Neiman Marcus

We had a great experience at Neiman Marcus in San Francisco. The selection was strong, and the team went above and beyond—especially with on-site alterations that were turned around quickly when we needed something same-day for an event. Lauren and Gleslie were standouts: knowledgeable, attentive, and genuinely helpful without ever being pushy. Even with the Super Bowl crowds, the service felt calm, professional, and thoughtful. We left impressed and grateful for such seamless support.

I was visiting San Francisco from Los Angeles on a week-long excursion. I have always had my eyes set on Dior's Private Fragrance line, specifically Tobacolor. Naturally, I popped into the Dior flagship store looking to purchase the fragrance. To my dismay, I was told that they did not carry the Private line; only Neiman Marcus did. I made my way over and was greeted by a lovely lady working the Dior boutique. After outlining my desire for a new fragrance and sharing that I work in banking, the sales consultant agreed that Gris Dior and Tobacolor were my best bets. Naturally, I went for the latter. This experience epitomizes Neiman Marcus's positioning in the luxury market: they carry the most exclusive, luxurious offerings. I was even told that the only other place carrying Dior's Private Collection in California was the Neiman Marcus in Beverly Hills.

Palatial, glamorous, and extravagant department store with a restaurant. This store is arranged beautifully, with displays from dozens of brands providing a snapshot of each. The basement floor is dedicated to men, while most of the other floors are for women. The ground floor has makeup, skincare products, and you can see all the way to the glass dome. There's also a beautiful restaurant on the fourth floor. Going through the fifth floor is like going through the living rooms of many houses. I highly recommend visiting this place even if you're not going to buy anything. The displays are so beautiful and it's honestly like an art museum.

My foot got caught in the escalator and tore up my shoe. Very scary. Nice selection of Versace product, though!

I purchase for my boyfriend the baccarat rouge 540, I had an outstanding experience. The Customer Service was above and beyond !!!! very pleasant & positive energy, very knowledgeable was the best experience I’ve ever had at Neiman Erica Davis deserves a raise. I will only buy from her now and refer people to her. This woman knows the products and has the best attitude. She also took an extra step to wrap my things up very nicely and handled everything with care Thank you so much.

I’ve been shopping with Neiman Marcus for over 20 years, and I’ve always appreciated the quality of NM's products and the level of customer service. However, my recent experiences have left me very disappointed. In December 2024, I purchased a Caracole coffee table from HowChow for $1,279.96. When it arrived, the tabletop had several noticeable scratches—even the delivery person pointed them out. It didn’t look like a brand-new item. After months of follow-up, I finally received a replacement in March 2025. The entire process was exhausting. Then in January 2025, I bought a LEBLON DELIEENNE Joy Chromed Golden Dog decorative piece for $300. I was really looking forward to it, but when I opened the box, I found a small hole—about 1mm wide—right in the center of the dog’s face. It wasn’t shipping damage; it appeared to be a manufacturing flaw. I brought it to the NM store in Palo Alto, hoping to return it as I’ve done in the past. However, I was told I needed to call customer service to arrange a courier pickup. This wasn’t mentioned anywhere beforehand, and I ended up spending over an hour trying to sort it out. It was a frustrating experience. Also, in January 2025, NM ran a promotion offering a $250 gift card for purchases over $1,000. I placed two qualifying orders, but I still haven’t received the gift cards. When I called customer service, they transferred me to the gift card department, who said the cards had already been emailed. I checked all my folders—including spam—but couldn’t find anything. When I asked for proof of delivery, the response was less than friendly. I was told they didn’t need to provide any evidence and that it wasn’t NM’s responsibility if the email was missed or filtered and NM won't sent a replacement card. What’s more, every time I asked to speak with a manager, whether in customer service or the gift card department—I was put on hold for 5 to 10 minutes, only to have the call disconnected. These experiences have truly disappointed me, and I’m questioning whether I can trust NM the way I used to.

RE: Order #WN00008999576 You guys sent the wrong shoe size and it's been nothing but a giant hassle to send them back and receive my refund. Shoes were sent back on 11/18. I spoke with Amanda at Nieman on 12/2 and she confirmed that they were received on 11/24 and that a refund was issued on 12/1. They said if I don't see it than it's Chase putting a hold. I just got off the phone with Chase and they said the do not "hold" things like this, which leads me to believe the credit still hasn't been issued. Please be advised that I'll be disputing the charge with Chase if I do not see this credit on my bill within the next 48 hours.

