Neiman Marcus

I didnt have a supreme experience picking up my online purchase at this store which is supposed to be an up class store in Beverly hills. One sales person at customer service tried to patronize me while the other one was nice. Going around the store it seemed like some sales people were nice but some had an attitude. If i was the store manager, i would do a good pruning of poorly performing personnel or otherwise shoppers would feel uncomfortable even being there

Neiman Marcus Beverly Hills is one of the best places to shop. It’s wonderful and amazing. I love everything about it. I always love to shop there. But recently I had a wonderful experience at cosmetic department in brand name LA PRAIRIE, a lady who helped me her name is Tammy. I have a to say she’s wonderful, she’s one of the best. She explained all the details about the products, she was very nice to me. I asked many questions and she was so patient with me. The best best customer service ever. I purchased those skin care products and she gave me an app for the facial, I came back for the facial and I was in rush, when I got there I didn’t feel well, so Tammy came to me she was so welcome she brought me a bottle of water, she is absolutely amazing she is an angel. I got the facial, the lady who worked on my skin did absolutely an amazing job, she worked on my skin around 55min and for 20min she explained all the products and details to me. So I had the best experience at NM. This place is amazing and people are professional. Everything was beyond amazing. Thank you Tammy and thank you NM :)

Placed an online order on 5/5 as a Mother’s Day gift (Mother’s Day was 5/11). The website stated the item would be ready for pickup in 3–5 days, but there was no tracking, no updates, and the order couldn’t even be found online. I had to call customer service multiple times just to get basic information. Finally, I received a pickup notification on 5/12—after Mother’s Day. When I picked it up, the bag was clearly not brand new: no box, wrinkled dust bag, and the tag wasn’t even attached. Completely unacceptable for a luxury retailer. I returned it immediately in-store.

I had the worst experience with them. I purchased pair of shoes (worth +1k), I then returned it a week later, now we are on the 4th week after they received the pair and I still did not get my refund!!! I have contacted the store and the customer service multiple times and they confirmed they received the shoes and refund should be processed soon. All time promises were not filled. Now I am trying to reach the manager vis phone, only to be hang on a few moments later! Feels like you’re dealing with a scam and not a reputable department store! Neiman Marcus, If you are seeing this get back to me and process the refund ASAP before any legal action is taken! Potential buyers be aware and use the brand store for better experience! . I did contact Social_Care@neimanmarcus.com no response yet!

Went to the schiaparelli section and thr girl Andy was such a doll. She had so much knowledge and respect for the couture fashion that I loved. She showed us pieces that were so beautiful. She even recommended some pieces. Loved her and the experience she gave.

The bar is always the best at Neiman Marcus the drinks are strong and delicious. They actually have a great food menu as well but the chili is a must if you come here. It’s always fun to do little shopping and cocktails.

Beautiful store. You will find all high end designers brands like Gucci, Saint Laurent , balenciaga etc. here .

I always love shopping at Neiman Marcus relative to competing stores. I noticed that at almost every Neiman Marcus I’ve been to in several different states, the great customer service is consistent. Please don’t change that, Neiman’s! I’d like to give special recognition to Mim Flynn at this Beverly Hills location who showed tremendous customer service. I highly recommend people visit this store and any Neiman Marcus as it is evident that customer service and satisfaction is their priority!

Exceptional customer service! I am planning to purchase some items in store and online and also check out Fashion Island and Last Call in Orange. Neiman Marcus has the BEST ITEMS in the whole world . I work very hard to be able to afford these products because of their quality and they never go out of style. I am hoping to come here next weekend as a way to treat myself.

My favorite places here: shoe section on the third floor and the Chanel boutique on the first floor. That's where I spend most of my time here. My most recent visit was a bit disappointing. I walked around the entire shoe section looking for some special occasion shoes. I was not greeted even once and there seemed to be quite a lot of sales associates on the floor, at least 6. I didn't get assistance until I took a few pairs of shoes to one of the couches and made eye contact with one of the 3 sales associates standing in the middle of the floor talking amongst each other, to get some help. The sales associate was helpful bringing out my sizes and helping determine which options were better. Once I made my purchase and receipt handed to me, the sales associate was quick to say goodbye to go help the next customer. I have had many good experiences at the Chanel boutique here however this most recent visit was lackluster. The sales associate asked me what I'm looking for, I answered and they said we don't have much but come back in a few days to see the new collection. Did not even try to show me what was available. Good selection of designers. Plenty of parking in the parking structure. Get your ticket validated for the first two hours free. Also have valet option. Lackluster service depending on the day and time your visit.

