Naples Grande Beach Resort

We had a wonderful time at the hotel. The staff was extremely helpful and polite, from the front desk to all other services. Ella and Nino were amazing—very attentive and truly made our stay so pleasant. The facility is a bit outdated, but we were told that updates are in progress. Overall, everything was clean and comfortable, and we enjoyed our stay.

They're not actually on the beach..and are going to be renovating after April first. The rooms are dated, but the service is excellent!! They definitely aim to please. Shout out to Steve, manager at the front desk. And to the ladies and gentlemen in in room service who really made us feel special. 🌹

Great hotel. Very friendly staff. The #1 best part of this hotel is the Clam Pass Experience. Walking or taking the tram thru the mangrove walkway to the beach is an experience of its own. Clam Pass beach may be my favorite beach in Naples. Brought family to the hotel to use the swimming pool which was very nice. The next day I treated myself to a massage at the spa which was very relaxing. Overall, a wonderful experience. My only thing that needs to be improved is updating the rooms a bit (which I believe they are now doing). The sunsets from my balcony were priceless! Thank you Naples Grande for a wonderful time, I’ll be back after the new room renovations are in place.

The staff are awesome. The rooms look strait out of a Quality Inn. It's not on the beach. There's a nice boardwalk to the beach with a shuttle, but it's a 10 minute walk. The shuttle drivers go way too fast. I almost got hit twice.

Came off key west express on Valentine’s Day and every hotel was sold out in the area, was about to sleep in my car until my wife and I contacted a wonderful lady named Toshieba who went out of her way to make sure we got a room! The hotel is fantastic with a super comfortable bed and pillows and excellent views!

My family and I had a great experience at this resort! Our waitress Tshanna was the absolute best! We insisted on eating all 5 nights at the hotel restaurant so that Tshanna can serve us! She was hilarious and very attentive! Highly recommend!

Great resort, very close to the beach, had a tram (big golf cart) service that shuttles you to and from the beach, has towel and lounge service on the beach for guests. Very clean, very nice. Juan at the front desk went above and beyond to help us get settled in. Has an adult pool/hot tub area!

Very nice location and a full-service resort offering many amenities with walkability to shopping and dining nearby. The hotel is preparing to undergo a complete renovation. Looking forward to a future return to experience the gorgeous and very well-appointed guest rooms.

The rooms are spacious and flow is well designed. I worked from my room and it was conducive with all the plugs and free WiFi. Deck was large and great views of ocean and canals. Love that they had outdoor furniture for up to 4. All staff was so friendly and one in particular on his own gave us a tour to get our bearings. The grounds are well landscaped and the pool has a waterslide. Walk to beach is a well maintained boardwalk about 1/2 mile long or take the tram-they run constantly. The neighborhood as well is great for a scenic walk of large homes on the canals or head to the nearby mall. Perfect location, friendly staff, and clean rooms.

Beautiful location and the outside of the building is gorgeous. Standard rooms are dated especially for the price point. Our friend is also staying in a standard and she had to move rooms because the shower drain backed up. The mini fridges in both our rooms keep drinks cool but do not refrigerate if you have leftovers or anything perishable. We ordered queso at the pool and the chips were great but the queso looked like it came straight out of a Tostitos jar. Not what we expected at a 4.5 star property.

I hadn't visited Naples in at least 12 years by my recollection. But my wife had to attend a conference being held at the Naples Grande Beach Resort, so we booked a room while there was still availability. Overall, I dig the resort even if the amenity pricing overall is pricey. My wife and loved the bedroom with the ceiling high mirror by the beds. We managed to sleep ok in one of the queen-sized beds (they didn't have any kings available). The bathroom had a separate roman tub, which was really nice, in addition to the clear glass-paneled standing shower. Plenty of counter space to place our toiletries, and the closet space was solid. Being that we were there for three nights at least, we were able to spread out in the room. The desk area was really good to do work, while the front cocktail/snack bar area allowed us to place our drinks and other snacks with a refrigerator below for cold beverages and leftovers. There is an adult only pool in addition to the large pool with the tropical island motif water slide for the kids to play on. The main pool area is really nice and had a nice design with a walk-in entrance on the north side. I was bummed that the hot tub in the adult only area was under repair for our trip. I really had wanted to go in that. A good feature for the pool area is that there is an elevator that will take you up to the third floor where the fitness center is located as well as the rooms, bypassing the lobby altogether. The pricing for food and beverages was high but more hotel-price high than just palm beach high. Still, it was expensive for the breakfast buffet when it was the standard fare such as scrambled eggs and bacon. For more than $30, I only did it once. After which I just went to the coffee bar that had cold brew. The main bar was jammed packed due to the conference being held that my wife was attending. The bartenders did the best they could but I felt the hotel could have prepared better for having more bartenders and barbacks during those peak hours. The drinks and food we ordered one night were satisfying but felt it was a little more than what we could have paid. While the amenities such as the spa looked alluring, I wasn't sold on spending between $150 and $200 on a 60-minute massage. A lot of the options felt more out of price range than what I could have spent elsewhere. Despite the pricing concerns, the resort is really nice and the cart shuttles that take you on the boardwalk to the beach is fantastic. There is a cafe by the beach when you arrive where you can order hot dogs, burgers, and sandwiches as well as ice cream and cold drinks. They also have alcoholic beverages if you are inclined. And the ocean views are fantastic.

