen with even a dishwasher. I've stayed in plenty of places but never one with a full dishwasher. The bookshelf had tons of books and a Scrabble board game to use and the bathroom had been upgraded with new counters, etc so it didn't have cracks or grout to stare at. There was no air conditioning but there was no need during our February stay. There were instead two huge ceiling fans (which had Hawaiian palm frond shaped spokes) that looked beautiful and kept the room cool with just a bit of noise. I also enjoyed the detail of the honu green sea turtle light at the hallway entrance. No resort fee and free parking, wow!

Joanna the manager made our visit so amazing and pleasant. Despite the issues with 2 of our rooms, she fixed the problem as soon as she could. The male Filipino front desk guy is kinda rude but I'll let him slide after approaching him about his attitude over the phone. These guys are busy and working hard as tourism is up again so instead of 4 I'm putting a 5 for the amount of effort the front desk staff specifically did to make sure my entire families stay was pleasant. We will be back for sure. We had second floor rooms and just to be fair I didn't post pics of the rooms because each of the 3 rooms were different in set up. I did manage to look at the lanai rooms and I much prefer the second floor balcony and high ceilings for sure

Nice little resort, it's not a fancy place but cozy with it charms!!! 2 mins walk to the shore and the beaches with white sand are amazing! 5 mins walk to sea turtles' base, which is an amazing place for snorkeling!! Love this place!! Again it's not a 5 star resort but 5 star cozy place With the nature!!

Some Improvement Points for OutRigger Napaili Shores as I checkout today: The staff is the exception to the property. Our keys were continuously demagnetized during our stay in A105. On checkout, we walked two times to the front desk to change the keys: none worked. I called the front desk and asked maintenance to come down: nobody came, and I was told I wasn't there--despite sitting right in front of the door. I asked if we could have a late check out at 12pm, since I had been having this key issue since 9:30am and walking back and forth. The gentleman on the phone only gave a curt reply. If your door is malfunctioning, don't you think you should give people their time back to pack? Eventually maintenance did show up without a word. The staff needs to be retrained: not even an apology.

Wow what a wonderful experience at this hotel! My boyfriend and I stayed here for a week vacation in Maui. It's located right next to Nipili Shores and the beach is just a few steps from the pool. I was surprised to find that it was more of a little condo than hotel room. Our room came with a fully furnished kitchen. Refrigerator with ice maker, dish washer, microwave and stove. Best of all it was filled with dishes, glass wear, mixing bowls and a knife set. We were fully equipped to cook our own meals! The local grocery store is right down the road too! No AC but who needs one you are in Maui! They have two fans one above the bed and one in the kitchen. There is also one located in the bathroom. We had no issues with the heat we left our sliding door open, no bugs came in there is a screen door. We had a nice patio with table and chairs which we used all about one time. There is a nice dining table in the kitchen. A small couch and and another chair next the bed with an ottoman. They have a television on the desk. And yes free wifi! The passcode is listed on your router box on the desk. They give you two sets of towels. The striped towels are for beach and pool use only. Once soiled you'll have to return to the front desk in exchange for new ones. The white towels are for shower use only. They only clean your room once a week not everyday. Our cleaning was done on Thursday we checked in Monday. The hotel itself has beautiful grounds. Walk ways are flanked by plumeria trees in full bloom. They offer two pools, the bottom pool over looks the ocean and gives you beach access to Nipili Shores. It's also located next to their restaurant for breakfast and brunch the Gazebo restaurant. The upper pool is heated at night and has the hot tub. They everything you'll need to a long stay. Book shelf in the closet, ironing board, iron, blow dryer and weights to work out with. We really enjoyed our stay here. The staff was friendly and helpful. The amenities were clean and well kept. We didn't have any loud neighbors during the night or day. It is conveniently located to restaurants and shops. The best part is easy beach access. We will definitely come back to this hotel on our next trip to Maui.

