Navona Studios Guesthouse

This place is clean and nice, but our room was tiny! Its location is conveniently located to many restaurants and shops, which was great. Keep in mind that you’ll have to lug your suitcases up several steps and use a key (not a keycard) to get onto your floor and then again to get into your room. Nice common areas with seating if you’re traveling with a small group.

⭐ 1/5 – Extremely disappointing and unprofessional experience I booked this place on January 19, looking forward to my stay, but my reservation was canceled today at 2:03 PM — just three minutes after my check-in time at 2:00 PM. I arrived ready to check in, and suddenly I had nowhere to go. The host gave no clear explanation or help, leaving me completely stranded and stressed. This was extremely unprofessional and ruined my plans for the day. I would never recommend this place to anyone.

DON'T BOOK THIS HOTEL! On our flight to Puerto Rico and they send an email with check-in info, then another with wifi info. Two hours later they send an email and cancelled our reservation we made through booking.com. Their reason - they overbooked. They should have known that prior to the day we were to arrive. Horrific customer service. Don't take a chance on this location!

Worst host ever. I received a message about the wifi password at 10 am this morning 11/7 and then they cancel my reservation just minutes before my check in at 2pm. Carlos is very irresponsible with people's time and does not value his customers. There was no apology, no explanation, nothing. We just arrived in San Juan and had nowhere to stay, just like that. Good luck I guess. Horrible service. Horrible communication. No regard. 0 stars if I could rate it that. 0/10 DO NOT RECCOMEND. Please beware and take your business sowhere else. The reservation was made under Francisco's name (in case they try to say they didnt have a reservation under my name).

I actually love this place! We payed little to nothing for a room and it was a good size. The room had a bathroom and bed for only 80 bucks, and the service was very sweet and helped us out a lot!! Huge shout out, and a great location right in the middle of the city.

We made the booking through booking.com only for 1 night. Everything went smoothly & the room was better than in the pictures, basic, but cute. It has a good location to explore old San Juan .

Updating my initial review to respond to the hotels comments: There was no email at 1am. There was nothing happening at 1am. I also never received this magical email that was apparently responded to. I’d love to know what I wrote? I was already checked in at another hotel (thankfully) at that time. I called the number listed on the wall outside at 9pm, no answer. I texted the Expedia chat with my issues, no answer. And even if it WAS 1am (which it wasn’t) who cares? You’re ok with leaving your paying guests out in the cold with no where to go? Stop making up fake excuses and just admit that you’re in the wrong here. This wasn’t right and I hope it never happens to anyone else. Left a review on Expedia and the hotel came back with a pathetic response. Since I can’t reply to it there, I’m replying to it here. Essentially, I broke the room key (my fault completely and happy to own up to that) however NO ONE answers the phone past 6pm. I was stuck in a foreign city, alone, with no where to stay and no one to contact for help. It’s unacceptable that there is no one to handle emergency calls after a certain time. Forget about getting a refund for the room. Hotel is now trying to gaslight me saying the incident happened at 1am. It absolutely did not. By 1am I was already (thankfully) asleep at another hotel thanks to the kindness of strangers. The incident happened at 9 pm. Feel free to check your security cameras again. Don’t stay here.

Very nice hotel and staff. Great value for money. The shower could have been warmer with stronger pressure and the patio door didn’t properly lock, leading it to open a few times during the night. That said, I enjoyed the property and would stay again.