I love Neiman Marcus they have so much variety it's ridiculous in everything from purses, shoes, and glasses. The service here is phenomenal and they help you out at all times. It's a huge store so that makes it really good to have good designer items to choose from. The values are good when they have sales!!! Also, their cafe is the bomb at this location. You can get drinks and sit at the bar and have a good time!! Very good ambiance. I love how you can eat, and sip and shop if you want to over some good! They have free parking structure or valet if you want! -Marshay D.

The Upstairs Bar is one of Beverly Hills' best-kept secrets. Tucked away on the top floor of Neiman Marcus, it offers a calm, elevated escape from the buzz below. The space is stylish without trying too hard, and the food is consistently excellent, fresh, thoughtful, and beautifully presented. But what really makes it special is Sunny behind the bar. He brings an easy confidence and warmth that instantly sets the tone. Professional, attentive, and effortlessly charming, Sunny has that rare ability to make everyone feel welcome without ever breaking a sweat. Whether you're stopping in for a glass of wine, a quiet lunch, or just a moment of peace in your day, The Upstairs Bar delivers every time. A true gem, if you know where to look.

Neiman Marcus is always a good place to by high end clothing especially with a good sale. They have a great bar upstairs to eat and have cocktails drinks which it's very nice. Easy parking and plenty of workers to assist you with whatever you want. The service is always good.

3/22/25 horrible customer service in the fragrance area!! They're rude, unprofessional, careless always on their phone or applying make up.. spend your money elsewhere!

Hey peep, my favorite store is now 100% open. Thank you for the invite, NM!! I really miss having lunch here. It's been forever since covid. It's Wednesday, and it's jam packed here. I love it. Come peeps. The best store in the whole wide world, and I'm biased of course. This is my backyard, and I recommend it highly!! Spend spend spend. You only live once...l

The worst customer service and over priced items! Sales person at Chantecaille insisted on foundation and gave me bad color, not a good match. Spending $100 on foundation I tried it at home and wanted to return it but they would not take it back and after 1 day. Very rude answer at counter. Not my fault they gave me bad color.next time go to Sephora and buy cosmetics there, they take all returns and with smile and good attitude!

The rudeness and the condescending attitude of the guy at the women's clothing cashier was unacceptable! The unprovoked outburst of rage while I was explaining the situation was very unsettling! I will never do business at that particular store.

They carry most luxury brands and have a bar. That's about it. Even though the space is beautiful, organized, clean, their customer service is always lacking. When you enter the store, very rarely will you get a hello or welcome, even when you clearly lock eyes with them. How hard is it to flash a smile? The sale associates are often time just chatting it up with one another. So many times I have interrupted their conversations because they fail to acknowledge me. I don't mind an expensive store but common courtesy and basic customer service skills should still be at the front line. The only time I notice their customer service skills get better is when they see how much you are spending that all of a sudden they have a smile and act more than happy to assist.

Everything. It's Neiman's. I rarely go into brick and mortar anymore. I find ordering online a breeze. I ordered a pair of lapis cuff links for my dearest friend and they were more beautiful than pictured. Great price and made an excellent gift!! Done! I've shopped here for years and will always.

Guess what I just discovered? Neiman Marcus steals customer reviews from other websites and uses them to boost reviews for items on their website. I was checking the reviews for a dress I ordered and what did I find? A review that I posted for an item I purchased from either Free People or Anthropologie posted as a review for this Neiman Marcus shirt dress that I haven't even received yet! Never would I imagine that an upscale clothing store like NEIMAN MARCUS would be so sneaky-sleezy. They even had the nerve to post MY name with the review. I'm not even sure I will keep the dress when it arrives because I just saw that it has acrylic in it, which doesn't agree with my skin AND because the REAL reviews (I assume they're real) are pretty bad. I like Neiman Marcus but still I'm generously giving them two stars for thievery. Caught red handed. Smh.