I have such complicated feels about this resort. My partner and I are staying here for our 6th time in the past 15 years. We've stayed in B building, the D building, the F building, and now have upgraded to the I building which is the ocean-front unit on the west side of the resort. We generally stay about 10 days. Last night, on our way to dinner, I had a revelation: I view our time at the Outrigger Napili as our summer camping trip - and thus can deal with the drawbacks of the resort. Because, it is quite literally like spending between 130 - 250 (if one goes through VRBO) a night to sleep in a no AC simply furnished studio unit that has basic plumbing. The kitchen is a plus. The bad: - noise. You will hear your neighbors and their children. People will talk loudly on their phones and live-chat their vacation experience to all their friends and family back in Nebraska or Texas at 5:30 am. - the Gazebo. People love this breakfast place open from 8-2 every day. Hordes of folks from neighboring resorts will line up with their kids starting at 7 am and go until the place closes. They will stand on line with umbrellas shielding them from the sun for some fried rice and macadamia nut pancakes. Their kids will cry and whine and run around the adult pool. They will hog the pool furniture and the shade. They will ignore the KAPU no beach access signs and wander up into the grass to peer into the premium ocean front units. - no A/C. (Though Outrigger is putting in A/C in their units even as I type this. Their units cost 2x as much as going through the owner direct.) - constant construction. There has never been a time we have been here when there has not been a major reno project happening. A/C installation, pest control, and the chainsaw carving of a palm tree into a totem this trip. - less than Aloha spirit for folks who rent directly from the owner. We pay 75.00 for a key and a parking pass, and the right to call ahead to the Gazebo to get breakfast to go. If you have a problem with your room - good luck. You must get help from your owner. OK - so why have we tortured ourselves this way over and over again? 1. LOCATION. Napili bay is magic. The proximity to one of the best snorkel coves on Maui can't be beat. There is a snorkel shop and restaurant on prem - and the Napili market is a short car ride to all you really need in the way of provisions. 2. Old school charm. This is an original 2-story resort with sprawling grounds. Compared to the crammed together hi-rise mall of Kaanapali, Napili Shores is quiet and uncrowded. 3. The people who come here are interesting. We've met some really cool folks by the pool and on the ocean-front lawn. 4. The devil you know is better than the devil you don't.... I mean, we know what we are getting into here -- and all we have to do is venture to Kaanapali or Kapalua to know we've made the right choice. Bottom line: If you can't bear not having privacy and quiet, don't stay here. Save your pennies and find an upscale resort with an adult only pool -- Maui is always going to be full of kids and family. Note- the 4 star review is because we sprung for the "fancy" ocean-front suites this time.

We love Napili Bay and Napili Shores. This is our 2nd stay here, and we will probably continue to stay here. The beautiful beach, as well as two delicious restaurants, are just a 2 minute walk away. And a short easy drive north to Kapalua or south to Kaanapali and Lahaina. Ok, so no A/C... Boo-hoo. It's annoying how many people are whining about this!! Get over it or do your research beforehand if you can't handle the warm weather. It is not advertised as having A/C so you should have already known that. The night breeze and powerful ceiling fans are great, and I personally don't find the need for air conditioning considering I am not spending the entire vacation in my room! Which leads to my next point. Who cares if some of the rooms are a bit dated? I personally like the Old-Hawaii feel that it has. I also love the open-air rooms, which many people are complaining about. Yes, it can seem loud. But hearing the ocean as I lay in bed is awesome, and I even like hearing all the birds in the morning. It's a unique island experience! Gorgeous outdoor property kept up meticulously. Ocean or garden view rooms available. Friendly staff. Did I mention the amazing food right on the premises?? And wonderful view of the sunset every single night. We will for sure be back.

Great location. Far enough away from the more crowded and populated resort areas North of Lahaina Older complex that has had some upgrades but could use some more Looks like they are in the process of adding AC to the rooms which will help during the more humid months The staff was very friendly and helpful with anything that you're looking for. Having a nice laundry facility on site for one was not having to pack a bunch of stuff over but being able to do laundry halfway through our stay helped. The islands famous Gazebo restaurant is on the complex. We did take out food a couple of times while we were here instead of standing in line for two hours to get food Resort is right next to Napili Bay with many sightings of Sea Turtles daily Wife and I enjoyed sitting down there along the shoreline watching the sunset every night. And every night was different and not one was a disappointment I would recommend this place and I only gave them 4 stars just due to the room for improvement

Do not stay here unless you don't mind sleeping with no A/C and a lot of noise in the background. For an extra $100 a night you can go up to the street to Napili Kai and stay in AC and a much nicer, more quiet room. This place is only about $200 a night but you get what you pay for. Only reason I didn't give it 1 star was because Kimmy at the front desk was nice and very accommodating. I checked out a day early because there was no way I was going to be able to sleep in sweat and with the noise again. I also couldn't find the wifi code and the extra pillows. Kimmy had to bring me extra pillows, only three on the bed. Pros: - very close to Gazebo restaurant - on a nice black rock beach - cards/puzzles and books available in unit (if you are up for this sort of thing) - decent location in Kapulua Cons: - no A/C (crazy, that with nights being 75 to 80 degrees still that there was no AC) - noisy (since you have to leave your windows open and this is more of a motel walk up, you hear talking, cars, walking, doors closing etc.) - dated (old Hawaiian style furniture and white appliances) - no body wash (only a 2 in 1 shampoo/conditioner and lotion) - Low shower pressure - small shower - dim lighting - fans were not powerful (worthless when it was so hot, they didn't push around any air) - beds were uncomfortable - low flush toilets (I understand this is suppose to be energy efficient but come on, these were so slow, you had to flush twice or hold down the handle) - small units (you walk in and the bedroom is behind the door, you have to close the front door to get to the bedroom, it was odd) Call me spoiled but I like to be cold when I sleep, not HOT!

