sunset1177
Google
The Navona Essence Hotel could not be in a better location. A very short walk to Campo de Fiori, most major tourist sights are a 20 minute walk from this hotel. A quiet hotel with an elevator, all was well with our stay until the day before our departure. My partner woke up with a row of perhaps 9 tiny bug bites on his left arm. We, unfortunately, left the window slightly open the previous night and we thought some flying insect had entered and repeatedly bit my partners arm. The next morning my partners arm was in bad shape. The tiny bites were now much larger, very itchy, and uncomfortable. We flew home, arriving too late to visit a clinic. My partners arm was not better, still itchy, uncomfortable and oozing slightly. A trip to Emergency confirmed my partner had been bitten by a bed bug. We were shocked, but research indicated bed bug infestation is quite common in all hotel classes, on airplanes and other modes of transportation. I emailed the hotel. giving them our room number and the unfortunate news that their hotel had a bed bug infestation. I heard nothing from the hotel, so I wrote a longer, more detailed email, asking for a reply. I was not asking for any discount or refund, my purpose was to make sure they addressed this serious health concern. After a total of 3 emails. I gave up and decided to post a review. I have no idea if the hotel has addressed their bed bug issue. I suspect that they have not. I would advise staying in a different hotel in Rome, as dealing with your clothing packed in suitcases is labor intensive, and bed bug bites can be quite uncomfortable and unsightly.