Always attentive, great selection of styles, recently I have seen racks here and there on the sales floor with generously discounted selective designer items. NM is top on the list for luxury retail department stores.

I just love love love this store! I don't get many opportunities to shop here so I was just thrilled to go when I was in town last week! I had heard from my gal at the Chanel counter at the Macys here in Reno that my all time favorite lip gloss was being discontinued and I was freaking out! I knew that they might have a bunch of them here and they did! Major Score! The sweet sales gal at the Chanel counter was just cracking up at me and my order. She included a bunch of free samples of the perfumes. This was amazing since I already had the large bottle of the Gardenia at home. These little ones are perfect for travel too. And they validated our parking for this location in Beverly Hills :) My father used to call this place "needless markup" and it's kinda true but they have all the designers that I worship and adore. It's fun to look and dream... To be honest I've only purchased a handful of items here in my life. My very first was a pair of white leather pants that I purchased in 1982, they were the softest most incredible lamb skin I'd ever seen or felt. They were a big hit and I wore them for years until they literally wore out. I also treated myself to a beautiful Dolce & Gabbana dress around 2000 at the Stanford location, that dress was to die for and I still have it to this day. My last purchase a few years ago was some incredible French perfume. When you spend money here they definitely are very liberal in handing out some free samples. It's such a treat for me to shop here every now and then because I don't have access to stores like this in Reno.

NM has always been the most beautiful store in the states, however, I've been disconnected 4 times. Y the rudest receptionists and feel as if I don't have to frequent this store anymore when I have other options. It's quite a shame, with retail business the way it is . As I'm holding, it has now been 5 times that I'm disconnected.

*Price Ruckus at Neiman Marcus* Since 1979 Neiman Marcus has been considered "the most high-end department store in Beverly Hills" and has been a consistent staple for residents & neighboring areas...and also tourists from all over the world. Their retail prices have escalated dramatically, like everything else in the world, but IMO N.M.'s price increases are so steep I don't shop here as often. However, I recently visited the Men's Fragrance Dept, and was assisted by Coolby, who's a very cool, classy, charismatic cat. I also had the pleasure of meeting Anita, in the Cosmetics Dept, who's very sweet & charming...and has a Fantastico memory because not only did she remember me from a previous visit, she remembered everything we had discussed. I hope corporate reads these reviews because Anita and Coolby, are exemplary sales associates, and what is expected when conducting business at N.M. in a friendly yet professional manner. Also, located on the lower-level basement of N.M. is the fabulous restaurant Mariposa, which I recently wrote a 5-star review for an extremely enjoyable & delicious lunch on St Patty's Day. N.M. validates free self-parking in their own lot on the property and they also offer valet service for only $3 which is a major bargain anywhere -- especially in Beverly Hills. The only reason why I'm knocking off 1-star is because their prices are too inflated and good luck trying to find anything to purchase as a gift for a toddler or infant that's under $100 -- which is what my friend & I recently experienced, left N.M. and he made a purchase elsewhere in BH.

I would give 0 stars if possible. I ordered a card holder online and received a used one. On top of that, I was informed they don't offer gift packaging or gift receipts. When I called customer service to explain the situation, the representative hung up on me and never followed up, even though she had my number after verifying all my details. Rude and incompetent customer service.

Very luxurious but service was terrible with all attitude of people who work there I order online came to pickup only half my order ready! No explanation when should I expect to for another half my order they shut me off by " they don't know " that it !! Unfortunately I placed new order hoping to pickup same time but I got same answer!! Very rude !! I thought I order from luxurious mall then I get a great service but opposite!! I went to La mer counter the guy looked at me with bad attitude !! Not welcome at all !! So sad I will not order or shopping here again even very close to my house!

Bought a Christmas Bourbon Pecan cake and I saw a bunch of mold and cobwebs on it! Was gross. Had to return it. It wasn't cheap either.

Neiman Marcus did a promotion of a gift card based on the size of the purchase. The email with the gift card linked showed up over a month later, with no indication of an expiration date in the email. Only when you click the external website to use your gift card number does it show an expiration date. A call to gift card services was no help - my $100 gift card was no longer usable. I believe that Neiman Marcus is deliberately trying to trick people into not using the promised gift cards. Such horrible customer service - I will not be shopping at Neiman Marcus stores ever again.