This is a review based on our stay at this hotel. Three Days of Leaky Toilet Misery - Zero Action Taken! I wish I could give this place zero stars. We've been staying here for the last THREE days with a leaking toilet, and despite repeatedly asking the front desk to send someone to fix it, nothing has been done - or whatever was done has not worked. We've reported this issue repeatedly. Every evening we come back to find a puddle and the same broken toilet. How hard is it to send maintenance to handle something as basic as plumbing? I shouldn't have to use towels to mop up toilet water on our vacation. This isn't just inconvenient - IT'S UNSANITARY! I expected better. Placed another call to guest services yesterday asking to speak to a manager and was assured we would receive a call back in 10 minutes. No call back from anyone and no repair even attempted yesterday. At the very least, we expected to be moved to a different room. But apparently, guest comfort is not a priority here. Avoid this place unless you enjoy being ignored and dealing with management that doesn't care about basic maintenance and unclean conditions. Totally unacceptable. Some added perspective. We are paying more than $6k for 2 rooms for 6 nights. Still have not spoken to a manager. We've asked for a credit due to this inconvenience and were relayed a message from the manager that they've offered a whopping credit of one day's resort fee for one of the rooms, $40...Yes, $40. Still no fix yet and no offer to move rooms or better yet, an apology.

Barely average and def not worth the price we paid. We spent the first 3 nights of our honeymoon and EVERY outdoor amenity (beach shuttle, outdoor bar, dining, beach chairs, towels, etc) was closed the entire time due to inclement weather. (It was in the 40s-50s with no precipitation.) When we realized the weather wasn't due to improve for a few days and we'd be unable to enjoy any of the resort options, we asked about extending our stay. I was told the price would be nearly double what we were already paying per night. We declined, and when we returned to our room and looked up the current prices they were $100-250 less online than what they offered at the front desk. We waited at the empty indoor bar for a drink while the 2 bartenders and several staff chatted. Finally, a passing staff member got their attention and alerted them to the only waiting customers. We were locked out of our room TWICE due to a faulty battery- that they determined didn't need to be switched the first time. The room was decent size and had comfortable beds. But, there was only a desk chair to sit, the curtains needed to be washed, overall kind of dated. Finally, the ice machine on our floor didn't work and we were told we could try a different floor for ice. Not what you'd expect for this price. I did speak to a manager before we checked out. He was sympathetic and refunded out "resort fee" (since we literally used nothing- not even daily room cleaning- that seemed reasonable) and our parking charge. Such a disappointing experience.

2nd visit today just for spa services. The girls that check you in tell you nothing about where to go or what to do. The bathroom locker area is very small and hard to manuever with several women in there. We did not get our glass of champagne after our massages because no one was around to provide it. Also they force you to pay 22% service charge on your card and not allow you to pay cash in the spa. Thats wrong. We tried to eat lunch by the pool but it began to rain so they asked us to move up to the covered area. The server brought our food then never came back. Poor service today. Disappointing.

I love this resort , it's not an all Adult beach resort ...it has an all adult pool section , I went to that section with my 10 month old baby since it was completely empty and we got kicked out from there by a pool bar employee ...I couldn't enjoy the regular pool with my baby because it had a water slide and a bunch of older kids splashing, jumping so that's when we decided to go to the all adult pool which I thought would be nice since it was empty plus that's the only pool that was heated . The bar employee approached us with anger and attitude , she told us to leave the all adult pool area which I agreed to leave without a problem then she told us that I couldn't bring my mini cooler bag that I hold my sons bottles of milk. I asked her how am I supposed to store my sons milk and food when it's 95 F outside, I always carry my baby's cooler everywhere we go and I've never had a problem anywhere I brought it. She was very rude, this has never happened to me before and I've been coming to this beach resort for the last 5 years. I can't feed my son anything but milk and baby food that I make for him and for her to tell me I couldn't do that was very confusing for me , so we had to leave the pool area with my baby and husband and go to the beach. It was very unpleasant and uncomfortable situation since we went there for Father's Day weekend. We couldn't enjoy the pool because of that rude bar employee that has no understanding of accommodations for a 10 month old baby. Don't come with your baby to this resort , not baby friendly at all.

We had a whole day and was unimpressed especially for the price. $150 massage - 2.5 $90 manicure - 1.5 Spa in general - 2.5 Bar food - 3.5 $85 day pass - 1.0 Definitely not worth it, maybe if you are staying at a dumpy hotel? You don't get anything for your money, maybe a free drink and appetizer would be good?

We had a such a great time! Our room was extremely spacious and the balcony was perfect for intimate breakfasts! The pool area did get very busy, but it's summer so that was bound to happen! The beach access is wonderful with beach chair included! Everything was absolutely wonderful! The staff and over all experience made our stay perfect!

We were never ever talked to like this. Even threatening us because we moved a chair in the pool area. You are not La Playa or the Ritz That is for sure. Resort - NO More like Gestapo Will never come back to this Hotel Miss Natalie needs to be brought down a notch. She threaten my husband If he did not get up from the chair. He just had major back surgery. She thinks because she had a headset that she was a professional bully. And she brought security. REALLY Shame on her. My husband asked if he could sit while her offer to try to find chair with umbrella and was told, I believe the phased used was "forcibly removed" - wanting to sit under umbrella caused this much threats? Moving a chair? If we were talking the same language as her. We would of been treated very differently. Blonde/white american with very little melatonin, who had 4 major surgeries in Feb. has to duffer her wrath because he wanted to sit under umbrella? Sorry we do not speak spanish. Just some American people. I will be posting this every where I can. Train your employees to be kind. Without us guest... No Hotel would survive.

