Neiman Marcus

November 2025 I enjoy walking into Neiman Marcus feeling like a man of wealth where the store has always maintained a luxury status and keeps the place very clean. Sometimes during the year I find something special but love coming here for the holidays where load up on gifts. Their holiday items are top notch and high quality. You do see many items return every year but the chocolate chip cookies are the bomb. The service here is excellent and eve though many are afraid to enter the store you can still find some affordable deals. One complaint when it opened was that it felt too small and no café, but seems to work well.

I recently purchased a fragrance here and had a genuinely pleasant experience. The sales associates Angelica and Francesca were professional, kind, and refreshingly non-pushy. They gave me space to explore while still being attentive and helpful when I had questions. Their warm attitude and thoughtful approach made the whole process enjoyable and comfortable. It’s rare to find such a balanced and customer-focused team. I truly appreciated their service and will definitely return in the future.

As many of you may have heard, Neiman Marcus’ parent company has been preparing for difficult times ahead. Unfortunately, my recent experience with Neiman Marcus at The Domain in Austin reflects a concerning decline in standards. I purchased a Chopard watch that was accompanied by a compromised certificate of authenticity. The documentation indicates a prior date of sale, suggesting the watch had been sold previously. Rather than providing original, accurate documentation, it appears a certificate from another watch was reused and altered. This is a significant issue. For a high-end luxury timepiece, documentation, provenance, and chain of custody matter—particularly for insurance, servicing, resale, and brand verification. Mismatched or altered paperwork undermines the integrity, provenance, and long-term value of the purchase and creates unnecessary risk for the buyer. I requested a reasonable resolution given the circumstances. To date, Neiman Marcus Domain has been unhelpful, and I have been attempting to resolve this matter since December 3rd. The process has been exhausting and deeply disappointing. My caution to others is simple and sincere: if you are purchasing a high-end watch, buyer beware. Consider buying directly from the brand or an authorized boutique where provenance, documentation, and authenticity are beyond question. I am stunned by this situation for such a high value watch. In fact, Neiman’s should be ashamed as this incident wreaks of a purposeful intent to deceive me as a customer. Hmmm! Some may even consider this consumer fraud. The certificate they gave me didn’t match and serial number for any watch that was in their store and they did not willingly admit it to me! As I write this, I am still navigating this situation. Customer service simply sends me back to the store or incorrect telephone numbers. What should have been a celebratory luxury purchase has instead become a months-long ordeal. This is NOT the Neiman Marcus of the past. Look at the serial number on the paperwork and then look at the serial number of the watch. I went in to find out what happened and another salesperson showed me that the certificate that matched my watch had been compromised. Meaning that certificate had a previous sale date on it and Neiman Marcus staff at the Domain did not share that this watch had been sold.

I have shopped at many NM across the country and this is by far the best. Hannah M is my personal shopper. She has the most amazing taste. Spends tons of time finding the missing pieces that I need. A simple call to her turns into day where you are treated like royalty. My dressing room is prepped with amazing pieces, tasty treats are waiting and my spa appointment is booked. She goes above and beyond. When I had to buy Christmas gifts for a new member of my team who was much younger I turned to Hannah. She picked amazing items that were a big hit.

I just wanted to shout out the amazing sales representative working the fragrances floor, I believe her name was Isla (I hope I got this correct)! As a fragrance enthusiast, I enjoy going into Neiman Marcus and experience their vast array of fragrance houses. My experience in NJ usually is frustrating as most of the sales representatives I’ve encountered in NJ are always pushy, and hovering over you the entire time you are there. Isla; however, took her job to the next level as far as allowing me to follow her on a journey across different perfume houses and sampling a variety of popular scents and some which I’ve never even heard of. I even had to apologize at times if she felt I was asking too many questions regarding notes, silage or longevity questions. She was never annoyed, always energetic and eager to share her knowledge. Thank you Isla! You were the best! A++++

I booked a personal shopping appointment here and the experience was extremely frustrating from start to finish. To begin with, making the appointment was unnecessarily difficult. The online phone number was ineffective. I called multiple different numbers, was redirected several times, and no one ever followed through on booking the appointment. I ultimately had to go into the physical store to schedule it in person for the following week. During booking, the stylist repeatedly got my name wrong and I had to correct her multiple times. To prep for the appointment, I shared a mood board for the event, details about the attire my family would be wearing, and my sizing. Every single one of the dresses pulled were significantly too large, including sizes well beyond what I communicated (some 5 whole sizes bigger), and majority if not all selections were completely inappropriate for the event and season. But what really did it in for me was the lack of presence. After initially being brought to the fitting room, the personal shopper disappeared and did not return. I expected her to stay for at least a few minutes so I could request a pair of heels to try on and get her initial feedback, so I stepped out to find assistance with a dress on (barefoot and without my phone) and accidentally locked myself out of the fitting room. I was left waiting outside for over 15 minutes, running around asking multiple staff members for help, before someone finally let me back in. The stylist called me on the phone a little while later to say she was preoccupied with another customer, but never showed up. Since every single dress was too large, I was not going to wait forever, and none of the options were my style, I left. This was meant to be a curated, supportive experience, and instead it was disorganized and inconsiderate.