Absolutely loved the location! We had a wonderful ocean view room. Nice staff and great facility ~ very close to the beach in Napili Cove. The only (big) complaint we had was that there was no air-conditioning in the room. It was 80+ degrees and 85% humidity at night! We were there the last week in September. It was very uncomfortable all night long. The oceanfront rooms did not have a breeze at night. Even though I love the location, I will not stay there again due to having no AC.

Right on the ocean is awesome - no AC would be fine most of the year but not this week. Showers are ok beds are ok. Main pool is under construction right now. The TV shows a lot of options but you cannot actually use them (they say it will be added soon?) so no rented movies etc. you CAN get FOX news which is a plus (thank you). Probably 4 stars once the pool is open again so hats what i am giving it. Free parking (I think...). Relaxing and quiet compared to our Marriott Timeshare down the beach. Straight out from the units there is kind of a drop off the swimming beach is off to the right and is really nice. Try to get the units facing the ocean - if you don't have one of these it's only a 3 star resort.

A great place to live! Very clean and beautiful appartments. It was nicely air conditioned, when we came in the room and at all times. We had a beautiful Ocean View, with breathtaking sun set. The apartment contains a fully equiped kitchen. We cooked several times on our on and had BBQ with the "great Weber-Grill" in the garden. We loved it! There are even two very popular Restaurants on the Hotel Ground. Restaurant "Gazebo" offers great breakfast/lunch and the Restaurant "the kitchen" is open for dinner. The food is great and the service, as well as all staff, is very friendly.

Beautiful grounds, Rooma need an upgrade for the price we were paying. Pools had way to much chlorine, was unable to use them. Staff housekeepers were loud during our stay and acting like there were partying, the need to tone it down for the paying customers.

Don't reserve the oceanfront room if you want an unobstructed view...they allow families to camp out in front of your patio and you may have groups of neighbors partying around you it's not relaxing it's not what we expected!

Great location, great beach, clean unit, comfortable bed, good sport shop sup rental next door, good pool/jacuzzi. Well stocked unit to keep food (fridge) and make meals(stove, oven, microwave etc). There are gas bbq grills to bbq food. Felt safe with a guard patroling the parking lot. FREE PARKING, no resort fee! Great for the price. No AC but don't really need it in W.Maui. I've stayed on Kaanapali beach but I think this place is my new favorite because of the location. Less congested and even more laid back. Good restaurants nearby. There's also a market with stores nearby.

I love the location : close to napili beach. Nice garden. The room is big With a kitchen all furnished. 4th time at this place and still nothing wrong to say.

DO NOT STAY HERE! I requested to housecleaning services on my second day there because there is ants all over the condo. After being told the room will be cleaned between 11-3pm when that was not done I called back and was told no I have to wait 3 days after arrival to get my room cleaned. The lady was ABSOLUTELY rude and suggested no resolution. I asked for clean bath towels on the 2nd day and the same rude lady said their will be a $10 charge. We were there to spend our 21st wedding anniversary coming all the way from Maryland and we so regret picking this property. Paid for ocean view and was told our room is in the back because we don't have "oceanfront!" That was not an option for us when booking. The rooms are not cleaned and the front desk is not helpful at all! STAY AWAY-pictures are deceiving!

The only thing i like was the beach. Disliked having no a.c and having to pay to wash your towels or get your room cleaned. Basically paying for room service. Lack of security for your belonging when you have to leave the windows or patio door open, to keep the room cool when you are out and about. The bugs comes out at night so watch out for b52s. We should of done more research and read the reviews before choosing this place.

First thing's first, the hotel is in a great location. The room decor is definitely outdated and the walls paper thin to the point where I can easily hear what our neighbors were watching on TV. All of that is to be expected for the price you're paying. The reason why I'm leaving a bad review is simply due to how terrible the communication with this hotel chain has been or simply lack of communication. On 4/10/19 my fiancé and I had returned to our room at 8:30pm after a long exhausting day of traveling around the island and wanted to get some shut-eye before we had to wake up at 5am the next day. We discovered that our door stopped working, the hotel spent more than an hour finding someone to repair our door before we were able to finally get in. We were absolutely exhausted at this point. I had emailed the hotel through their parent company the following day describing our ordeal since we were traveling all day and couldn't talk to them in person. I never got a response to that email. The only day that we weren't traveling all day was Saturday. When I talked to the front-desk they said the manager doesn't work weekends and they'll let them know to call me first thing Monday. Monday (4/15) rolls by, I don't hear anything so I call and try to reach the manager, but I only get their voicemail. They finally reached out on Tuesday (4/16) and said they would do some investigation get back to me which they have not done so as of 4/22. At this point I've given up.