I did a day pass here when the weather in FLL took a turn one day and we decided to cut across to find the sun. We stayed on the beach all day so this is basically a beach review lol! Took the 5 minute golf cart ride our to the beach from the hotel. Loved the powdery white sand that was super clean, we were greeted and set up by a beach attendant. There's a water spout that you can refill your bottles as well as a bar and lunch restaurant with seating at the deck if hungry or thirsty to help yourself. We loved it! The pool area was huge and well maintained as well as the lobby area. Everyone was super helpful as we navigated our few hour stay there.

My wife & I just stayed here this past weekend for our 2 year anniversary. Although the hotel seemed a bit empty due to the hurricane, everything from the service to every little detail was on point. Steve at the front desk was very welcoming & went out of his way to send a bottle of prosecco to our room to celebrate our anniversary. Hannah at the pool bar was amazing & personable. The couples massage was quite relaxing & they did a great job. Nino was the star of the resort! He took time out of his day to answer our questions & went through the entire hotel & surrounding area in detail with us. Will definitely book in the future

We enjoyed our eight night stay at Naples Grande . We decided to splurge a bit and our 18th floor suite was mostly comfortable. Offering a panoramic view of the Gulf of Mexico and the surrounding Naples area - purely exotic. Minor problems included a temporary cable service issue on a couple of nights. Also hotel had an A/C problem on one particular day. Bed was perfectly comfortable and the bathrooms spacious however the shower could've used stronger pressure. Housekeeping was spot on throughout the week handling our room with care - all smiles all the time. In fact all employees including front desk and especially outside parking attendants were helpful and friendly. Outside pool area was most comfortable with courteous and alert waiters / waitresses handling all your needs. The private beach is a nice 20 minute boardwalk stroll away (hotel will cart you to the beach if required). An enjoyable stay

Love this hotel. Staff is very nice and helpful. Marie from front desk was awesome! The beach is a 5mins tram ride. (2) pools available- one for kids and adults only pool- pool wait staff are attentive, easy to order poolside food and drinks. The spa was a wonderful experience, love the dip pool, jacuzzi and steam rooms. The only concern we noticed was the shower in our room had a plumbing issue- water took a while to drain and flooded a bit while taking a shower. The beach staff member didn't clearly explain that the small cabana was $25 and kept mentioning the big cabana for $300 even though there's only (2) of us. Overall wonderful experience and will definitely return when we visit! Love love the beach! Tram available to go to downtown.

WE MADE THE BEST CHOICE BY IGNORING NEG REVIEWS. I'm so incredibly impressed by this resort. They have gone out of their way to improve red tide conditions. The pool is FANTASTIC AND THE SERVICE is MAGNIFICENT! We couldn't be more satisfied. The food was excellent- big portions and presentation was beautiful. The entire staff work really hard to make this place A RESORT. Should have a 5 star rating. Best place to take kids or go solo, bar area and lobby is spectacular. 5 star experience!!!

I recently stayed at the Naples Grande Hotel with a large group, and it was an incredibly disappointing experience. The lifeguards and security staff were extremely rude and hostile towards the children in our group. They singled out our group for no apparent reason and treated us with complete disrespect. To make matters worse, my family was kicked out of the hotel by security as if we were criminals. My husband and I had an argument in the pool area because I couldn't find our son, who is only five and not swimming well. I was worried and raised my voice, but this is no reason to kick someone out of a hotel. Security escorted my husband away without informing me. I only found out when some kids came to tell me that they were planning to arrest him. They then escorted both of us to our room to pack our belongings under the supervision of the police. This was not only unnecessary but also incredibly humiliating. It was traumatic for our kids to see their father taken away by security in such a manner. I stay at a lot of hotels, and this is the first time I have encountered such aggressive and unprofessional behavior. This level of unprofessionalism and disrespect is unacceptable for any establishment, let alone one that claims to be a luxury hotel. I would not recommend the Naples Grande Hotel to anyone, especially families. The experience left a very sour taste and ruined what should have been a pleasant trip.

Had a great stay and overall excellent experience when I was in town. Upon checking in I was told that I was upgraded to one of their villa suites which was a great way to start off the stay. The staff at the front desk and throughout the stay were so great, very attentive and hospitable. The room and amenities at the hotel were wonderful. Pool was beautiful and the grounds on the property were clean and very well taken care of. Staff at the pool bar were super cool to talk to and treated us so well. Food at the hotel was excellent as we had a four course meal for an event and everything was so delicious from start to finish, not to mention the staff, they were just as great. This was my first time stayIng at this resort, but it will definitely not be my last. Whenever Naples is my destination I will be coming back here for sure.

We attend an event here almost ever yr and this yr was very disappointing. The resort seems like it needs an overhaul and touch up. The bathroom had mildew on the tiles. The room had little black ants everywhere, which was irritating as hell. When you're ready to use the shower I hope you're not in a rush because it takes anywhere between 10 to 15 minutes before the water got hot I actually thought it was broken and had to call the front desk to get somebody to come look at it and rest assured when he came he had a nasty attitude. One of the elevator call buttons wasn't working so the lines to get back to your room from the lobby where ridiculously long. They really gotta get back to the standards of old.

Tennis clinics for adults are too overcrowded. I counted 12 players to each pro! No sign-up or organization.

The worst experience of my life. Starting from the guest check-in, room service, employees on ground, bar tender on the pool, and most then2 staff curtis and the other guy, rooms are clean, the grounds are well kept. food in their restaurant is above average. NEVER AGAIN

We are here for our anniversary and could not be happier! This hotel has great pool areas, beautiful views, lots of restaurants and lounges onsite, and they provide golf cart rides to the beach. When we checked in, they gave us discounts for the spa and sent up a bottle of bubbly to our room. The self parking is convenient. The room is beautiful and clean. We will be back!