I initially had a not so great experience returning an online order...the item came without any tags, which I understand can make the return more challenging, but I cannot help that it didn't come with tags...I was initially told the return would not be a problem, but then after an HOUR of waiting and a lot of patience on my part, I was told the pants could NOT be returned without the tags, which seemed ridiculous as I had just purchased them a week ago. Grrrr! Thank goodness for Albert Mejia...he came to my rescue and processed the return with ease! He is the Brand Business Manager for Alexander McQueen, which was not the designer of the pants I was returning, so didn't have to help me, but he did and did it seamlessly. Thank you so much Albert! I am beyond grateful for the assist! You are the best!

Started going here 2 weeks ago for Men's Fragrance. I came across Hakan K. who has been the main reason why I've been coming back to SF Union Square (despite my hate for driving across the bridge). Hakan is very knowledgeable with his fragrances and always offers alternative fragrances to match my preferences. He is also easy to converse with and it's not always about selling me a product, we can have normal conversations as well. He also provides me with samples to take home and consider before coming back for my next purchase(s). Lastly, he is a very likeable person and gets along with just about anyone whether it's new customers or even his coworkers. Special shoutout to Margarita M as well for being such a great sales associate and showing me some of the fragrances you stand behind. You have excellent taste and you are very easy to talk to as well! I admire your willingness to help anyone and you continue to do so with a positive attitude and perfect smile! Thank you to you two for always making my trips to Neiman Marcus SF at Union Square a great one every time!

I bought a pair of shoes, attempted to do a return. They would not honor the return! Upset about that. The shoes were NOT worn, I bought them 2 days prior. I had no receipt, but they could have pulled it on a card? Not sure why they wouldn't do the return. I twas stupid. Service can be better. Go anywhere else.

Romina at the Union Square Neiman Marcus is a gem of a stylist. She was raised in France in the old fashion European houses - this chic lady carries herself with elegance and is a wonderful resource for those who love and appreciate fashion, or for those who spend a lot of time focused on other aspects of life and needs some guidance in all things sartorial! She has an eye for proportion, details, a sense of what looks good and also fits your lifestyle and aesthetic. I like that she didn't push me to purchase a perfect looking pair of heels because they were uncomfortable - she valued my health and long term satisfaction. Definitely ask for her if you want to get more value out of your shopping experience. I've learned to leverage other people's expertise, and she is a gem!

I enjoyed doing a beauty service, I received a facial and samples. The technician Bita was knowledgeable and the spa was exceptional. Robert assisted me with purchasing products after and I really valued the product education.

Very interesting clothes gallery ...fragrances entrance ..clothing gallery for adult sophisticated ..standards for classy dress ..travel or for nice excursions in the bay ..with a group to impress ..classic Neiman Marcus ..it's fun

Union Squared! This is usually where I go when I'm in the market for his and hers submarines or Loubiton running shoes, Gucci bathrobes or Chanel oven mitts. This is a beautiful location, with spacious displays showing off their wares in brightly colored and ornate spaces that defy the lack of space that exists in San Fran. I took a star off because someone came up and started panhandling me while I was checking out the Gucci velvet jumpsuits. It's called Fashion, Brenda! Atop this Neiman's is a tiffany glass dome, under which they serve high tea service. Why's it called 'high tea?" Because the prices are high, duh. When I went, one of the escalators were damaged and closed off, making it necessary to use the elevators to reach the upper floors. They offer clean restrooms here, and lots of security, although I did get hit up for change. There's no parking here.

I placed an order here, came in the day it was available and the person working here was not helpful and had an attitude. The selection in the store is limited, hence me placing this order on the internet. The prices are ok, a bit higher than other stores. Usually have a good experience here, but just feel things were lacking when I came in the other day for my pickup.

I love Neiman's. This store is truly amazing when it comes to customer service. No matter which floor I go or who I speak to, I get treated like royalty. Everything they have is here is great quality. I love the jewelry here. Wanda from the jewelry area is very nice and very helpful. I love this place.

Very disappointing experience. I ordered a nearly $400 cologne for in-store pickup at Neiman Marcus SF, the only nearby location with this niche fragrance. After driving over an hour, an employee quickly handed me the bag without even a word or basic courtesy. Inside was a clearly opened box with damaged packaging. Staff offered no apology and gave vague excuses. One even tried to upsell me on a totally different brand. I was told it was the last box in stock, yet they hadn't bothered to inspect it before marking it "ready for pickup." That's unacceptable at this price point. I asked for a discount to keep it despite the damage, they refused, and said they might still sell it to someone else for the full price. I eventually got a refund, but it took far too long. Poor customer service, lack of care, and zero accountability. Not what I expect from a store that calls itself luxury. Would not recommend.