Love this place. It's a mix of 4 & 5 stars, mostly 5. Four stars for some of the accommodations. Some of the rooms are showing their age and are neglected. Other rooms are updated and really nice and definitely five stars. So it's hit and miss unless you do your homework. We recommend E243 which is independently owned and not thru the Outrigger system. Modern, updated, and a solid five stars. Five stars as well for the locale, the bay, the restaurant, the staff, the landscaping... the whole package. We love Napili Shores and plan on returning often!

Uh oh We missed our flight back home Scrambling to find a place to stay we found the Outrigger the only place after we googled hotels and motels that had a room available to fit 6 It was over $300.00 We explained to the front desk man we just need a place to crash cause we missed our flight and asked if he could give us a lower rate At first he said no but when we got there he asked his manager and he said yes They took $100.00 off Wow we're we happy campers The front desk man was super nice too Who on Maui is not nice though Everyone on this island are warm and friendly to us Just one negative : The rooms were outdated and worn and torn And right when we walked in my son screamed it's a COCKROACH And yes it was When I walked in I thought to myself omg thank god they took $100.00 off cause then I would of really felt like wow we paid $300.00 for this. I would of felt like we lost in someway and got a bad deal here. There's no pictures online to see what the rooms looked like. We just stayed over at the Grand Champions in a beautiful condo for $3000.00 for two weeks in Wailea with awesome views Wailea is one of the nicest areas in Maui to stay at. When comparing in my mind that price and what we got for it to this and way over what we paid it will jolt ya. Breakfast was cheap for the island. Beautiful ocean view just a few steps away. Rocky area but not car to walk to the sand. I do recommend the restaurant at the end of the Napili beach.

We loved this place!! We stayed in C217 for 10 days in October through a VRBO privately owned condo. Rates were great and the owner was super. We were skeptical at first since this was our first VRBO stay, but everything turned out just perfect. Everyone complains about no AC, but seriously, do your research people. The ceiling fan, a standing fan that the owner provided and the amazing trade winds were enough to cool us down. Wow, when you open the door to the condo, the trade winds blew in like crazy, wish there was a screen door so we could keep that door open all the time. The location was so great, just seconds from Napili Bay. We couldn't of asked for a better location. We went there everyday, early morning or in the evening to watch the sunset. It was so convenient not to have to drive over to Napili or find parking at Kapalua. There's a gate where you key card works and you take this small pathway over, and bam, you're there! It was literally heaven. The facilities were great too! I love that there was no parking charges!! We never had a problem finding a spot, and really close by too. Most hotels notoriously charge a hotel parking fee everyday you stay, this saved us so much money. The only fee was the $45 card key fee. The beautiful plants and such green grass at this whole resort was so well kept and maintained everyday. It was nice looking out our lanai and seeing all the nature. We ate at the Gazebo restaurant onsite once and it was really convenient to be able to walk there right out of our room. The line was crazy by 7:15am, we were lucky to get a head start. We never used the pools or the BBQ but they were nice features to have. We went out by the pool, near the Gazebo and sat in the chairs and watched the sunset a few times. So nice to just watch the ocean and sun go by, it's so peaceful. We went out to walk the Kapalua coastline trail from our condo one day too, not too far at all. It makes for a good jogging path as well. Our room, bed, kitchen, everything was perfect. We cooked most nights and ate out sometimes. We loved how we could go to beach in the morning, come back for a quick lunch, and go back out. Loved being able to keep our drinks cold and having ice and not being confined to just eating out. It was all quite perfect. We got our groceries at Napili Market, just down the street. It's only a 15-20 minute drive to Lahaina too, if you want to go to Safeway or Foodland! We would definitely stay here again!

I can't imagine a better room... ocean front! Great staff with a convenient bus stop that takes you to Lahaina. Nice pools and hot tub. Thank you for your amazing and gracious hospitality.