This place is amazing ! Love how close it is to the beach and the walk is worth it ! The restaurants downstairs is great delicious. Everything tasted very fresh, my favorite was the spicy tuna roll it is a must try! Everyone is also very helpful and attentive. Will come again :)

I was happy with our stay at this resort. The rooms were large and clean. I really enjoyed the balcony as it had great furniture to lounge and enjoy the view and weather. The pool was also nice, it does have a water slide where you could find many kids having fun. To get to the beach, it is a long walk down the boardwalk or you can wait for the golf cart. I wouldn't say it's easy to go back and forth from the hotel to the beach, however they do have a restaurant and bathroom on the beach. The restaurant was under construction and closed during our visit, so I didn't not try that.

The place is amazing. Make sure you check out the pool bar. But the Lobby bar is really where it's at!! Quinn the bartender makes the best Heavens Door Old Fashion. And Chris makes sure you have the best bar inventory. The best Old Fashion I've ever had!!

I was very between a 3 and 4 here, but with no half star status I am going with 3 stars. Why I would say 4 stars... -Location is great! As some have said it isn't technically beach front, I would maybe say beach adjacent. They have a great walkway trail to the beach that is about 15 minute walk or 5 minute golf cart ride. They offer constant loops on the golf carts from just outside the pool area right up to the beach deck. Super convenient! However, I highly recommend the walk, it's super relaxing and really not that far and better than waiting on the golf cart line. -Rooms are spacious and there really isn't a bad view from any of the rooms. We were on the 16th floor and could see everything! The rooms have a nice balcony area that you can actually relax on the couch on not be in some tiny chair. Ideal for catching those west coast sunsets. -Cleanliness! I found the facility to be super clean There were never any garbage or drinks left around on tables and things which I always appreciate, especially in the time of COVID. Why I would say 3 stars... -COVID precautions were almost non-existent. The pool was packed! Granted I understand it was a weekend after New Years, but that really is still no excuse. The pool chairs were on top of each other and there was really no opportunity to not be on top of a stranger. So much so, my boy friend and I didn't even feel comfortable using the pool during our staff. We opted for beach only. Mask rules were also not super enforced. The staff was pretty good about wearing masks, but I never once saw anyone ask a guest to wear a mask when they were up walking around and such. Great location and time and would definitely return, but if you are weary of COVID, you may want to hold off a bit on your stay

Stopped by for a late lunch after a beautiful day at Clam Pass beach. Sit outside on the patio near the pizza oven- perfect setting and the pizza are good too! We ordered a salad with grilled grouper and a grilled grouper sandwich. Both were delicious and cooked perfectly. They also have a full bar service complete with a nice selection of wine, beer and cocktails. The service is good too.

Beautiful property! Great views! Food and service were great. Loved our visit! Hotel was very beautiful and pools were wonderful!

I have stayed here several times now for work and although I've not enjoyed anything from the hotel such as pool, beach and walking around, that doesn't mean I haven't experienced the best and that's the rooms and the service. I have to say I absolutely love the beds, pillows and size of room and the view. Working in the room and seeing that view made it that much easier. I saw beautiful skies, beach and the amazing sunsets. Room service was great and the location for my job was outstanding. I'm definitely booking a trip back to enjoy the spa, pool and the amazing Naples beach.

Be careful if you book an event here. Wedding event planner ghosted the parents (who paid for the affair). The night manager took it upon himself to close the hotel bar leaving one hundred guests with no where to go. Worse, he didn't even know that the hotel specifically advertised and told guests the bar was open until 1:00 AM. Poorly run.

Have very mixed feelings on how to rate this hotel. Will try my best to summarize all aspects so you can judge for yourself and take proper advice. Valet parking top notch! Location, very good and will explain the beach later. Front desk very good! Got my room at 3:30 no problem, was ready and clean!! Staff asked if I wanted room house keeping which is important for me. So far so good! Bell boys Very good as well!!! Room was in a nice 8th floor overlooking city and some water. Size of the room was pretty good, had a balcony and I think all if not most rooms have the same layout, so this was good. Room was clean, bed was good, good duvet and good pillows (extra pillows ordered feather). Bathroom was good, double sink, tub and shower separate, shampoo dispenser, hairdryer, and plenty of towels, good quality towels. Water in the sinks could have more power! There is a good working fridge, a Keurig coffee maker with plenty of coffee, tea and bottled drinking water. Night stands could use more outlets! Terrace furnished and spacious for the type of room. Breakfast, here comes tricky parts.... Since Covid, all hotels have cut down on buffet which is understandable, but please, we need quality and some goodies with the breakfast... croissants?? Bakery?? All of these inexistent, even at a cost, which should not be the case for what they are charging already.... Service was good both days, food, below average... simple eggs were super over done even though I asked for them runny... pancakes were also not great, the type that crumbles... coffee was good ILLY brand, so very good. Fruit was good and whip cream also quite good. For what they give you now super over priced!!! Pool, the pool areas are ok, towels are ok, chairs are ok, these were clean and staff all over was good. Beach, oh my! Here is the not so good part of this hotel, you can hop on a golf cart that can take you and other NON guests to the beach and back or you can decide to walk which is a good 15 minute walk that is very nice, so walking is a good option! If it rains, these carts are not the best option so you can get stranded at the beach for quite some time as the line forms and it can take forever.... Remember these carts do NOT belong to the hotel and can take out of the hotel people that park next to the hotel, so they cannot control what happens there. You arrive to a structure that has restrooms and a bar area where guests can sign to the room or pay with c card... you go down stairs and go to a table that can give you towels, well if you can call these towels!! Maybe rags is a better term.... Of most I got, and I chose mine trying to get the "newer" ones, they all had holes or were torn!! What a shame. The beach chairs are good and look pretty recent, that was good and it is first come first serve, there are plenty and if not they do have others stacked up just in case. The day we got there, weather was not great and The Beach Boys told us that umbrellas (they cost $15 plus tax) were not available for that day as there were wind gusts that had blown away several..... for me, just crap, we stayed and saw that other people that brought theirs had them on with absolutely NO problem! This part of the staff was really worst than mediocre! If it wasn't for the beginning of my review, this rating would have been 1/5. Next day, it was a beautiful morning and it had chances of rain for 4 pm, so at 1ish I heard one of the boys say, do we take out the umbrellas?? WHAT??? management, don't give bad staff the power over what happens at your hotel!!! We are talking absolutely NO cover from the sun without them.... The beach experience is a negative for this hotel, fix this and you will have better ratings than what you have. The property is not bad and we are looking for a weekend beach hotel near Miami.... This can be it if and when you fix the beach problem!!! At the hotel you place a wrist band that "guest" but for me not so valuable... the only real place needed is the beach and i saw many people grabbing towels and chairs that probably were not guests at the hotel. All in all this hotel could be very good if they fix this beach issue. One last positive point, (yes, over with the beach!!!) is the checkout process is very smooth, you can leave Lugage at valet and they will store it in a dedicated AC room until you need them, so we had a bad with change and grabbed it to shower before heading back home.... This process was impeccable, we went to the gym, very nice and clean, showers nice and clean and plenty of GOOD towels there, so that was a plus!!! Hope you enjoy if you decide to come here..