Horrible. Why do I keep giving NM another chance? NM provides NO, zero, zip customer service. Package is in saga delivery loop. They refuse to refund an item we never received. Hold time for calls and text customer exceed 1 hour. Do not shop at NM! Shop at designer's site or any other retailer. NM is not luxury. Receive better service at a discount store. UPDATE: "Customer Service" finally acknowledged text inquiry 7 hours after initial text! Inquired why it took 7 hours, they responded high amount of inquiries - more like complaints coming in for others who NM failed.

Our lady was very patient. I appreciated that because we were there for at least an hour or more trying out scents. We even left and came back and I'm sure she didn't expect us to come back. But we did and we bought a couple of things. Update: Lady's name was Monica! Thank you for being so patient with us.

Beautiful building store with nice restaurant upstairs, but I just came for the SFGH hearts display this year 2023. Apparently I missed a few since there are no signs telling you where they are. You will need to ask an associate or read articles online to find out where they are. So I am happy with my Two trips here because they didn't have the window display ready when I was here last week, but the big yummy Sundae was there. And for me that the highlight. :) I always wanted to either drink coffee on the second floor or try tea time here. Maybe one day.

One of last grand dame venues for designer and high end brands. The ambiance is fabulous. Great time to gather with your shopping friends informally at FreshMarket or for a serious talk (with reservations ideally) at the Rotunda Restaurant!

Generous selection of haute couture from the leading fashion houses. I found the perfect formal ensemble with personal service fit for royalty. Impeccable selection with VIP treatment. The best high-end luxury retailer with a curated selection of the best quality.

Anna from the fragrance department is definitely one of the best SA I've encountered. She went above and beyond assisting me in finding what I was looking for. Definitely ask for her the next time you're here!

It's so funny but I can't reach shoe department and they won't call me back. I just wanted a salesgirl to find a pair of $1700 boots for me. The calls go to some other country and they keep you on hold for more than 5 minutes, then they tell you that no one is available and they take a message. Currently, I'm on hold for 7 minutes trying to spend money. Will be returning whatever I bought two weeks ago and go directly to buy from Prada. What a horrible experience.

Try calling these clowns on the phone. You won't be able to get through to any department because there are always "busy". I tried on 5 different occasions with the same result.

Was helped by a lovely gentleman at the Bobby Brown counter who advised me on how to cover undereye bags with a color corrector in addition to concealer. Knowledgeable and courteous!

ALERT: African-Americans are profiled in this store. I wanted to wait to write this review until after I had calmed down. (It took a year ago). I was so shocked especially since I was targeted in the middle of making a purchase near the front door with credit card in hand and having a pleasant exchange with the salesperson. No sooner than she returned my card and was wrapping up my purchase than I looked up and saw a white female security guard with a dog coming toward me. Both the sales associate and I were in complete shock. I then asked the security guard by chance was she profiling me ? To which she seemed surprised that I should ask such a question. Why wouldn't I ? There was nothing sinister looking about me - I am an affluent, well-dressed and well-spoken person. And clearly able to afford purchases in the store (forgot to mention I was holding another purchase in a NM bag.) Yes, Yelpers - even in San Francisco racism exists. Try being Black and shopping on Sacramento St. in Pacific Heights (friends and I have stories there, too). I admonished the young woman by telling her that she happened to pick the "wrong" Black woman to target. On the other hand, maybe she targets ALL BLACK PEOPLE WHO SHOP IN THE STORE. I see from another negative review that a similar incident happened to another Black customer. A concidence - I DON'T think likely ! Had I not paid for the merchandise, I would have demanded a refund. But realized it was not the sales associate fault. After getting over the shock, I left the store and immediately called the GM and threatened to put them on media blast. This would not have gone very badly for them since my business takes me in direct contact with the media and other influential people in the Bay Area. The GM was profusely apologetic and offered to meet me personally in the store if I planned on shopping there again. Having expereinced REAL RACISM in the Deep South, while traveling to and spending summers with my grandparents, I am no stranger to racism. But San Francisco ? Sorry GM and NM, no chance I am SUPPORTING A STORE THAT SENDS dogs to "sniff out" customers. Does that remind anyone of the civil rights movement where dogs were used to "control" Black americans ? And just to be clear, there were many white patrons standing around that day that were not targeted. So what am I to think ? This is a cautionary tale for African Americans who choose to shop there. I hope you are not subjected to what I experienced and NM - if you still have this practice in place - please be "more" discreet. Next time you might not be so lucky and be sued. I would be happy to join a class action suit.

