Scott W.
Yelp
I subscribed to the NBC Sports Gold streaming package online last year. I ordered their cycling package so I could watch the Tour of Amgen, the Giro and obviously, le Tour de France.
Their inadequacies were atrocious. The audio would cut in and out at every stage of every race. The video would pixelate making each stage completely unwatchable. On the rare occasions when the audio was fine, the video streamed in standard definition. Before anyone starts getting some exercise by jumping to a lot of conclusions, our cable provider with our home network achieves DL speeds in excess of 72mbs. I also stream Netflix in 4K as well as Hulu and Sling with no issues whatsoever.
I emailed NBC Sports customer service after each stage to let them know about the horrendous service. "We are working diligently to fix the problem...". They never fixed it. I asked for a refund numerous times and it was refused. I sent letters to the Better Business Bureau and also sent letters to NBC Headquarters. All of my correspondence was ignored. Fast forward to June 15, 2018 and these jokers are reaching out to me to re-subscribe.
I guess they don't have any problems communicating when they want more money. Unbelievable. BUYER BEWARE!!!!! If you're a cyclist like I am or a fan of the Grand Tours, stream them elsewhere *except* for NBC Sports.