Per our stay 8/3 through 8/6. The good - was the staff, Sammy (bell staff) and Melody Arguelles (phone rep) really saved this trip for us. The views are breathtaking!!! The location almost can't be beat. Love the shuttle service too and from the beach as well. Sammy gave us the white glove treatment we were expecting but only received with his interactions. The not so good - We couldn't book via their own website as the date field defaulted to a date we didn't choose and no matter which computer we used it wouldn't change so we were forced to book 3rd party. Ahead of the arrival I sent two emails 2 and 4 weeks in advance to the concierge mailbox with various questions as we were celebrating my wife's birthday and I wanted to ensure things went smoothly. I got no replies via email. A week out I called the hotel and was reassured that someone from concierge would reach out to me via email or a phone call. None was received. I called again 2 days prior to our stay and got ahold of Melody who gave me all the answered I needed and kept me from cancelling the booking. Arrival was overall good but 2 issues for us 1) there was no elevator to the main lobby from the garage that we or several other guests could find so we struggled to carry the infants crib and luggage up to the lobby. 2) you have to use the property bell staff so i can't take my time to do the trips i need. The property hallways/rooms are dated. Carpets are heavily worn and paint looks like its been painted over caulking and old trim hap hazardously. Wouldn't mind but we have an infant that's crawling on those floors, the price paid warrants 4* appearance. For breakfast we tried for 20 minutes to call the in room dining and front desk to order food no reply from either. We restored to using uber eats for the rest of our needs. Beach cabana beds are $250 which is astronomical considering what you are getting. A more affordable price would been a huge help to a family with a infant. Check out on a Sunday is crazy, only 3 elevators. Front desk/bell services didn't answer so we gave up after 30 minutes of trying. We didn't hate the stay however the reasons above make it impossible for us to return. There's several options nearby from the newly renovated Ritz or even the budget friendly (no bs fee's Hilton) until things change with this hotel. $40 resort fee, $20 parking (even for FL residents) not worth it for a 3* property prices should reflect as such.

My wife "enjoyed" a day at the Spa. As she changed from her bathing suit back into street clothes in the facility's restroom, she put her jeans jacket on the counter. She then put the jeans jacket on over her dress. Immediately, she felt dampness on the jeans jacket and an acid smell. Her hands began to burn and her clothes began to deteriorate. The matter was immediately brought to the Spa staff's attention and after no responsiveness to the General Manager of the Naples Grande. Bizarrely, the resort management was dismissive and has not accepted responsibility for the damage to her clothes. Fortunately, her hands were not injured as she rinsed them quickly. This is not a first class resort based on how the staff and leadership treats its customers. Stay away.

Stayed at this resort for a Medical Conference in February. On day 3 I noticed bug bites on my arms which I assumed were mosquitos. The bites continued to erupt on my head,face,back and neck after my departure and were very itchy so I considered bed bugs. Reached out to the hotel immediately upon my return to report my suspicion. Hotel states the room was inspected and the report was negative. Nonetheless I treated my clothing, luggage and any items placed in the room and hoped I did not bring them in my house. Beware if staying in this hotel because at $500 plus a room per night any bugs are unacceptable. Hotel management seemed indifferent and not sensitive to my experience. Check the beds thoroughly.

I came for a long weekend on the Fourth of July and I was impressed with the rates we were able to get for two nights. The view from the 16th floor was amazing and the room itself was spacious and very clean. The balcony was beautiful overlooking the ocean and we could even see the fireworks display i the fourth. Pros: -Location (less than 1 mile from beach access) -Amenities (free shuttle service to beach, gym, free bike rentals) -Multiple restaurants on site -Lots of outdoor activities to participate in (golf, tennis, biking) Cons: -The pool (especially the adult side) needs a renovation -Parking garage elevator was broken which meant we had to carry our luggage the entire weekend -Parking not included (about $30 a day) Heads up: there was a $150 resort fee that was charged that is refundable. Good for use at the pool, restaurants, gift shop, etc. We ended up using it entirely in three days. Overall it was a great, relaxing weekend and I would definitely come back to Naples Grande!