Love the perfume counter at Neiman! Always fun to try out new scents and the staff is amazing and super helpful!

Service was excellent. The tea was phenomenal, especially the tea with Carmel. So delicious. The food was great.

Thank you Tatiana & Albert for the beautiful experience today. Exceptional Service and Stunning Gown Selections!

The selection and styles at this location are trendier, younger and larger than other locations. The staff are super professional and friendly. There are several private parking lots nearby, and it's close to Bart stations.

I grateful to come here for real service. I needed a corset and they tailored everything that I needed. I went to a supposed bespoke shot and got treated little cattle. It was humiliating. Stick with the best and let's not play with places who don't have the experience in the industry to makes men, woman, and people of all sizes feel poorly about themselves. Thank you for making me feel beautiful.

Located at the heart of San Francisco and tourist central at large, this store is rather busy, but given its price range, it's never like Target or even Macy's. I got my first Louboutin here. Awesome service. I don't feel comfortable demanding attention and asking to try all designs but the attendant here himself suggested different shoes and helped me find the best pair for me. I'm very pleased with the service here. Highly recommend!

Very bad follow-up by Sales Associates (except Robert in Chantecaille, who is actually a product rep who is excellent). Why would I give them my business?

I am livid. My boyfriend and I originally went to Neiman Marcus over the weekend in Santa Clara and purchased a Acqua Di Parma fragrance. He realized he didn't like the fragrance as we were given a sample. He decided to return it in San Francisco because we work here; mind you the frangrance is UNOPENED! With the reciept, in the original bag. He goes to SF Neiman Marcus around 11 am and approached a older woman. She looks at him, and asks for the reciept which he provides. She asked if it was opened which he showed her it wasn't. She then proceeds to say " well it has to go on the original card". Which he says " okay". She then says well it looks ALTERED and proceeds to open it. Altered?! Anyway it's upsetting because honestly I hate to pull the race card but wtf , she's a old white lady and his a young black male. That's complete BS. I loved Neiman Marcus and I'm pissed because she treated him like he stole this! He is a huge fan of fragrances so he typically purchases it from the Union Square area but has NEVER been treated this way. Im so disgusted. She should be ashamed of herself , no one deserves to be treated that way! He did not get her name, but whoever was working on 10/31/23 around 11am in the fragrance area you need to work on yourself ! And the manager who had their side conversation should also be ashamed!

I came here to pick up a unicorn item that my NM Chanel SA helped me track down from another location! I am beyond excited! I originally went to the Chanel boutique across the street to see if they have the item but when they checked they said they're completely sold out and won't have anymore inventory coming in since this is a seasonal item. I really thought I wouldn't be able to get my hands on one of these bags, but my SA pulled it off with his connections! You must be curios what I got! I know the suspense is real! That's how I felt waiting for my SA to update me on the status of the bag! Drum rolls... I got the Chanel 19 clutch with chain in the iridescent lambskin! I've been eyeing the iridescent mini rectangular but I was too late for that one, then I saw this clutch with chain on the Chanel website and I knew I had to get it! I'm in awe looking at how beautiful the iridescent color looks! Really reminds me of a pearl! As I was trying it on, I overheard another customer asking if this Chanel boutique have any mini rectangular classic flaps and I saw another SA take out the new green color from the 21C collection! My eyes immediately looked over in shock as these bags are extremely hard to get a hold of! Luckily that customer did not purchase it and I was able to try it on! I fell in love and had to get it! Apparently they received shipment yesterday just in time for me when I got there around noon. I ended up walking out with two Chanel bags all thanks to my SA!

My husband and I had a great time here. He was interested in getting some expensive cologne that we both liked. So far it's been hit or miss and we both seem to have different opinions of what smells good. The lady attending to us was really patient and we ended up leaving to think on it and coming back to try more stuff later. We actually found a scent for me as well, I think the Tom Ford Bitter Peach. It smells nice to both hubby and I and is supposed to last for hours, which is nice.

