NARUTIS Hotel

Our stay at this hotel was simply unforgettable! The hotel itself is beautiful, but what truly made the experience exceptional was the incredible service from the staff. I have to give a special mention to Eva, who went above and beyond to make our vacation perfect. From the moment we arrived, she assisted us with anything we needed, always with a smile and without hesitation. When I wanted to change rooms, she took care of everything quickly and efficiently. Her kindness, patience, and professionalism truly made our stay feel special. I also want to thank the hotel’s handyman — such a friendly and helpful person! Whether it was assisting with luggage, delivering items to the room, solving small issues, or simply sharing a pleasant conversation, he was always ready to help with a smile. The rest of the staff, from housekeeping to the front desk, were just as wonderful. Everyone was professional, welcoming, and always smiling — it made us feel right at home. We will definitely be coming back to this hotel, and I highly recommend it to anyone looking for not only comfort, but outstanding service that makes you feel truly cared for. (We were many, 12 people)

We spent 3 nights at Narutis mid June 3025.|We booked a Superior Room through SLH.|The property location is absolutely excellent to explore the city on foot and enjoy its atmosphere day and night!|The two buildings where the hotel is hosted, were meticulously restored and connected via a number of hallways and stairs, while le lobby is hosted in the now covered courtyard. |Our room was large and nice, with a lovely view over Plies Street. The decor and furnishings are rather classical and quite well maintained, in line with the property style. The marble bathroom was smallish and could do with a little update especially the shower head and the fixtures. |We also could find the amenities - coffee machine, kettle, bathrobes, slippers- you would expect for this hotel category, but a bit sparse bathroom amenities. |Bedding was super comfortable and cleanliness good. |Breakfast is plentiful and of high quality and is served in the charming old cellars. |The cellar also hosts the small spa.|The property is lovely but some aspects don't make it for a real 5* experience. |Some service letdowns are not acceptable: one day our room was serviced but our bed was not made!, there is no turndown service, no recognition of SLH membership, none asked about pur stay at check-out, receptionists are professional but not really friendly or welcoming. Plus some equipment in the spa are not working or are in need of maintenance or upgrade. |In all a nice property in a great location, but do not expect a true 5* experience. |Vilnius is definitely worth a visit!

Charming, comfortable hotel, full of character (if a tad chintzy, at times) in a wonderful location, right in the middle of the old town. There are plenty of sights, museums, restaurants, etc, within easy walking distance. And the staff are extremely helpful. We had a fantastic room on the 4th floor, overlooking the castle and the Three Crosses, with a sitting room on the lower level and the bedroom on an upper level, ascended by an open wooden staircase. Breakfast is varied, plentiful, and of high quality, let down only by the coffee. There's a separate restaurant on site, but it has a rather limited menu, and it's expensive. The spa is small, but has all the amenities you would expect. Excellent standards of cleanliness throughout. This hotel makes a perfect base for exploring Vilnius and comes highly recommended.

Styled for two nights. The hotel is in the old town in a walking distance to many attractions. The check in and checkout process was smooth. The staff were friendly and the room was clean. The hotel is a historical building with classic style rooms. I enjoyed my stay and I would stay there again whenever I visit Vilnius.

This little hotel is in the cobbled streets of the old town of Vilnius. Breakfast is in the rather lovely Gothic style cellars. I had a brief one night stay here in May 2025 in room 211 while I was speaking at a conference. The room was clean with a small but nicely appointed bathroom. ||The room was pleasant, with a comfortable bed and a good shower. I measured the WiFi at 11 Mbps upload and the same download speed. This is hardly racy (the Vilnius airport free WiFi was an limpressive 175 Mbps download and 165 Mbps upload) but was sufficient for most normal internet usage. My only comment on the room is that there were just two available power sockets, both tucked away at skirting board level behind heavy desks. In this day and age travellers really need a few electrical sockets for charging devices, ideally at waist height, within easy reach without having to move heavy furniture to access them. The staff that I encountered were friendly. This was a pleasant hotel, and very well located for tourism.

Beautiful hotel with comfortable beds, amazing breakfast, good service and great location. Super clean, attentive staff, charming building with beautiful art and flowers. I would definitely come back!

The best experience, 5 stars all around Ilena was very helpful, and attentive, the breakfast was lavish and in a cave. By far the best place in Lithuania !

If I could give this hotel six stars, I would. Fantastic service, location and room. We booked the standard room and it blew us away. Front desk and bar service were fantastic. Highly recommend.