Relatively upscale resort near the water front in Naples. Prices aren't bad and the views are nice in almost all of the rooms. We paid a reasonable amount per night using a booking website. When we arrived at the property, there was a mix up with the front staff and they didn't realize I have booked two rooms. After we spoke with a manager, this was resolved. Fine. We took a trip to the pools. The pools were dated, but decent. The chairs at the pool weren't in the best condition - good luck finding one without dried bird droppings. Covering the chair with towels fixed the issue. The staff didn't seem to enforce a mask mandate within the hotel itself. I understand masks are no longer mandatory but it's frankly uncomfortable when a maskless guest enters your elevator. The beach is about a 15 minute walk from the hotel, but even shorter if you take their beach tram. The path to the beach makes a nice running trail. The beach itself was quiet and very nice. However, be aware the you need to book beach cabanas in ADVANCE and on a separate website. They have a two chairs per room policy, any more is extra - $15? Per chair. The umbrellas themselves need to be rented. Now here's what really put a damper on my experience. The staff at the beach does NOT have an umbrella reservation system. If you want an umbrella and the desk has already rented them all out... BRING CASH. Why? The beach attendants have created their own economy of selling the umbrellas to guests with cash under the table. I found out the hard way as I watched attendants promise me an umbrella, only to give it to the couple next to us who slipped the attendant a $20 bill. This happened several times and so I went out of my way to get cash just so I could secure an umbrella and get out of the hot sun. It's extremely disappointing - the staff didn't care about anything but the money. If the hotel was smart, they'd crack down on this. They're bleeding umbrella rental revenue and also hurting the overall beach experience. I loved the beach at the resort, but this is definitely a reason why I wouldn't come back.

Long story short, I stayed in Naples Grande with my wife and my two-year-old son, (cabin 226), after we woke up on Sunday I was full of mite bites, my son had acute asthma from mattress dust and mites, we went back to our house in miami, my kids couldnt sleep that night having trouble breathing next day we took him to nicklaus children hospital in miami, my son was diagnosed with acute asthma due to the dust from spending the whole night on that mattress (no one in the family is ashmatic and nothing similar has ever happened to him). ), I called the hotel to inform them about the room and the problems we had and they told us that they were going to examine the room. They called me the next day that there was nothing in the room that everything was fine, I already knew what they were going to tell me but I still wanted to let them know. I have photos and papers from the hospital diagnosing what I say, they have a very nice hotel but very poor hygiene in their rooms. I am telling the story so whoever read this not think that paying for an expensive hotel means good.

Based on the mixed reviews, I was so nervous because I was booking a weekend golf getaway for my husband. Ultimately, I decided to book a villa. Upon arrival for check-in, there was no one outside for valet or bell service. Contrarily, check in was a breeze and customer service was great. Parking near the villas was right but thankfully we found one (don't make the mistake of parking in the valet only parking area). I immediately feel in love with all of the greeny/water feature...it was so calming. The villa appeared to be clean and styled up-to-date but I noticed little things like dead insects on the desk and chair (I didn't think it was a big deal because insects are population FL especially around water and greenery. Also, the cabinet door to the mini refrigerator was quite loose and wobbly which made it hard to close once opening (I notified management) and there was only one robe in the closet (not an issue for us because my husband never uses the robes, just me). Although, we enjoyed our stay there is room for improvement, such as with restaurants options. Breakfast was absolutely horrible both days. The only thing I enjoyed at breakfast was the service, coffee and potatoes. Service at the pool was fantastic. BUT the slide didn't open until 10am and I think it should open early for the kids. The walk to the beach was a lengthy since the shuttle didn't start until 10am but it was good walk to walk off that horrible breakfast. Overall, we enjoyed ourselves and can't wait to return.

Nice, clean. Very busy... Difficult to get room service in Villas, other than that it's a great place to stay!

Resort was beautiful We loved the layout and our room had a very nice balcony overlooking pelican bay also perfect view if the sunset. The room was more spacious than a standard with 2 queen beds. It also has a small fridge. There us a $37 resort fee. It actually includes a lot. It included the lounge chairs for the beach and self parking Pool area is also very pretty. The adult pool area is beautiful with nicer cabanas. The family pool area is also very nice with a small waterfall and slide into the pool. They have 4 cabanas available in the family pool area. We rented one for the day and it provided good coverage from the sun and great service. $150 for the day we never had a problem getting chairs by the pool. Beach was beautiful. Great fir young kids as there are no waves. You can bring your floaties and enjoy relaxing in the water. The chairs are included with the resort fee but the umbrellas were $23 each. They also have cabanas for $28 and a luxury cabana with a bed and sun chairs for $200. There is a Greek restaurant where you can grab lunch and drinks while at the beach. The trolly that bring you to and from the beach was great. We never waited more than 10 minutes. We got there too late (11am) one morning to get a cabana but there were still plenty of chairs and umbrellas so no worries there. Food at the pool was pretty good. The kids also enjoyed ice cream and frozen virgin drinks. And the service at the hotel and pool was always friendly and attentive. Breakfast at the hotel is a bit pricey so we only ate breakfast there the first morning as we were anxious to get to the pool. $20 per person for their buffet which included eggs to order. Easy drive to a lot of great restaurants and the Naples zoo

Would not recommend. The beach is a 0.6mile walk on a boardwalk. It is so overly crowded once you get there. The chairs, umbrellas, etc aren't included even if you're staying at the resort. The water is not very nice. Pool is undersized for the size of the resort.

