PippaM138
Google
Having emailed twice, in English and Italian, to warn of our late arrival and ask about an airport shuttle, we arrived by taxi at the hotel around 10.30pm on a Saturday night. There’d been no response to our emails. The front doors were locked. We repeatedly pressed the bell and rang the hotel phone. No response. After about 45 stressful minutes in the street we gave up and were trying to find another hotel by phone when some existing guests arrived and let us in. Weirdly, our key had been left upstairs at reception, which was unstaffed. If those other guests hadn’t turned up, we would have had to find another hotel very late on a Saturday night. I see that this hotel is rated highly, but I’d never stay here again. Very unprofessional and thoughtless. ||The room was pleasant.