Great selection, and the best personal shopper is, Hannah Mellow she gives the best recommendations and is able to help with everything I need. I love getting her to help me every time I go, she is the best! Hannah makes the experience of shopping here exceptional!

I love shopping for Dior cosmetics and skincare with Melina. She is a kind and thoughtful professional who genuinely cares for her clients, always eager to share product details and inform us about upcoming beauty events. Additionally, Michelle Fylling who’s the esthetician is also awesome, very knowledgeable and skillful to show effects of the trial products on skin. Lastly, my Chanel fashion shopping with Meredith has been a delight. She meticulously sorts through earrings to find the perfect gun-metal pair to match my necklace, and her packaging is stunning, adding a touch of joy to the purchase. Overall, the sales associates at this store are incredibly approachable and friendly, making every visit a pleasure. I’m happy to continue supporting them!

I LOVE Neiman Marcus! No other high end department store chain compares! Now while the Austin Neiman Marcus store may be probably the smallest Neiman Marcus I've even seen, it's the friendliest (and least snotty) Neiman Marcus store I've worked with. Everyone is always very friendly when I come here. I finally was able to purchase my dream classic Balmain blazer but it was a little big in the shoulder areas and the sleeves were slightly long for my petite frame. Because this was a Balmain blazer and I didn't want to just take it to any tailor, I decided to use the Neiman Marcus tailoring service. Svetlana was my tailor and the blazer ended up being tailored beautifully. What's more is that she also included the pieces of fabric that were cut off in a little bag for me. I really liked that because it demonstrates transparency. My blazer was also steamed too and it came out looking and fitting beautifully! I also come here quite frequently to pick up orders and the SA's at the pick up counter are also very courteous. One of them (I can't remember his name) always even addresses me by "Ms. Christine".

I am a recent transplant from Northern California, and this was my first experience at this Neiman Marcus store in Austin, particularly with a buy online pick up in store experience. Unfortunately, my experience was nothing short of disappointing. While I understood that delays happen, the real frustration began when I called to inquire about the status of my order. The first associate I spoke with falsely claimed that the item hadn't yet arrived, despite the UPS tracking indicating it had been delivered two days prior. When I followed up the next day, I was hung up on twice, and after several attempts, I finally managed to locate my order through a more diligent associate. When I arrived for curbside pickup, there were no clear signs or designated placards, forcing me to enter the store. Once inside, an associate directed me to call the store phone number to retrieve my order, rather than offering any assistance himself. To make matters worse, the gift-wrapped box I received was dusty and dirty--completely unacceptable. In today's retail landscape, online pickup in-store is a basic and expected service, one that virtually every other retailer has mastered. It is astounding how inefficient and untrained the staff at this location were. More troubling still, the associates seemed indifferent to my frustration, with no sense of urgency or accountability for the numerous issues I encountered. As someone who has worked at Neiman Marcus corporate, I am fully aware of the level of service the brand aspires to--and this experience was far below those standards. What should have been a straightforward online pickup turned into a time-consuming and unnecessarily frustrating ordeal. This is simply unacceptable for a brand that prides itself on offering a premium, luxury experience. Regrettably, I will not be returning.

I am definitely a Neiman Marcus girl! I love their cosmetic area, shoes, designer brands, and their fitting rooms. My husband and I were shopping for new outfits for him. They were super accommodating and nice! I love going here! There are quite a few sales going on during the holiday season. The value is definitely there! Their prices vary depending on the brand you're looking for. The deals were great with cosmetics and men's wear. My favorite store at the Domain! Upstairs has more of their women's wear and household goods.

I just wandered in for a bra fitting, I cannot more highly praise Yolanda, I asked her where to get a fitting, she was in fine apparel, and she came over to help because she had experience in it. I was last fitted at Skims in a C a month ago, I knew that was nowhere close to right. I usually wear a 36DDD. Yolanda fitted me to a 34G and I could tell she really knew exactly what she was talking about. She was so patient, gave me so much education, and suggested different styles and brands for different looks. Everything she pulled was so comfortable and looked great. I would highly recommend anyone needing a new bra to go and see Yolanda, I know it's not her department but she really knows what she's doing! Also she's just so kind and patient, I'd recommend finding her for your clothing as well!

Jan really came through to help me get a last minute formal dress after Nordstrom screwed up shipping for an event I was headed to. I was also incredibly amazed that as a plus sized (14, L/XL girlie), they had multiple options of things for me to try on in store, unlike Nordstrom. Thank you Jan!

I went to pick up this purse for a gift and Mina Hinahon helped me with my online order. She was super professional and nice and made my experience delightful! I recommend this location and Mina!

I just had a wonderful experience picking out a new cologne for the Fall. Rina Roy was the Beauty Ambassador that was so helpful at helping me decide! I had noted to her that I get overwhelmed at the MANY fantastic colognes/parfums NM's offers. She and I hit it off as she was so open, listened to my preferences, took her time, charismatic, & accommodating. We opened up personal conversation and she noted to me she's been in the fragrance biz for 30 years! Definitely an expert and one to assist! Rina gave me her biz card so I will be leaning on her again soon for my needs. Thanks Rina and NM Team!