2 TIMES Paid online and 2 Times No Inventory?? For a high-end store disappointed that I ordered a $395 top online and paid for it. Waited and then find out they oversold--what?! So now have to look for another outfit and don't have what I was planning to wear. Then a week later, I see the same top and reorder, only to get the same message later that inventory is out. Is their inventory management really this bad!

I've had a few facials from CeCe and she is the best. Her facials make my face feel and look glowy. She always shows me a variety of products that are now in my everyday skin care rotation. She truly has changed my skin care routine and my skin has never looked better, even at 50. I value her expertise and kindness.

Honestly ordering online and picking up is the way to go. I don't usually do the in store shopping for a reason that I don't like to get the attitude of the staff. I can tell they get a lot of people problems with the area being Beverly Hills. Other than that I go and pickup only.

The bar is always the best at Neiman Marcus the drinks are strong and delicious. They actually have a great food menu as well but the chili is a must if you come here. It's always fun to do little shopping and cocktails.

Always the best. My go to for everything. He will guide to your personal shopping needs and ensure you are prepared even last minute. Tailoring is quick and effective. A season for everything. Security is staffed.

Dior Boutique employees were rude. They tried helping and were just clueless and in the end they contradicted themselves. Very disappointing.

Very rude, disrespectful, unprofessional employee named Antionette @ client services should find another job where she doesn't have to be curtious and attentive to customers spending almost $1,000 on products. I simply called over because I left something at the store and check if it was there for them to hold it for me, she was making it an issue, kept being rude, and not helpful whatsoever. I probably asked about 10 times who is the manager, she refused to answer my questions, and kept putting me on hold. Finally, she told me the manager was Phil and he was available but attending another customer at the moment which is contradictory because then he wouldn't be available. She then said, we have many other managers, my question was: if there is so many, why is there no one available to speak to me right now? She kept speaking over me and continued to put me on hold mid-conversation. Lastly, verbatim, she said "I can't deal with this right now" and clicked the phone call. Word of advice Antionette, if you can't deal with customer services / relations either find a new job where you it is okay to not have any manners and do & say whatever you please. Imagine spending thousands of dollars with a store for them to treat you this way? I will never buy from here again, this is why I only deal with brands directly because another service advisor WOULD NEVER! Not even Sacks Fifth Avenue, I'll take my business to them from now on.

Horrible delivery system. They lost my ordered shoes which costed 1000$ and don't want to refund or replace and I have to pay for the shoes I never received. DO NOT ORDER FROM THEIR SITE IF I CAN DO -0 star I would

I went to buy a perfume for my husband and the store clerks were busy chatting with one another and we felt like they could care less if we lived or died. I could have bought the perfume online but we decided to go to the store because I'd been to the one at Milenia in Orlando and even though I didn't spend that much the associate was really nice to me and even gave me some samples. We also went because at the time, there was a promo for a gift card if you spend over 250, the perfume was almost 400 and when I asked the store clerk about the promo they gave me a look. They said "the gift card would take two weeks to arrive, are you sure you want to wait for $50? I said yes because I will not be shamed for claiming THE STORE's OFFER. And they seemed very bothered by having to write down my name and address. It's been a few months and I never got my gift card. I know I'm not spending thousand of dollars like many other people do. But lesson learned! Don't go to this store.

They have a good selection of things, pretty expensive when it comes to a few things though. No real value I don't think. ould be trying to capitalize on the area. The service was good though.