This is one of my favorite places to stay in Maui, but I have always rented direct from condo owners through VRBO. On January 11, 2015 I made a reservation through Outrigger Hotels directly for May 7th 2015 for a four night stay. Then on January 13, 2015 I cancelled the reservation due to a schedule conflict and was charged a $75 cancellation fee by Outrigger. I cancelled the reservation 117 days in advance but was charged a fee of $75. When I contacted Outrigger I was told the following by email: "Our policy is as follows as of October 15, 2015 NEW CANCELLATION / DEPOSIT POLICY Effective as of Nov 1, 2015 for Retail / FIT reservations Cancellation Policy (non-holiday dates) One night deposit taken at time of booking (One night of the room rate + General Excise Tax-GET + Transient Accommodation Tax-TAT) $75+GET retained fee for all cancellations w/balance refunded Deposit forfeited if cancelled 15 days or closer to arrival, although TAT to be refunded." When I made this reservation and read the cancellation policy, I mistakenly read the charge would apply to reservations cancelled within 15 days of the reservation start date. Needless to say, I am not happy about this. Should you decide to stay here, consider renting from a private owner. I have also stayed next door at Napili Point Resort and had a wonderful experience.

My wife and I stayed here for 6 days and really enjoyed it. It's located in a nice quite location with one of the best snorkeling bays in Maui. We snorkeled in a few different bays, but really enjoyed Napili Bay. We saw turtles every day along with tons of reef fish. Amazing views from our room. The grounds are well kept and the rooms are clean and fairly nice. I'm glad we made the choice to stay just outside of town and not in a "cookie cutter" hotel. I would definitely stay here again. The staff was polite and helpful too.

No AC No cleaning Loud- You have to keep the windows and door open to stay half way comfortable No privacy My personal experience: Security let a stranger into our room at 11:00pm. I was on my honeymoon, so I was doing some honeymoon stuff at the time when they let this guy in. He saw me completely naked! I alerted the front desk and they were very dismissive. I finally had the manager contact me, after I had to explain to them how embarrassed I was and why, and she gave me a free meal. They were supposed to give us a free night...but that never happened. When I keep calling to get the refund credited to my credit card, they all act like they have no idea what I am talking about. Do not go here if you are a couple and want to do couple stuff! Your privacy might be infringed upon.

If I had the option to not give this place a star, I would. No Air conditioning! No ventilation! No blower in the bathroom! Smelt very musty! Timer on stove didn't work!

It beggars belief that people give ONS a one star review because they haven't done their own homework to discover that there is no AC (which is not at all unusual for condos in West Maui). The ocean breezes keep the condo comfortable, but if you absolutely need AC, then find somewhere else. And yes, there are fans in the bathroom. The switch is right there on the wall. Ask at the front desk if you cannot find it. Also, as a routine, the condo is cleaned and bedding changed twice a week (you can arrange for daily if needed) and I find that ample, and I prefer not to be disrupted daily. Again, this policy is clearly stated in the ONS literature. There's a 60s feel to the outside of the buildings, and each unit has a fully equipped kitchen (stove/microwavefridge-freezer). Wifi is free - handy for booking all of your tourist needs. There are two pools - one oceanside by the Gazebo (and its popular breakfasts). The views of the sunsets are amazing, and the beach is right in front of you. Yes, it can be noisy when people walk by chatting because the louvered windows are open, and the line for the aforementioned Gazebo can get long in the morning and become noisy if you are situated close by - so I ding ONS one star or not dealing with the morning crowd noise - mostly non-residents. On the up side of that, you can order takeout from The Gazebo as an ONS resident. So figure out first what you want from your condo - if ONS fits the bill you will be hard pressed to find another condo with comparable rates. Don't blame ONS for the absence of facilities that they never claim they have. If you need privacy, then I suggest requesting a 2nd floor condo. If you want an oceanfront resort right on a great snorkeling beach, and a fantastic view of the sun setting between Molokai and Lanai, then try ONS.

This hotel is ideal if you want close access to Napili Bay. The hotel grounds are well kept. Although 10:00-8:00 is quiet time, we found that come 8:00 pm the area was quiet. I like that we did not have to wait in line at The Gazebo for their famous pancakes. We could call for takeout and eat our breakfast on our lanai overlooking the ocean. The rooms are comfortable and clean. The kitchen is well supplied. There are several nice restaurants in the area for dinner.