I came in last weekend for the umpteenth time to buy an Eau De Parfum. When I got to the counter I normally frequent, to my surprise my normal Eau De Parfum gal left! However, the new guy gladly helped my friend and I buy some new scents. I was pleased with his knowledge, professionalism, enthusiasm and passion for what he was doing. At the end of the purchase, he advised my friend and I that it was his first week at the counter. We were both in shock because of the high caliber service he provided. Bravo!

This review is specifically for the fragrance area of Neiman Marcus. Are you a fragrance fanatic , cologne connoisseur or scent gent like I am? Do you simply want the best fragrances to add to your collection or are just starting off and don't know where to shop? You can find all the newest niche and most well known fragrances at Neiman Marcus and get amazing customer service with my personal recommendation and long time employee Jeannine . Find her in the Creed area and she can help you with anything you need when it comes to the best and most sought after fragrances from around the world. I just picked up Parfum de Marly Percival after years of Creed Aventus I needed a new scent. It started when I was tired of walking into Dillards or Macy's and getting ignored or mentioning a fragrance I saw a week earlier but could not find anymore only too be told I must be crazy just because the current employee hasn't seen it therefore it must have never existed . Dillards and Macys fragrance employees aren't very knowledgeable and will tell you anything even if it's a load of BS just to get you to buy something . Yes they sound convincing when talking about the difference between eau de toilette and Parfum while handing you a coffee bean filled cup claiming the human nose can only smell five scents before going nose blind and needing a reset . Funny enough Neiman Marcus has designer and niche fragrances galore and not one coffee bean cup in sight. I started collecting fragrances as a teenager and have been sorting out what my signature scent is . The older I get the fragrances I hated have become some of my favorites. Jeannine at Neiman Marcus has been there since the first day I walked in and decided I was going to try my first Creed fragrance which was Aventus. I can't tell you how much better the experience is when buying a fragrance at Neiman Marcus compared to those other places I mentioned. The employees all greet you they offer you endless samples to take home and are more than knowledgeable about what your looking for . There are scents that are for year round use and there are some that are better in specific seasons I was explained . For example as far as mens fragrances go in spring you want semi sweet floral soapy and citrus but not heavy , in summer you want soapy aquatic musky and citrus scents , in fall you want woodsy semi sweet Smokey notes and in winter you want full on powdery sweet amber smoky and tobacco notes . Also there are office appropriate fragrances and day time and nite time scents as well. Weather plays a huge roll. In hot weather sweet fragrances are overwhelming and heavy cold weather tends to cut through the sweetness and compliment the sweeter scents . In cold wether citrus scents tend to be too sharp where as in hot weather citrus and aquatic scents tend to keep you feeling fresh and alert especially when your already sweating and muggy . Keeping all this in mind these are all recommendations not some unbreakable rule. Body chemistry has a lot to do with how well you wear something. Before going to talk to Jeannine I really didn't know much about these things and just wore whatever at any given time . There is also a thing called projection which is how far you can smell a fragrance on someone's skin as well as scent trail which is what you smell after someone walks away and how long after they walk away at that. Most high end Fragrances have layers too them and you must never rub them into your skin rather just let them naturally dry, depending on how long they last you will notice different smells throughout the day. A fragrance might start off harsh and abrasive in the first few minutes and then over an hour turn into a very smooth seductive scent so give them a chance before hating on something. I now consider all these things before purchasing something new and I don't recommend blind buying any fragrance if it's something you can avoid . Always try it on and see how you like it after a day of wearing. My highest recommendations at Neiman Marcus are Creed Aventus and Parfum de Marly Layton at number 1 for a tie , Parfum de Marly Percival and Creed Greed Irish Tweed at number 2 for a tie , third place would be something not as expensive but packs a punch with two or three sprays which is updated more sophisticated and great for this fall and winter ,Dior Sauvage ELIXIR not the regular Sauvage which is still a designer fragrance and amazing . All the above have strong notes when applying but dry down to long lasting amazing fragrances. Honorable mention: Aqua di Gio Parfumo black bottle , Channel Bleu Parfum , John Paul Gaultier Ultra Male... all of which are less expressive sold at Neiman Marcus and are long lasting compliment beast of fragrances . Hit up Jeannine in the Creed section for help and don't be afraid to try before you buy and ask for samples . They are very nice and helpful staff .

I love the friendly people. The Domain is my to go place when I am in Austin, Tx. Shout out to Etita Richards. She was really patient when I bought my first chanel bag. She always email me to give an update on what is going on in their store.

Terrible customer service. Received a gift of perfume for Valentine's Day and tried it and just did not work well for me. Tried to exchange and they said no they do not do that. It was really poor customer, service, and attitude by one of the staff in the fragrance department. Will not be shopping here again.