Late posting - Thank you so much Karla and Jasmine of Chanel at Neiman Marcus. You made it happen as you promised. ***Pearl Crush-Dad sandals***

Neiman Marcus update May 7, 2020 filed for Chapter 11 Bankrupcy due to overwhelming debt and coronavirus fallout as per business news 1 hour ago. It's unclear whether this store on Wilshire Bl in Beverly Hills and which other stores will remain open. Nonetheless, another icon of luxury goods store joins the list of delisted retainers. Neiman Marcus was one of my family's favorite store to spend a good time shopping leisurely, while enjoying many of the multiple specialty departments of brands. It was fun then, but fast forward to the 21 century with online orders and their fierce competitors, sadly, NM could NOT keep in fast pace with the nouvelle way of smart luxury brand shoppers. Like many smart savvy shoppers with caviar tastes and more importantly genius spending, I've found the same name brand items that NM showcased and found the exact name brand item, same season for beaucoup less with certificate of authenticity for peace of mind and save several Benjamins$$$$ ! With more tech online shopping in our finger tips, more shoppers can shop for those same luxe goods elsewhere with a swipe and save. Had NM adjusted to the change of times and collaborate with the tech industry and offered competitively price luxe goods, NM could have saved itself from BK!

been hunting for a green alpin mm backpack (this thing is harder to find than carmen sandiego back in 1991) but thank god daniel was there to help, it took a few months but he finally found on in an incoming shipment, drove there as legally fast as possible deemed by the california DMV. the backpack looks even better in person, the only slight thing i didn't look (very slight) was the strap was a bit thin (but again this is a personal preference) daniel was great with in person service and made sure to ask if we needed water and helped my fiance find a bag she wanted as well def will be back for one of their boston duffels down the road

If I could give a negative star, I would. Never have I experienced such horrible service. Wait, NO SERVICE. Sales Associates refused to answer questions, ( I had to call her out (So you do not want to answer my question?) Asking about available smaller dress size ($1200 dress that I wanted to order). Sales associates disappeared for 20 minutes, and yet the store was empty. AVOID spending your $$$$ here. Nothing upscale in rude, unhappy, and bored SA with no passion for doing their job. AVOID NM Beverly Hills!!!

Been coming here since I was a toddler, it's like my second home. Absolutely love it here! Our jewelry SA, Sara, is truly the best! She's so nice and always greets us! I also highly recommend Penny for clothes and Alexander at the Chanel boutique. Can't recommend neimans enough!!

I like this store. When I need something I'm going to Neiman Marcus in Beverly Hills. All you need is here!

First time and definitely the last time going here. The employees here does not know what customer service is Came here looking for a mens shoe and the department had 3 employee that are just talking to each other went around and looking for something and they just looked at us not even offered any help. Then had to go break their chatting and the lady walked off on me and the other guy was sitting on the sofa had to ask if his an employee and said yes never stood up to come to a customer had me go to him act like he is the customer I'm the one working his job. So disappointing.

Shopping for a pair of shoes, I came in here after Dior didn't have much in stock. My sales associate was so professional and knowledgable, even with other brands I was open to buying she would suggest that I should pass on certain brands. Not snobby at all. Being on Rodeo, I might skip the other flagship stores and head on over to this department store only to specifically see her. More laid back and not over flowing with tourists.

Horrible customer service all together I can't believe this store is still open!!' The worst If y order online which is the only choice and pay overnight delivery 25 dollars they lye it takes 3 weeks If it comes When you call them y are on hold for a hour And the answer is nothing they can do Ask for a manager or supervisor nobody is Availble So if y want to be a fool shop at neiman Marcus So famous and expensive and no service at all Please give me a break Just close y doors Cc

I'd like to compliment Mark Busche and Mario Gil at the Beverly Hills location. They both helped me and another young lady. I wasn't able to catch her name; but the 2 gentlemen would know who I'm referring to. The three of them collectively helped me in a very difficult situation. I had purchased a product that really didn't work well with my system. They understood and gave me the best service. I feel as customers, we need to really show honor to elite professionals like the 3 I had the pleasure to meet. Thank you & I will continue to be a loyal Neiman Marcus customer. Sincerely, Fallon S.

Don't get me wrong Neiman is great when is comes to shopping but there promo deals are a massive headache to deal with. Customer service is terrible. I've used the app to chat with customer service and they told me they cannot help. The gift card services told me to call in store and we're no help unless they had a receipt that they expected me to have handy when it time has slapped going on 13 weeks since my purchase. When I called in store no one even knew if they could help me and still had to call me back the next day. And I didn't give up, I kept pursuing for 6 weeks here and there and specifically bought them for the promo and so I tried getting a status and even when I did at one point, I had no luck receiving my gift card when someone did verify my gift card was for filled. For such high end store, it's truly a terrible customer service experience.