It's tradition to head into the city to see the Christmas trees/decorations and the Neiman Marcus one never disappoints

High end with lots of security for their own and your protection with real cops because of many frequent smash 'n grabs. Beautifully laid out departments with the finest wares. Casually dressed is fine as many European tourists are visiting. Colors grab you here; Orange walls, puffy purple jackets, and extreme colored tennis shoes are showcased in their own cubbies. So fun just to browse or shop to your hearts content if that's your thing!

Only my second time ever to step foot inside Neiman Marcus. Both times I found the customer service to be fantastic. Extremely helpful and friendly, that's the first thing I notice when I come to shop here. So on this occasion, I was showing my wife the Moncler and Canada Goose jackets in the Men's department on the downstairs level. But what I really have been needing, believe it or not is a good face mask. For the past 8 or 9 months I've been using random cloth masks that hurt my ears and make me sweat because they are too thick. Or I end up wearing the surgical masks that are easier on my ears but sometimes the strap breaks and get dirty real fast. A salesman directed me to the Neiman Marcus brand face mask. These masks are thin, adjustable straps that can even accommodate big head people like myself, and have a small filter on the inside. It's a five pack that comes in a variety of colors. These are some of the best cloth face masks I've seen and being that I will be wearing one for the foreseeable future with things getting worst all around, this seemed like a wise purchase. So while I didn't buy a Canada Goose like I wanted, I did get some good quality masks and received great customer service despite the fact that I was spending chump change in the world of high end Neiman Marcus products.

I've found during the holidays that if you really need an item in my case luggage or a travel mug and find a deep discount on the neiman Marcus website. Don't order it. This website oversells and under delivers. I liken their Black Friday methods to the dollar store of high end retail. Don't advertise what you don't have. If you have no plan to ever ship it. Honestly their stock reflects their business model. It's modeled after the titanic. I only shop here once a year because that's how long it takes for my retail Alzheimer's to kick in. Now I will say this. This store is perfect if you want To promise a loved one an exceptional gift that you have no intention of ever giving. Just make sure you purchase it at a deep discount on Black Friday. Then send them the reindeer sweater from Costco.

The Rontunda is nice for the service and view...the food is decent. But, I don't think anyone really goes there for the food. The cafe...I don't think the food is all that great, your basic Costco fare, but the staff is nice. The cosmetics (my addiction) is 50/50. There is a blonde, older woman (late 70s)...I think her name is Karen or Carole... who has been there forever...she is a real piece of work. She's rude and tacky. I avoid her when I go in. But, the others are nice and helpful.

I went to this department store desperately to buy an eyeshadow pallet. That morning, I booked a makeup appointment to get ready to go to the SF City Hall to get married. The appointment booking system had a glitch and I left without a makeup artist to help me. So, I went to Neiman Marcus to buy a pallet and do the makeup myself. I was in luck because at the Dior section, I met Veronica (I hope I remember her name correctly. I was in so much stress and was so nervous.) She and her colleague helped me to pick and choose the right eyeshadow palette and also helped me with an amazing eyeshadow and face makeup! That was a life saver because I'm terrible at putting eye shadows on. I ended up buying more than just the eyeshadow from that store and got to learn about a lot of many other super cool Dior skin care and makeup products. I also got a really good lipstick that lasts very long! I've been looking for a good one for ages! All in all, if I were the store manager, I would immediately promote her. Not only she was extremely kind, caring and helpful, but also she did a fantastic job of selling really good products to me. These are very rare sales skills that she has. Kindly helping customers while providing honest opinion about each product and how they can be helpful. I will definitely come back to the store hoping to see her and would love to shop more of the Dior products with her help. I hope the store management appreciates having her onboard. Please just promote her or give her a good bonus or something! She very well deserves it!

Great service and product in the Christian Dior skin care products department. Employees are knowledgeable and helpful.

