Ken S.
Google
++++ In response to the companies response: Your reply is part of the challenge and clearly a sign of the culture created within your organization. You are making accusations about my behavior that are untrue. I am not bashing anyone, nor did I attempt to pressure anyone, we simply finished our drink and left. It's unfortunate you are not service oriented and don't want to create raving fans, rather responding in defense with no desire to resolve a potential issue. Sometimes we have to "own" a situation and attempt to learn and grow from it. You take my review as an attack rather than an attempt to turn an experience around and create something better. My experience is my own and it's evident that it truly doesn't matter to you or the company. Best of luck to you all. ++++
Super disappointed. Stopped in as a precursor to our larger group coming in Nashville. Super cool vibe, ordered a flight and let them choose suggestions based upon my pallet. Selections were good but I wanted to try one of their "barrel your own" selections. Found one that was amazing and wanted to grab a couple of bottle plus a couple of other selections. They have a promo with $10 off a bottle if you had it in a flight. I didn't have one of the specific pours for one of the bottles I wanted so I asked if I could still get the $10 off my bottles. Who I assume is one of the managers said no. I respect that but his comments turned me off so much that I chose to buy nothing but the flight.
I get it, we all need to stay in business but when you tell me you can't take $10 off a $500 purchase due to the "cameras watching us" and you're afraid of losing your job if you don't "follow the rules", frankly I don't support that. Either empower your employees to make good decisions or find different people. Not often am I so turned off but the whiskey culture is about fellowship and sharing. I can afford the $10, just tell me no but don't give me the excuses. Won't be back and won't be bringing our larger group, will take it somewhere that appreciates the people that support them.