Don't recommend ordering in store ! Had a horrible experience with return and follow up. I didn't get any notification about my order being canceled till I follow up with the sales. After told the money was credited back to my account and found out 8 days later that wasn't the case. Had to go through multiple customer support for days to even find a manager in store that I can speak to. The conversation I had with the manager in store was not pleasant from a customer perspective. Very disappointed for the service and follow up i received from a luxury department store like NM.

Excellent customer service at this place. I had trouble securing a Chanel leather tote. I tried in Vegas (Wynn) Rodeo and even NYC all I received was a no because my husband's address on the license was different than the shipping address we've used for over a decade. They didn't care to look at the purchase history. One very nice lady told me to call Neiman Marcus so I did and finally Juan Carlos answered the phone and was able to secure the tote with the understanding that we will come in person to pick it up no problem. Now he is my advisor. I'm so happy with him and his manager. This Chanel also has access to all their inventory including fine jewelry. I wrote to Chanel in a survey how we've been treated with dates and names. The other stores need to step it up and treat people with respect. Neiman also has a great bar and delicious lunch with people seating around . I prefer Neiman over Saks even. Again customer service.

Terrible customer service. An SA placed an order for me in store two months ago. I was never notified that it was cancelled and when I reached out for a refund they told me it had been issued. 3 months later and I have still not been refunded.

Customer service is nonexistent. The sales associates literally make customers feel like shit/invisible/unimportant, not just my experience. They clearly get paid to stand around and gossip about people. No matter how much money you have, shouldn't take away from human decency. High end? Act like it, and develop some class. Because acting snobby amongst middle class shoppers for a commission is pathetic.

what happened here? the level of customer service has gone awry. I have been a customer of this place for years, but a few weeks ago I was there for lunch with my wife and afterwards did a little shopping I ran into a nice gentleman in the Mens dept named Eli. I bought a couple of sportcoats, sweaters, shoes and 10 new shirts. all was full price not sale goods. the tailor fit the items and I was ready to go when I noticed the alterations were included except the shirts. I asked why that was and Eli said "that what corporate wants". I explained it wasn't the money I was concerned about but all was included except the shirts. I certainly wanted a better explanation than it what corporate wants. I asked for the manager and he made it worse by saying the same thing just with a rude attitude. I said keep the shirts and a few minutes later Eli called me to say they would now include the alterations. two and a half weeks go by and I called today to see if they were all ready which the said yes....was anybody going to call me to let me know?.....fast forward to today I went to pick it up and while I said I was done with NM I saw two pairs of shoes and a top that I wanted. a sale rep found the top and when I asked if he could help me with shoes he told me to go to the shoe dept and bring them to him.....really so I did like a schmuck and while I waited for him to bring my size back to me 10 minutes later I asked someone to find him and they told me he went on a lunch break........right in the middle of my purchase!!!!!!!!!!! What happened to this flagship store? it got to be leadership and I asked who was the manager and the said Rebecca was the store manager so I went to her office and apparently she doesn't work on Saturday. the biggest sales day of the week.......its true Rebecca if your absence dosent make a difference than neither does your presence. Its easier to steal the goods here at NM than to purchase them Im now and forever officially done with Neiman Marcus!!!!

I placed an order online last week for one a bottle of cologne that was on sale. Well, the package arrived yesterday, but there was no cologne in the box, only some samples. I called Nieman Marcus today and was told that they ran out of the cologne. So I asked them if they could please apply the discount to a different sized bottle of the same cologne, but they said they couldn't do that. I would think Neiman Marcus would try and make their customers happy, especially if NM is at fault. It's not the consumers fault that Nieman Marcus is selling products online thay they don't have in stock. I will no longer be shopping at Neiman Marcus and can no longer recommend this company.

Love Neiman Marcus and have done for a long time My go to store for Louboutin pumps which I wear for work. They always have all the colors (nude) for this trip and its just so easy. I also picked up a beautiful soft sweater for Sunday brunches.

This is one of my favorite spots in LA but returns can be a real hassle. I will give them 5 stars because I have only had one problem here with a employee being rude. I am a huge Neiman Customer and recommend shopping here. Just avoid returns.