The Outrigger Napili Shores Resort has some units managed by Outrigger and others I believe are individually owned. The word Resort is a little gracious, since this is a small property that is common of the Napili area, but vastly different from the resort-mecca that is Lahaina. Quick summary here, read on for more: - Loved the location because less crowds, but it's kind of far from everything. Even to get to Lahaina was at least a 15-20 minute drive. - No wi-fi in the rooms, if you have a laptop you're fine because they're hard-wired. - Don't go to the Expedia orientation if you've already done your research. The lady was nice but it was a waste of an hour. I would only go if you've never been to Hawaii/Maui and you did no planning/reading whatsoever, but wanted to do excursions. - No A/C, only fans. I can't imagine it in the summer. - You're on the west side of Maui, lots to explore, close to Honolua Bay, DT Fleming Beach and you're an easy few steps to Napili Beach, great for snorkeling and swimming! - Times supermarket is about 3 miles down the 30 for your grocery needs, there's a local's market right at the corner of 30 and Lower H for stuff too! - $25 for 3pm late check-out, call day of for availability. Helpful for late flights out. The one thing that I didn't like was that they don't have wi-fi in the rooms, it's only hard-wired which means for people like me who only travel with iPads, you have to have a hotspot of some sort. Who brings a laptop with them on vacation nowadays? I guess the flipside is that it does limit your technology use, which equates to more beach time. I actually had reservations at the Royal Lahaina, but canceled them when I kept on reading mixed reviews and thought it would be nice to have a kitchen and save a few bucks on meals (not the mention the convenience of being able to take home leftovers from those huge local lunch plates). Napili Shores had a special for $119/night, which was hard to find anywhere else, and reading my friend Bora K's review really sealed the deal for me (even though it was from 5 years ago). Front desk staff was really nice, even though we checked in late (9:30 pm) after driving the road to Hana. We got a reusable bag and a free pineapple upon check-in and stayed in room 224 which was a studio with a Garden View. Don't stay anywhere near the pool if you don't want to hear kids splashing around there all day. The pool "closes" at 10, and when we were in our room, we could hear everything anytime there was anyone or anywhere near that area. For the most part it was okay, but if you're looking for peace and quiet, you weren't going to find it with that room. The kitchen was clean and fully stocked with mugs, plates, utensils, microwave, electric burner stove, full-size fridge, various pots and pans (they don't use non-stick pans here), and everything was clean. The TV was I think a 32-inch, but the room wasn't that big, so it was fine. The bed was decently acceptable, although I wouldn't use the word comfortable and the pillows were a little flat. The decor was simple, there's no A/C which was fine for early November for us, but we really had to keep the sliding door open the entire time for air circulation, Which was another reason you couldn't keep out any noise. Also, there were plantation shutters that covered screens but no actual windows on the side, so there is no way of completely shutting out all sound. We never really heard our neighbors except for one night K heard them arguing about something and we heard doors open and close a few times. We had vaulted ceilings, even in the bathroom so everything felt airy. There is a ceiling fan right above the bed and one in the bathroom, which was fine for us, but I don't know how you could stand it in warmer/more humid weather. We would only get a good breeze if we kept our front door open, which we propped open a few times. I think it just depends on what room you get for how good of a breeze you get in the room. If they had screen doors for the front door, that would've been great. Bathroom had a single person shower and water pressure was decent. You get limited housekeeping, I think once mid-stay, which was fine with us since I really don't like people coming and going in the room anyway. There was a floaty noodle which I took to the beach and previous guests had left a collection of novels in the closet. The location is great because you can just walk to Napili Beach, which has some good snorkeling and is good for timid swimmers because the water was pretty calm. You're on the west side of the island which is home to Honolua Bay for snorkeling, although not that great, and you're close to Dragon's Teeth and the blowhole. Our side of the island made for some good exploring and beach-hopping which is what we did for two days. Would definitely consider staying there again, but would ask for a different room location. And hopefully they have wi-

Old-school resort with a recent facelift. I liked it. They gave care to the furnishings in the individual studio/rooms (hawaii-made furnishings, art, and the like), and it was right smack on the water (as in, spitting distance). It's not fancy, but it has a good breakfast at the Gazebo (tip: order it to go to avoid the long lines) (see separate review) and an excellent location. Note: I can't believe how much building they've done on this end of Maui. I wouldn't come here generally (Lahaina and north) because I prefer the wind for windsurfing, the leeward side near Wailea for lounging/staying (out of the wind), and Paia and upcountry for dining and socializing, and I find Lahaina way touristy. But if you are here (we were here to take the ferry to Lanai), this is a kind of funky but oddly great choice. I thought for a second it was going to be too old-school, but as I said, they gave some real care to the remodel. Good for a family as each unit has a kitchen.