Neiman Marcus has the worst repair policy. I bought a pair of Lola Cruz shoes for $255 seven years ago. Since then, I have only worn the shoes three times a year when I attend weddings. Arlene acknowledged that the shoes were lightly worn, in good condition and I even had the receipt. The right sole fell off and needs to be glued. They have a repair center that will take up to two months, but I am responsible for the labor cost to repair the shoes. I'm happy to pay this time since customer service didn't tell me over the phone this morning before I drove over. Every time I go to Neiman Marcus, there's never a sales associate in the undergarments department. I will be going back to Nordstrom for future purchases as they have a free repair policy for lightly worn items.

This Neiman Marcus location offers the best selection of clothing and perfumes of any location I've previously visited. I visited other stores that did not have items star, but I have not encountered this issue at this location. Staff are super helpful and go out of their way to help find what you're looking for and also even provide recommendations. They really seem to go above and beyond. I, myself, I have worked in retail previously and really appreciate this level of service and attention to detail. The only issue I had with this location was parking. I had to wait in line for over 30 minutes to find a parking spot, and this wasn't even during what I would consider to be a particularly busy time of day. The pricing is what you would expect from an upscale shop of this nature. There may be a slight added expense for the improved level of service versus some of their lower scale competitors, but again that's to be expected. Overall very satisfied with my experience.

Had the most horrific and unprofessional experience at this location. A kind employee placed me in a fitting room and a knock on the door stated this room was already scheduled for a fitting for another customer. I therefore informed the employee that I was placed in this room by an employee. I therefore decided too leave the fitting room before completing my fittings. I informed the employee that placed me in this fitting room of this episode and she kindly apologized. Please employees communicate with each other on the placing of customers in fitting rooms. This was a stressful situation.

I came in to purchase a nearly $500 perfume. Baccarat to be exact. Got there on a Thursday and the clerk advised that I wait until Saturday to purchase because they were having a special that when or purchase you get 2 free bags. So I came back Saturday to be told, oh no, that's not until Tuesday you'll have to come back. Already annoyed. Then we come back the following Saturday and stand there and wait for 25 minutes because they couldn't find my pre-order. Mind you they charged my card over a week before. Ridiculous service for a high dollar purchase. Unacceptable!

Walked in on a random Tuesday to get refills for my globetrotter, I was dressed down in sweats and a ponytail and was completely ignored for a solid like 5 minutes in the perfume department. I had to physically flag down a lady and ask her for the items I needed, once she realized I knew what the heck I was asking for her demeanor changed and she all of a sudden was being very attentive and polite. It made for such an awkward exchange as she tried to save the sale. I will just order online from now on. The two stars are for the products not the service.

Only my favorite shopping Mecca in Dallas and Plano! I even went to the downtown location before Christmas and it was amazing! For haute couture, there's no better place to go shop and browse! Salespeople are always friendly and I'm usually in gym clothes! I am a huge fan of this department store!

If I could I would give 3 1/2 stars now. I've since changed my mind from the last customer experience. First the positive: My husband came back to get the bracelet size changed because Ruth was able to locate it. They brought in scotch which was greatly appreciated, so I felt good about purchasing my Chanel necklace that day. Great advice on simple earings to go with necklace, so I went to Benold's to purchase 9mm pearl earings to complete my attire. Last negative experience: Ruth was adamant that my husband's bracelet was the correct size the first time and than changed her tune when the large sized arrived. I came back to get an idea of the next chanel purse I would purchase if I happened to find another one to go with my new necklace since I felt my black and gold chain clashed. Ruth's response was she couldn't take the necklace back since I've worn it. First of all that's not what I came for so; it was insulting. I tried to over look it by asking to get look at YSL, but again I was brushed off. I decided than and there that I would never make a purchase from Ruth. I still love my necklace and purse. From now on I'll just buy my Chanel in Houston when I visit family.

Normally I tend to shop at those fancy french places like "Le Mart du Wal," but a while back someone suggested my closet needed cleaning out and restocking and that she knew just the person at N-M to help me do it and still stay on a budget. It was then that I was introduced to Mila, who normally works in women's wear, but also knew the menswear section like the back of her hand and was able to steer me to the sale items, markdowns, and clearance merchandise that put decent clothes in my closet for not much more than I'd have spent elsewhere. And what I have noticed is the degree to which buying cheap clothing is a false economy, since the stuff I've bought at N-M is better made and lasts longer. Mila has been very good at following up with me periodically as the seasons change (and the sales occur) to make sure I'm taking best advantage of what the store has to offer at any time. And that level of personal service has been invaluable. She's also known all the tricks of tailoring, which has meant as I've lost weight (and I've dropped about 70 pounds in the past 18 months), I've been able to keep much of the clothing I've bought along the way. Some of what she and the tailors have done has resulted in some of my clothes fitting better now after massive alteration than they did when I first put them on. Slowly a lot of my old clothes are going to Goodwill, and I'm pleased that thanks to having the help of someone like Mila who knows fashion, my closet is getting thinned to where it has much fewer items in it -- but they're all of higher quality and much easier to mix and match. And I'd rather have a few good things on hangars than a closet overstuffed with junk. But that's the value add of a higher level of customer "touch" that you get at a higher end store. And I've certainly seen that evaluated over the long haul, it's not much more difficult or expensive to be fashionable (and have a closet door that actually closes because there's not so much junk behind it).