I found the hotel to be beautiful and the service to be excellent. The room was spacious and very clean.The hotel is not ON the beach but that did not concern me as the walk to the beach was on a beautiful shaded boardwalk less than a mile away. I took advantage and started my morning jog finding it to be quite picturesque. My only gripes causing a 2 star removal was that 1.) the room was hot. I got up several times in the middle of the night putting the air down as low as 60- and it always felt like it was just a fan turning on and not the AC. I'm 36 (not menopausal) so I'm not going crazy. 2.) Pillows were those fluffy ones that consume you and become flat when you lay your head on them...not a fan. No matter how many times I tried to find comfort, it was impossible. Between the heat and the pillow, I was miserable and slept nothing. We were only there for one night because it was a quick trip to the West Coast for a funeral so thankfully I didn't endure the misery of multiple sleepless nights, but in either case- it was disappointing. Even with the sleepless night, I would give them a second chance. I'd hope the AC issue was a one time thing and wouldn't expect it to be a problem a second time, but I'd also definitely bring my own pillow on another visit- its a shame because I shouldn't have to. On another note, when you book with a third-party...yes, you may get a cheaper rate but you're not guaranteed the room you'd prefer and it says it when booking. I was fortunate enough to have the check-in rep move me to an available KING when I was given 2 QUEENS upon check in. Not a big deal to me because I knew going in that it's the policy but its seems to be an issue for some so I figured I'd mention it.

Hosting our conference for the weekend we were treated to a super discount. Garage self parking was a plus for me. Also several electric charging stations in the shade of the garage. Easy access to pool, bars, patio area and walk to conservation area. Room was clean and ready upon arrival. Indirect Gulf view from balcony. Pool area was very busy during the weekend. Be ready for South Florida Resort priced drinks! Great location

Nowhere's perfect. But 4-stars would be an injustice. We were put in the room I very clearly said I did Not want - but they fixed that immediately. Lovely room, great view, super-comfortable king bed. IF you are Lucky enough to be greeted by a bellman called Sammy, he will Make Your Day. There are not enough radiantly happy and helpful souls like him on this planet. To meet him is to understand the potential of humanity. And there are numerous gems like him on this team. Boris at the bar inside, and Mariano (? I think?) a Brilliant Barman at the Pool. Had us in stiches while serving drinks like lightening. And Oh, that Beach! You can see why there's a private beach club just down the sand. I can't think of a nicer beach anywhere. We let all the stress of life drift away in our cabana, and watched Dolphins pass by just meters from the shore. What a perfect place, and perfect stay. A dream worth spoiling yourself with one day.

Sooo maybe it was because we stayed here during NYE week, it was expensive like $800-$1100 a night. The rooms were average but I did like all of their onsite dining options although those cost a pretty penny as well but nice to not have leave the hotel for variety food options. They have lounge/bar food with pizza, a seafood/steak restaurant that was delicious (the catch), the breakfast buffet area and a Greek place by the ocean beach area but we did not get to try it. Breakfast buffets were not worth it, eat something light and just wait for brunch/lunch is my recommendation. It's like $30 for adults and $20 for kids and the food was blah. Pancakes were crumbly and dry, bacon and sausage were decent but not worth $30. The lounge/bar food was good, we enjoyed the sushi rolls, chicken wings, calamari, pizzas and definitely the draannkss! Boy were they strong! Shout out to the employees, they are hard working and provide great customer service. Clayton at the lounge/bar and Mario at the pool area we're awesome. The pool was fine and had one slide that all of the kids mainly congregate by. It's hard to social distance really but then again Florida doesn't believe it that stuff lol. The hotel was fine, just not worth the costs. If you don't reserve your lounge chairs by like 9am then when you come out after breakfast around 10-11am, forget it, you won't find lounge chairs at the pool. And by reserve I mean go out there, physically on your own, get all of your personal pool items and towels and lay it on the many lounge chairs you need, of course hoping someone doesn't negate all of your stuff and lay on their before you get there! People come out early to reserve them so you snooze, you loose. Moving on to the bathroom by the pools, they were pretty disgusting. Two out of the 4 days that we stayed there, there was one toilet that was out of order in the women's pool bathroom area and it stunk! Sorry, that's my pet peeve, to pay 4-5star hotel prices but it's not clean ugh not good. The hotel also offers a tram to the white sand ocean beach area but they also pick up random people that parks to go to Clam Beach, parking area next door to the hotel so it gets full just by random non hotel staying folks. All in all, we came here as a big group to celebrate NYE but would I stay here again on my own accord, all signs point to no.

Oh Naples Grande.. Covid has taken it's toll on you. Or maybe it's just poor management, but good grief with the prices that you are charging it really is a big let down. So aesthetically this place is great and extremely beach appropriate. Upon check in for this special trip (my mom's 65th birthday) they upgraded our room to a higher floor- seemed like an excellent touch. The room decor was on point, and the balcony and accompanying furniture were great as well. The room was truly what brought my review of this joint up somewhat. Now onto the resort itself. Resort seems like a stretch. They had air conditioning problems in the main lobby, and both the staff and patrons were literally hot due to it. They are serving expensive drinks in a room full of hot air. They also had their main dining room on the lobby level and that was uncomfortably warm due to the air issue as well. The pool area was ridiculously crowded with insanely loud music blaring starting pretty early. I had to wait over ten minutes to get a bartender to pour me a drink at the poolside bar. The beach access is great here though. My kids loved taking the golf cart over to the beach, and the resort is great about putting out chairs and umbrellas at a reasonable fee. Overall, I would not pay what I paid to stay here again. For what I paid I would rather try other options.