We really enjoyed staying here. Here's my quick list: Pros: -clean and comfy -right next to a little cove for the best turtle swimming I saw on the island -in a quieter and less touristy area -the Gazebo restaurant on site (amazing pancakes) -great price -lots of space so you can get multiple rooms for family and friends -decent kitchens Cons: -nothing fancy -pretty old school

Outrigger Napili Shores Resort was perfect for our needs. It's not an all inclusive resort or a luxury hotel. It's a set of condos with a kitchen, a ceiling fan, and a balcony. Outrigger was in a more secluded area, in fact, our neighbors weren't other hotels, but family homes. The best part, sandy Napilli Bay was a few steps away and was never too crowded. In fact, we took a walk on the beach in the morning. No one was up and we were the only two there. Beautiful, peaceful, quiet. How often can you go to Hawaii, look back on the beach, and see only your footprints in the sand? I appreciated it because if we wanted to eat in, then we had a kitchen we could use. Plus, since there aren't as many people, the environment is more relaxing, the kind of Hawaiian vacation you want. There were two pools. There is also a restaurant called The Gazebo. I would highly recommend going there for breakfast. Go early as a line forms. Overall, the Outrigger Napili Shores Resort was perfect for our needs and for anyone else who is self sufficient and looking to have a nice time on a reasonable budget. review 2/2/08 I.M.Y.

The mister and I just returned from a lovely Maui vacation and chose the Outrigger Napili Shores as our home base. We were upgraded from our ocean view studio, to an ocean view one bedroom in room 261. We loved our room (for the most part)! Room 261 is located at the end of a building, so while you only have neighbors on one side, there is the stairwell on the other side. It never bothered us, but just something to note. We could hear the waves crashing from our room and had a great ocean view, as well as a view of the Gazebo restaurant. Posted a photo, check it out! The one thing I was seriously concerned about before the trip was the lack of air conditioning. How would we survive?! Really, quit worrying now. We didn't need it and definitely didn't miss it. As a matter of fact, with all the wind and fans going, I was chilly in our room most days/nights! The room had a full kitchen (I want to say all rooms do, but I could be wrong), with full stock of equipment. It was so nice to be able to eat in when we wanted to! We ended up cooking a frozen pizza, grilled cheese, making sandwiches, grilling burgers out on their gas grills, etc! (Stop by Napili Market for all your groceries! We liked it better than Foodland in Lahaina, AND it's closer.) I do have a couple gripes, but nothing that would prevent us from staying here in the future. -There's apparently wifi at the resort, but we couldn't get it in our room. Actually, we never used it the whole week. I think you must have to be near the lobby to get a wifi signal. Honestly not a huge deal, we're in HAWAII for goodness sake, but being a yelper, I want to yelp my restaurant options! The AT&T signal was pretty bad as well, so we were often yelping out on our balcony. -Also? Worst neighbors on earth. They must have had like 4 kids ranging from screaming baby to independent 10 year old who pounds on the door every five minutes to be let in. After the first night when we went to bed super early (being up since 2 a.m. will do that to you..), it wasn't a huge deal and I let it go. This is not the fault of the hotel by any means, just something to mention. -The doors slam HARD. There's really no avoiding it unless you hold the door and shut it quietly, but who does that? I mean, I guess it's good they shut so hard the door actually closes, but it is loud. -Don't bother asking for early check in. We asked for early check in, as our flight arrived at 10 a.m. I think we got to the hotel around 11 or 11:30 and the room wasn't ready. They hadn't even started cleaning it, actually. They were nice about it and gave us pool towels in case we wanted to lay out. We ended up exploring some other beaches and returned around 2:30 (mind you, check in is at 3 p.m.). The room STILL wasn't ready. Honestly?? Slightly frustrated because we were EXHAUSTED, but oh well. At least when we first arrived we were told we were getting an upgraded room, so that made it not so bad. Just be aware: They cannot guarantee early check in, so don't try to count on it! (We checked in at 3 p.m. by the way.) With all that said! We still really loved our stay here. It's family friendly and the little kids were so cute running around the grassy areas. I think the mister was ready for a kid, like now. Napili Shores is also home to the best pancake restaurant around, the Gazebo. I highly recommend ordering to go and eating from your balcony with an ocean view. Incredible! The wait at the Gazebo is outrageous, so definitely order to go. I also loved that there was a huge group of people out watching the whales breach and waiting for the sun to set every evening. It's definitely got a family atmosphere and I will definitely return with a child in tow someday!

