Navona Studios Guesthouse

I actually love this place! We payed little to nothing for a room and it was a good size. The room had a bathroom and bed for only 80 bucks, and the service was very sweet and helped us out a lot!! Huge shout out, and a great location right in the middle of the city.

We made the booking through booking.com only for 1 night. Everything went smoothly & the room was better than in the pictures, basic, but cute. It has a good location to explore old San Juan .

Do not recommend! They gave us the wrong code to the lockbox leaving us standing on the street at 10pm while they didn’t respond to any calls or messages until 5am! Hotels.com had to get us a hotel at the last minute in a different area. 5 stars for hotels.com. Zero for Navano Studios, would not recommend **updated with response to owner. We did follow directions. The code sent on 4/11/25 was different than the one sent at 5am 4/12/25 - after we had to get another hotel. If you go back through other reviews this is an issue repeatedly. The owner likes to gaslight people apparently - no accountability and no communication.

Updating my initial review to respond to the hotels comments: There was no email at 1am. There was nothing happening at 1am. I also never received this magical email that was apparently responded to. I’d love to know what I wrote? I was already checked in at another hotel (thankfully) at that time. I called the number listed on the wall outside at 9pm, no answer. I texted the Expedia chat with my issues, no answer. And even if it WAS 1am (which it wasn’t) who cares? You’re ok with leaving your paying guests out in the cold with no where to go? Stop making up fake excuses and just admit that you’re in the wrong here. This wasn’t right and I hope it never happens to anyone else. Left a review on Expedia and the hotel came back with a pathetic response. Since I can’t reply to it there, I’m replying to it here. Essentially, I broke the room key (my fault completely and happy to own up to that) however NO ONE answers the phone past 6pm. I was stuck in a foreign city, alone, with no where to stay and no one to contact for help. It’s unacceptable that there is no one to handle emergency calls after a certain time. Forget about getting a refund for the room. Hotel is now trying to gaslight me saying the incident happened at 1am. It absolutely did not. By 1am I was already (thankfully) asleep at another hotel thanks to the kindness of strangers. The incident happened at 9 pm. Feel free to check your security cameras again. Don’t stay here.

Do not recommend!!! They gave us the wrong code to the lockbox leaving us standing on the street at 10pm while they didn’t respond to any calls or messages. Hotels.com had to get us a hotel at the last minute in a different area. 5 stars for hotels.com. Zero for navano studios, would not recommend

We were on the 2nd floor with a balcony facing the street. We had sleepless nights the entire time because of the noise from cars' blaring horns, loud music from the bar below and people talking from the street below. The balcony door wouldn't close completely, and it might have helped to keep the noise down if it would close & properly sealed. We can't recommend this place because of the noise. There's no one to complain to, besides what can they do?

The location was incredible, centrally located in old San Juan with restaurants, boutiques, and convenience store literally right outside. The room, common area, and rooftop were super cute and offered great views of the neighborhood. We saw prior reviews that there was no hair dryer and that the shower didn't heat up, but they have made several improvements including a hot water heater and a hair dryer! BRING EARBUDS because the street was very noisy at night. Seemed like there were garbage trucks and construction vehicles constantly passing by, but earbuds did the trick. Seemed very safe and secure. If you're having trouble checking in, go into the jewelry store named Navona and they will give you your key; it's right next door.

They won’t answer the phone after 6pm so good luck if you can’t get into your room. You’ll have to find another place to stay and they won’t refund you either. I’m leaving this same review in every travel site I see them on because it’s beyond unacceptable that there is NO ONE to contact after hours. Seriously go anywhere else in the city. El Colonial is wonderful and helped me with a room after I came to them distressed.