'NAPLES (not so) GRANDE' HOTEL, NAPLES, FLORIDA Booked 7 nights @ $900/night for a 1 bed/1.5 bath suite, private deck with multiple seating areas and killer views. We did receive that, which was promised in the description & photos. Imagine our chagrin to discover a diminutive, en suite bathroom with nothing more than a compartmentalized, old, whirlpool bathtub, for one with moldy jets, doubling as the shower, mere inches from the toilet, behind a rickety pocket door that my man had to realign several times. The 1/2 bath was a toilet/sink combo, whose hinged door scraped my toes as I closed it, while seated on it's poorly positioned toilet. This 'Signature Grande Suite' boasted 1155sf of luxury but neglected to mention that they only dedicated 55sf to the master bath afterthought. If you've ever been on a cruise, you know what I'm saying. The en suite, sh*t and shower closet was separated from the bedroom by the mini double sink closet. The architects managed to suck all of the romance out of smoothly transitioning from a sensuous, bubble bath for two onto the crisp, high thread count, covered king bed, in lieu of a huge party living room and deck for 20. We solicited guest services as to which of the hotel restaurants she recommended for our first evening here. 'Catch Of The Pelican', she responded, without hesitation and encouraged us to seek a resy, in person, immediately....and so we did. A few hours later, we headed downstairs to our dining destination. We could not ignore the powerful, indoor, fishiness of the air, on our way through the Pelican, toward our reserved patio table. While perusing the menu, adjacent diners received their dishes and those familiar fishy odors, trailed along. The good service had no shot up against the stinky, shellfish ghosts. The following afternoon, we meandered poolside and scored two loungers, despite the tight, circumferential crowd. Just as we customized our loungers, got comfy and even celebrated with a quick fist bump, a family of 5 or 15, hanging just downwind of us, began lighting up. Cigarette, cigar and vape smoke wafted continuously, in our direction. I could swear I saw the mama cig smoker brush ashes off of the infant on her lap. Ice machine crapped out on night #3, forcing one of us to take the next elevator in whichever direction it was headed, for an ice cube recon. The past few days were spent at pristine Lowdermilk Beach and strolling along the town's main street and claim to fame...5th Avenue. Two activities that I recommend, if you find yourself here. Today, we caved and hit the 'adult pool' area for our last day. Just as we settled into our loungers, consciously choosing a spot far from our fellow sunbathers, a couple entered the small hot tub, adjacent to our carefully chosen location. Normally, this would be an average activity, free of drama and/or disturbance. Instead of enjoying our late afternoon, poolside relaxation, we had to endure 45 minutes of filthy rant, heavily peppered with racial slurs, offensive slang and complaints by a guest whose favorite compound word was 'muddafukka'. In all fairness, housekeeping services and bell services, deserve to be mentioned. They are exemplary staff, whose humble and gracious hospitality shined in an otherwise less than mediocre resort experience. It is now 2am in the morning of our last day and all the water in the building has been turned off. We have a few bottles of drinking water left that was a 'perk' of booking a pricy suite but now, these last couple of bottles have become a matter of rationing. They should rename this place... 'Survivor Grandoom'. In conclusion, I spend weeks in search of the perfect vaca accommodations for my man and I, whenever we head outta town. Wish I'd have spent time doing something other than trying to find this place.

Beautiful hotel. Its located near water. The rooms have a balcony. If you are lucky that your room faces the sun you are for a treat. The sunsets are beautiful. My room was beautiful. We has suite. It was a nice size. It was big enough to be an apartment. It was mostly windows which I liked. The balcony was large . I was able to see the sunset from one side and the pool from the other. The hotel has 3 pools. One of the pools is an adult pool with a hot tub. That is nice. It was around 4 feet deep. The other pool had a water slide. It is a deeper pool. It had a shallow kid area too. It had a restaurant and bar. There is also music here. I didn't check out the 3rd pool. There was a sign that read something like the hotel will not be taking cash. It will only take credit or room charge. I am assuming it has to do because of the virus. The hotel serves breakfast. It was $15 per person. Cereal, eggs, sausages, pancakes, muffins, biscuits, fruits, potatoes and coffee. The restaurant has small coffee shop. That makes really good coffee. They also have some breakfast things and sandwiches. They have gelato too. The gelato is good. I had a chocolate one. I liked it. The hotel guests have a complimentary trolley to take them to the beach. FYI bring tip money for the attendants. At the beach the hotel provides chairs for the guests. The umbrellas are $15 I think. I advice to get an umbrella. They also have towels . The beach attendants are really nice and helpful. There is a bar, restaurant and bathroom at the beach too. I had an great vacation. I liked the hotel.

Just perfect. Each and every employee strives to make every guest experience amazing. Personable, friendly staff combined with very beautiful and comfortable property. I found the Spa experience particularly refreshing. No need to leave the property because of the pentiful amenities . Daily guest emails seeking suggestions for improvements. Everyone here is focused on one goal, You!

This used to be my go to place. The gentleman working the beach hut were fun, accommodating, and a pleasure to deal with. You felt welcome and excited to spend some $ and enjoy the beach - like you were at the resort. The woman running the beach access is short, pretends to be polite (but she's actually rude). For the amount I'm paying in rentals ($100 public beach) I would have expected the courtesy of a towel as in the past. Instead this resort - which is empty btw -is not accommodating despite making $ they make on a public beach. And to top it off - they are kicking people's off their side of the beach. I won't be back until they can figure out how to get to the way they were prior to what we happened here in the last year. Go somewhere else.