We stayed here over Valentine's weekend. Surprisingly, the entire island of Maui was almost all booked up! We thought we'd give this place a try since it was decently priced and the majority of the reviews said it was ok. And that's just what it was. Ok. The property is older- and it shows. The actual room was ok. It was just one big room, really. We had a fridge with a counter, sink, cabinets and a large mirror over the kitchen counter (kind of odd). There was a murphy bed and pull out couch. There was a table that sat 3 and a tv on top of dresser. Our room was downstairs so our patio let out onto the property. We were in between the 2 pools. Probably the more popular pool is the one next to the gazebo. It was cold! The beach water was way warmer. It wasn't a good time to go swimming though as the tide was strong and turbulent. It was stormy when we were there. The Gazebo is well-known for it's Mac Nut Pancakes... and there was a line to get in each morning. It didn't seem appetizing to me at the time so we didn't eat there. We ended up walking down a ways to the Napili Kai resort, which has nice rooms but super pricey. That food was just eh. Anyway, back to the room. I got bit up! In the folder that they leave for guests, there was a blurb on bug bites, fleas and cockroaches. Well the bug were biting me! I slept in the murphy bed and got little bites on my back and arms and legs. The worst though was when I got down on the ground to pack my bags. Those fleas or whatever they were attacked my legs and ankles! And, no, these weren't mosquito bites! No doubt this place is at a great location. When it isn't stormy, that cove nearby is calm and perfect for families. There was a reason why this place was the only decently priced place left to rent out. I'm giving it 2 stars because so many people liked it and thought it was worth it. Maybe I had a bad room or something. But I won't be back.

We stayed here two years ago and liked it enough to come back. Unfortunately, our experience wasn't as good this time. They advertise complementary wifi. There was indeed a wifi signal that I could connect to easily. However, it turns out that the resort's wifi was rarely connected to the Internet. I brought this to their attention several times, but the problem persisted for our ten day stay. I heard other guests at the pool saying they couldn't get on the Interent either. In 2013, I consider Internet a basic utility like hot water, electricity, and flush toilets. You need it to plan your activities the next day, do research, etc. Further evidence that they no longer have their act together: Three separate information cards in the room said "Checkout at 12:00 noon", including the thing that held our keys that they gave us when we checked in. We were about to leave at 11:15 when we got a call asking why we hadn't checked out yet and that checkout was at 11:00. I told them documentation in the room said checkout is at 12:00. They replied that the form we signed when we checked in said 11:00. They didn't give us a copy of this form, but did give use stuff that said checkout is at 12:00. If you want to change your policies that's fine. Just be sure to update the documentation first and don't give guests grief when they go by the information in the room rather than some form that they signed when they checked in and then didn't give them a copy of. If you do stay here, I'd avoid the Gazebo for breakfast. They're just over priced pancakes. Just go to the grocery store and buy some pancake mix. You can avoid standing in a long line, feeling rushed, and also save quite a bit of money. The beach here is nice, but the management of this place has slipped in the past two years.

We stayed at Napili bay last Christmas and had wonderful time. We went back two weeks ago and it was just nice. We enjoyed using the barbecues at dinnertime and the pools. The first time we had family with us, this time it was my husband and I. It was a beautiful, well cared for facility. Every morning there are people out cleaning the yard, pool, thoroughly cleaning all the barbecues, no wonder it looks so nice there! Only having housekeeping every third day saves on costs, but they will bring extra towels or anything you need any time you call. You have to take your beach towels to the basement to trade in for new ones , which was a little confusing, you have to go during certain hours. Fortunately they gave us 2 apiece and we just dried them out. There is no air conditioning, which isn't a problem in the unit we were in because there were windows on each side and ceiling fans, so the breeze flowed through. If we were home during the daytime it could get a little stuffy. Staying nearer the ocean would be better for getting a breeze. The second time we came we were by the pool with the hot tub and that didn't have as much breeze. It was also a little noisy because of the pool and the barbecue. Since you have to leave your windows open all the time you hear all the conversation at the barbecue (people tend to talk to each other at BBQ and pool, which is fun to share experiences with your neighbors) It isn't too big a deal, since the gas to the BBQ actually shuts off at 10 p.m. on a timer and the pool also closes at 10 p.m. and doesn't open until 8 a.m. Next time I would choose a room a little farther away from these areas. I would also spring for ocean view, which isn't that much more with triple A, but not ocean front. (that is a LOT more expensive) We had a one bedroom unit, which ran us about $180 something, very affordable compared to many other places. We cooked breakfast there and barbecued something for dinner almost every day, we ate lunch out most days. We ate on the Lanai every time, it was very nice. If you want to eat at the Gazebo and don't want to wait, you can call for takeout and it is ready in about 6 minutes. You can either eat it at the poolside tables there by the Gazebo or take it back to the room and eat it on your lanai or balcony (use your china) You can still have the macademia nut pancakes without the wait. Everybody at the pool kept saying how good the fried rice at the Gazebo was- so we ordered a takeout of that. It was a huge serving- we had it with our dinners for three days (two of us) It was really good. The Gazebo number is on your phone in the room. We didn't try the other restaurant there, didn't seem to be many people eating there. We did go to eat at the famous Mama's Fish house and Humahuma at the Grand Walai, went to the top of Haleikala and drove the Road to Hana. All awesome experiences. Do these if you can. Of course spent plenty of time by the pool and in the pool and on the beach.