Fantastic store! Me and my friend went here and spent hours in the store. We had a lovely sales associate (Jan, I think?) and tried on dozens of things we liked. We tried on a lot of expensive clothing but Jan trusted us with it and answered all the questions we had! My friend even ended up getting a beautiful dress she found (around $60. Quite a steal!) Of course this store is very expensive and we had a blast looking for and trying on the most expensive things we could find. The fitting rooms are incredible- they honestly look like hotel rooms. Absolutely will come back!

Shopping at NM Austin is everything a shopping experience should be. I typically purchase my fragrances here because they have the best selection in the city and the better, higher end products. I have never experienced the snobbish or snooty behaviors I often read about in these reviews. In fact, the sales associates are always friendly and helpful, but Janine in fragrances is a true gem. She's warm, approachable, friendly, and incredibly knowledgeable. She always makes me feel welcome and appreciated. I've never regretted my purchases here. Highly recommended.

I just had a bad experience. The store website clearly states that they will alter items purchased elsewhere - of course for a fee. I have a special dress for a special occasion that needs to be shortened so I made an appointment online. I explained online that I purchased it elsewhere, described it, and explained what needed to be done. I drive 60 miles on my day off, show up, and I'm told that they won't alter my dress because I didn't buy it there. What? No one cared.

Awesome service in the shoe department of Chanel department ! I had an awesome experience . Great wine and shopping . They even provided an aura reading on the second floor. The Gucci store staff were amazing . They provided great recommendations for the products. I will return for future purchases .

Neiman marcus is my favorite store. They always have the newest fashions and they treat their customers like gold. I have several personal shoppers that always do their best to find me exactly what I need. Also, it's good to have their store card to receive the pints to make se towards future purchases. You also earn free gift cards for food and drinks that can be used at their restaurant. Love this place!

I've been in here multiple times since it's open browsing to see if there is anything worth buying. I will say that the numerous times I've come here to look prior to making an actually purchase wasn't the best experience I've had. The selection of items, are not for me, maybe it's because I don't ever have the need for $500 flip flops, or $150 T-Shirts. I do however have a weakness for purses so I tend to gravitate over there. Austin has a limited selection of designer purses or even stores that sell any except for Neiman's and LV outside. The customer service here is kind of what you typically experience at other "high end" stores, they only seem to cater to you if you look like a person who is a have vs. a have nots. So I wouldn't expect too much help from these people. As for products, the products in the stores are different from the actual designer stores, Neiman's has their own selection of things that they will get. There is Chanel, Prada, and Gucci here, plus I think a small Tory Burch section, but the Domain already has a Tory store. I have had some up and down service at the Chanel boutique. This past time I got help from a nice guy named Nathan. I purchased a Chanel wallet that he had to call other stores and get shipped into the store for me. He was very helpful, he called when the wallet was found and then called again to tell me my order had arrived at the store. He was there when I came to pick up. He's extremely nice compared to the other people I've encountered at NM, he would help me with whatever item I was looking at and didn't judge me on what I was wearing or if I could afford it or not.

Chanel boutique specific review- SA was unprofessional and lacking in communication skills. We were not greeted upon entry to the boutique. There was one lady who I honestly thought was a customer trying on clothes (wearing workout clothes and a Valentino bag). Once she was done looking at herself in the mirror she asked if we needed help. I explained I was looking for a specific Chanel bag. She said she would help me find the bag I asked for since they didn't have any in store at this location. Didn't ask me specifics about the bag- the metal color, because it currently comes in both silver or gold, nor the leather type, caviar or lambskin, because again it comes in both options. I told her those then she acted surprised and noted them in her phone (along with my phone number). She said she'd get back with me the next day Sunday.... nothing. Monday comes and goes... nothing. I text her Tuesday to see if she could find it. She said she was still looking, then nothing back from her for 6 days. I was able to walk into Chanel in Dallas, which miraculously had this bag in stock and purchased it. Sounds like Tiffany didn't look very hard for this bag. Even if she did, she had very poor communication skills.

This is a great Neiman Marcus especially if you're looking for the brands you love without the brand name all over the items. I'm always greeted in every section, offered lemon water, and the service is so kind. This particular Neimans doesn't have a cafe which is a bummer. I always loved grabbing a cocktail with a girlfriend at their cafe when I lived in California. This might be a smaller location but the items are worthwhile. There's a reason why you're paying for quality, workmanship, and material. I might not find myself here as often but I still come when I'm needing some classic staples for my wardrobe.

Adrian Clark is phenomenal. The people make a company and as long as organizations recognize and appreciate their people they will continue to thrive. Adrian has helped me with all my needs in the store, from clothing to make up to skin care. Including putting finishing touches on gifts with personalized hand written notes to my recipients. I am so grateful for warm sales people, it's been over a year now and I will be doing my shopping with Adrian more and more in the years to come.

They have THE WORST shipping process. DO NOT order online from here. The people that help when you reach out literally do NOTHING to help. I was told I would receive my package on 3/17, nothing. They then told me Saturday the 19th, nothing. I call and speak with a supervisor again and they promise the currier said it will be there Wednesday (today) Still nothing. I can't even track my item. You would think such a reputable company would do better making sure your expensive items get to you on time but as long as they get their money that's all they care about. Order directly from the designer themselves. Same prices and they use way better curriers.

Setting the scene: It is 3:30PM on a Monday. I may be the only person in this store, along with my husband, and no one has moved to greet us or look at us. It seems painfully slow and everyone is on their phones. Went in to buy my third pair of the Gucci Princetown Slippers. They had a pretty rough selection (Gucci was furthest from the door and the table felt crammed with everything but the basics) but I decided I would try on the velvet slides with fur. Gentleman came over and said he would get me my size and got it quite promptly. However, he handed them to me and said "here you go young lady." Strike one. I'm not pushing 40 but I haven't been referred to as a young lady since I was 12... maybe 21. Let's not be condescending. I tried them on and was surprised to find that they didn't have a heel like the regular leather pair and pointed out to my husband. The associate was just staring at me so I slipped them off and told him that I couldn't do the ones with the fur because they don't have a heel. He looked at me and said, "okay", took them and walked away. Clearly he either 1. thought I couldnt afford them in the first place 2. really did not care. I told you the exact shoe I wanted, the issue I had with this shoe and what good sales person wouldn't make an alternate suggestion? Neiman's you need to do better on your training and or hiring. I wont spend my money here when no one wants to bother. Selling 101: Assume every person has a Black Amex.

The staff here are always so warm and inviting - no pretense whatsoever. I like shopping in Dallas, and, though the North Park Mall NM is my favorite, this store is still very nice - good selection of diverse inventory, knowledgeable staff. Wish they had a nice cafe like so many other NMs.

Exceptional customer service with designer clothing lines, shoes, bags, crystal, fine china and gifts all available with in-store gift wrapping. No cafe or salon at this small Austin location. Ladies upstairs clothing and crystal upstairs. Shoes downstairs.

Neiman Marcus - I'm just not seeing the customer service that your so well known for. Here is what happened to prompt this review. 1. My wife walked the perimeter of your store 2x before anyone asked if they could help her. This is our third visit and this wasn't too much of a surprise. We are very sad about Sax closing. Y'all really make them look good. 2. One of your service providers fussed at my 2 year old and now daddy is mad. Now for the narrative of events. My boy asked if he could play with the peddle car. I told him to ask the nice lady. She said you bet. A few minutes later an old grouchy lady probably returning from break spoke in harsh tones to my son. "You can't play with that, put it away" I explained that we had both asked permission and for my son to be brave enough to ask - that was a two year old accomplishment. Anyway she was a b-word, we put the car up and left. For those of you experienced with two year olds, you can imagine the disappointment. I won't be bringing my son back to shop at Neimans. Neither should you. Bottom line for me, it's your freaking store. Do what you like in regards to customer service but being an A$$ to my boy is a line that shouldn't be crossed no matter how grumpy you are returning from break.

Two Words: Nathan Idais. (The most attentive and helpful guy they've got.) Burberry ties. (Every man should have just one.) Plush Restrooms. (I can't swear to the Men's but Hubby likes it.) January Sale. (Huge deep discounts.) White butterflies. (I like staring at them while riding the escalator.) Favorite Makeup. (Finally found "the one". Matched perfectly by a wonderful make up artist.) Gorgeous Jewelry. (Much not affordable for me but there are sales.) Complimentary Coffee Drinks at Christmas. (I said two words but don't you agree you need to know this?) Lady Gaga. (Trying on shoes.)

It was my first time here because I needed to exchange my Louis Vuitton wallet for a Chanel one. Because I purchased the wallet at NM in the Houston Galleria, I wasn't sure if I could return it here due to this location not having an LV boutique. Prior to my arrival, I called the 1-800# for customer service and they assured me that it wouldn't be a problem. Well, come to find out.. it sort of was. I wasn't able to get immediate credit for an exchange, but the Operations Manager, Rich, was able to ship my wallet overnight back to where I originally bought it. Being at the 14-day point of return, he assured me that if I ever encountered a problem, to notify him and he would make sure I would receive credit. He stated that LV leases their boutique within Neiman Marcus and they do not share the same store policies. Good to know. After that matter was handled, I went to Chanel anyway to see what their selection was like. Immediately upon entering the boutique, Maggie greeted us as if we were family. She was the most sweetest and friendliest SA I've ever met. She was also extremely patient with my requests to view multiple items and provided uninterrupted one-on-one attention despite other clientele waiting their turn for assistance. Even though I couldn't find what I wanted, she was able to place my name on a waiting list for the highly sought-after Chanel classic quilted black lambskin Wallet on Chain with gold hardware... *squee!* I brought up some issues to Maggie that I've had with a recent purchase from NM/Chanel in the Houston Galleria. Even though it wasn't her fault, she was extremely apologetic and even personally introduced me to the General Manager, Chris, to address my concerns. Both had a very sincere understanding and compassion for my trouble and I felt extremely valued as a customer. This is why I will always remain loyal shopping at Neiman Marcus. Simply the best customer service!! + dog friendly - At the Customer Service desk, If you encounter a problem returning/exchanging Louis Vuitton merchandise (purchased from NM) to be sent back to your original boutique, INSIST that it can be done because I did it twice now. Ask to speak to Rich, the Operations Manager, to escalate the issue.

Things I have bought at a Neiman Marcus ... Oh right, I haven't. But I adore the level of customer service, the exquisite merchandising, the glittery make up counters, and the fact that they always let me browse without any pressure or sneers. In fact, someone usually tries to help me. Fun fact: my grandmother always counted Stanley Marcus as a family friend. He frequently bought pecans from our farm to give as corporate presents. And he'd usually send our family some interesting, gorgeous present, accompanied by the lush Holiday Catalog (which is a wonder of Texas oil extravagance -- indulge in browsing when you get the chance). Stanley was a classy guy, and I must say, his family stores might not be run by the family anymore -- but they sure are refined.

I had something to return today to the store. When I went to return it, I gave full disclosure on when it was purchased and they found the receipt. I wanted to make purchase in the store that exceeded the return price. The online manager was rude and not helpful. I almost left the store so upset. After I posted my review, and was about to leave... the local store manager came and turned the situation around. Fabulous local customer service and much appreciated. My husband probably would have preferred me NOT wanting to shop at Neiman's any more.... However, I am now a happy & satisfied customer who is about to purchase some new crystal glasses that he & I can cheers out of tonight!

Dropped into NM today on a hunt for the perfect dress or two. We were helped by the fabulous Brady in Dress Collections. We found a beautiful "Sue Wong Cocktail Dress" and Brady made sure we had the right size. She also supplied us with a cold drink to enjoy while shopping and trying dresses on. Even when it started to get busy she kept checking in with us. On the way out another NM sales associate assisted us in fragrances, I do not recall her name however, she was very helpful and attentive. The overall experience was great but I can not give this NM the full 5 stars. The selection is just too small. I realize they can order in for you but typically when you shop you want to purchase and leave with your item that day!

Mina made my experience to a Neiman Marcus extra special today. I was shopping for colognes, and her warm personality made me feel comfortable enough to experiment with different product lines. She was extremely knowledgeable and definitely knows the trade. I was overall impressed by my time with her today, and highly recommend that you request her help if you decide to purchase a fragrance from this store.

Every time I come here I feel like I'm not supposed to be here. I think that's just me though because the employees are very friendly regardless. I haven't wandered through most of this store but the shoe selection is to die for. I wish I could get one of everything. Someday I will own a pair of Louboutins. I am a Tory Burch fanatic so before they had a store here at the Domain I came here to look and try on so I knew what to expect when ordering online. I've also purchased a few gift cards for my boss here for special occasions. They box up the gift card and put it in a gift bag which makes for great presentation. One time my boss had to buy a purse for her boss's wife (at the expense of the boss) and so I came along. We went to the Chanel booth and wow I wish I had the money to buy everything in there. His lucky wife got the cutest black Chanel purse. Lucky duck. Someday...

I was so impressed with the service I received from Jeff in the shoe department. I went in to order my wedding shoes, only to find out they were "sold out" company wide. Additionally, the shoe wasn't going to be restocked until after my wedding. Jeff spent about an hour on the phone tracking down a stray pair in my size and had them shipped to me! I am so thankful for his hard work in finding my perfect wedding shoes. A few days later Jeff contacted me again to make sure the shoes arrived and that they fit! Talk about going above and beyond! I will definitely be shopping with him again.

Better then the crap store in San Antonio, this one maybe small in fact the smallest Neimans I've ever been to, but the customer service is what makes it bearable, they are friendly and easy to find help for what Bert you are looking for. I still firmly believe that the Dallas North Park Neimans is the best but this one is very good with service!

Worst store ever. If you check out and get an emailed receipt they will email you forever! No opt out. Almost daily. Never ends. I've asked to be removed no fewer than 50x. It's infuriating. Will never shop here again. Also they won't price match. Bought a dress and saw it on Saks online for a hundred dollars less the next day. NM refused any adjustment. Do yourself a favor and shop somewhere else.

The boutiques in Neimans do not look glamorous at all. The Chanel boutique is still carrying stock from a year ago and the area itself feels like it's 10 years old. There were even patent leather goods that were scuffed that I can't believe were still being offered for purchase. Yikes! The Gucci boutique had the sweetest SAs and even though the selection was small and didn't have all of the latest items, it was fun to browse and talk to the SAs. Very enjoyable! The shoe collection is basic with your standard selection of Chanel and Manolos. The clothing section, I didn't even bother with it. The selection is so small that I took one glance getting off the escalator and went back down. 4 stars because the SAs at Gucci are amazing! Even if the item isn't at the store, they can help get it in for you. Great smiles and service! In terms of Neiman Marcus overall, in comparison to other Neiman Marcus and high end department stores, this place would be more on the 2-3 star range. I wouldn't bother making a special trip to come here if you already have bigger/better stores near you.

I will start off by saying my sales person was really nice. His Manager needs to learn a bit about how to get repeat business. I bought my boyfriend a cologne for Christmas and it turned out to be the wrong sent. Went back to exchange it. Same cologne just different sent and the price went up 5 bucks. I know it's just 5 buck but it's the principle of the matter. The sales guy goes back to ask his manger to adjust it and the manager says no. It's 5 bucks and at a time when brick and mortar stores are in a all time slump. Bad business people. Leaves the costumer feel less then and that's never a good thing.

Where do I start! Well first never buy furniture online and secondly never buy it from Neiman Marcus. Neiman Marcus has a return policy that you can return furniture within 30 days if it's not to your satisfaction! However, I don't believe they really want you to return the furniture and they try to do anything they can for you not to return it! I received my bed that costs 2k. That same day I received it I called Neiman Marcus because I was displeased with my or purchase. So one of there reps got on the phone and started to give me the third degree about why I wanted to return it, then he started making suggestions on things Neiman Marcus could do Instead of a refund then he asked if they left boxes so that I could ship it back via FedEx??? He didn't ask if I wanted to return it for something else. After 10 minutes of his interrogation!!! I told him I had white glove treatment there was no boxes it was set up in my house and that they need to send someone to come and get it, then he put me in hold and hung up! This is supposed to be a high end store and I have received better customer service at Bob's Discount Furniture!!!!! So I called back and another rep said that he would submit my return request but couldn't provide a date, time, or amount that I have to pay to return the bed or confirmation email? All he could tell me that somebody would give a a call between 2-3 weeks to schedule me an appointment. Well I thought that he was making this up to get me off the phone???! So of course I called back the next day to confirm that a return request was made and when I was talking to the representative she said her system went down and to hold on of course I was disconnected and nobody called me back. So on the fourth call I immediately asked the representative to put a supervisor on the line he put me on hold.... Here we go again!!! The supervisor apologized for my"experience " but she verified that Jorge had submitted my return request but she did not have any other information to provide??? What kind of business is this? they promise you can return furniture, you call to try to return, and they make it difficult... I will follow up with an update as soon as I get a furniture pick up "scheduled" Neiman Marcus should be ashamed of themselves this is not how you conduct a upscale customer service experience!!!!

Just went to Chanel and bought a bag. I asked this guy to give me a brand new bag, bcoz what he showed me was the display bag. Lots of scratches. He said he will give me the brand new bag and just wait for 10 mins bcoz he will still bag it for me. So I pid 5600 round off, when I reach my room and checked my bag, there were a lot of scratches, and the hardware did not have a plastic. Looks like someone used the bag already. Returning it tomorrow. Ugh. And this sales guy, he is kinda in a hurry. Shhh just gonna buy it in LA. I wouldn't recommend this Chanel store in Neiman.

Sadly I can go longer recommend the Neiman Marcus at Domain. The last time I went in, it was for a coveted pair of Chanel flats. They didn't have my size but the very nice sales rep offered to have them mailed to me from the Dallas store. They arrived and had a dirt smudge on the grosgrain trim and were missing the Chanel dust bags (clearly someone's return). Ok, so under normal circumstances I wouldn't be so picky, but this was a pretty big investment purchase for me, and I wanted the full experience and that included non dirty shoes and two dust bags. I went into the Domain Neiman Marcus to complain and the guy who works in shoes was extremely rude to me. When I showed him the shoe with the dirty, he proceeded to pick it off with his fingernail and he said he'd give me a dust bag (actually sir, they come with two). He didn't seem to understand that if you're selling a luxury item, the customer service experience should go along with the purchase. If I wanted dirty flats, I would have bought them on eBay for a lot cheaper. His attitude turned me off Neiman Marcus completely. I'll continue to buy nice investment pieces but look to Net-a-Porter, Nordstrom or go directly to the brand stores for my purchases. I get that there are people in there who spend a lot more than I do, but perhaps Mr. Rude Shoe Salesperson needs to remember that that segment is a shrinking demographic and being rude to people like me who work hard and save for nice things might be in his best interest.

Neiman's in Austin is a true disappointment. It reminds me of the "little" Sears where I went to college. You know, big towns get the 'full-size' Sears with ALL of the departments - villages and intersections in the road get the 'little' Sears where you are supposed to order from the catalogue. Neiman-Marcus in Austin has that same "little Sears" vibe. I was hoping that it would have a large enough men's section so that I wouldn't have to drive to Houston or Dallas for a suit. But the Austin store's men's department is located in a corner ("oh yeah, over there on the way to the bathrooms") with a selection of stuff that ain't that good. Really, Last Call down south has a better selection of suits at times. Also, this location has no cafe or restaurant - one of those things that MAKES Neiman's a destination (yes, I love that lady-food they serve...). Last time I was there, they weren't even stocking Kiehl's. AND it was totally dead - as in I was the ONLY person there other than the salespeople. I've given up on this place. Is it just me?? Bad ju-ju. Needs a total feng-shui enema. 2 stars and falling.