I go to Neiman Marcus for 2 things. Designer Shoes and lunch at the Rotunda. Sometimes I pick up a NEST diffuser or candle for a gift. One time I bought Tom Ford Cafe Rose perfume. Most times? Shoes and then lunch at the Rotunda. Not all salespeople are the same. Some are more friendly and helpful than others. Sadly "others" are snarky, rude, snobby. Seriously? No thanks. The multiple security guards that are visible when I am trying shoes on is why I dread coming here. Interestingly enough - that is the sole reason I visit Neiman Marcus - to physically try shoes on before I make a purchase. Clearly I've made many purchases here. Hey, I need pretty shoes for work. I don't appreciate the tacky guards or obnoxious sales staff. Write that feedback down for the next NM staff meeting. Ordering online? Returns are insanely inconvenient. Order from Nordstrom. Seriously. I have grey hairs from some of my online returns. Nordstrom is my love. Sadly the Stonestown location doesn't carry salon shoes, nor does the San Mateo location. This leaves The Westfield. No thanks. That location is too busy and chaotic for my taste. The Rotunda? Most visits I have a wonderful lunch that makes me feel fancy. The Caviar service doesn't rival Bouchon, but it is a fair equivalent. The NM chicken salad? So good, well priced, my favorite! All in all I have made many purchases in person and online. I love the $100 off $400 deals they have online - just keep your peepers peeled. It's happening online right now! I shop here because they have what I want. The service is so inconsistent I don't know if I am going to feel fancy or feel humiliated. For that? Minus 2 stars. Service is everything.

The cosmetics team here is amazing! Knowledgeable, helpful, and patient. Deann, Sandy, Raymond, Ahlan, Mitzi, and Suze are always ready to assist me when I need it either in person or over the phone/via text. These powerhouses help to make sure that I look and feel my best at all times. Even the manager Lily is helpful. Which is rare because most managers just pass you off to salespeople at other stores. Whenever I need help in jewelry I make sure to schedule an appointment with Lea. She is an expert and always makes sure that my items are carefully handled. With everything closing in the square recently it's nice to know that I can rely on the Neiman Marcus team.

Avoid. Do not buy here. The system is cheating your $50 gift card promotion. I placed an order to order a foundation for over $200 to get the $50 gift card. A first-time customer and I don't know how to get the $50 gift card. I clicked to confirm the first order, but the website was not working so I clicked it one more time. It ended up with 2 orders that I originally wanted 1 order. Anyway, I wondered why the $50 gift card was not given to me so I called customer service, he told me I had to enter the code for the gift card. This is the first time I ordered and I don't know what code to enter. I just realized the system is cheating on first-time customers in order not to give out the $50 gift card. Avoid, do not buy at this website!!

Went here to check on the Hearts of San Francisco 2023 as they were being displayed at Neiman Marcus. I never been to a Neiman Marcus & it blows my mind how luxurious this store is inside. The store has various high end store & a wonderful area to take stunning photos of the SF area. Each high end fashion company has their own designated cubical area, which I found helpful especially if you are into a certain brand. The brand name is displayed on the wall of their designated space. The building has over 7 floors & a list that states what each floor is known for near the escalator & elevator(women clothing, men clothing, jewelry, etc).

They responded immediately to my post, and after trading messages with the VP of the San Francisco store. And contacting the maker of the product directly. They immediately provided a full refund of the product in question. In short, it was a happy ending only after much haranguing. It should not have escalated like this at all. I guess buyer be ware and demand the customer service we deserve.

This review is specifically for Todd from the Women's Shoes department who quite literally turned my day around! After a VERY bitter experience at the San Francisco Dior boutique (see their Yelp page for just how crappy they are!) where I intended to purchase a pair of shoes I have been eyeing for quite some time, I decided to take my $ elsewhere and try my luck at Neiman Marcus. Todd was an absolute delight right from the start and made this a "customer-focused experience" rather than a "sale-driven experience". He made sure that I left with EXACTLY what I wanted - the perfect style and the perfect fit. There is absolutely no doubt that I will return to see Todd next time I decide to treat myself!

Customer service has been great lately. Employees aren't profiling as much which is nice. Inventory is great as well. Very good homewares section up top. Store needs more security since San Francisco is a mess.

Loved the survive here! Came to get a perfume for a gift and was helped in a friendly manner! Shout out to Hakan Kaya for being such a good sales associate!!!

11/26/2018: The ominous, distinguished, Neiman Marcus' Christmas Tree is the dominant focal point when entering the retail department store! Ironically, the temperature in San Francisco is a balmy, 60 ° Fahrenheit, i.e., no winter weather, no snow, no rain, and definitely, no raging infernos polluting, ruining the clear air quality . . . Thank you, Abba Father for THE gorgeous day so, I may stroll towards Neiman Marcus perusing all their eclectic brands offered. Specifically, I was searching for Diptyque's Do Son Parfum in a purse size; however, Neiman Marcus ONLY sells Diptyque's Do Son Parfum purse-size via online~DOH! Seriously and disappointingly, the purse-size parfum wasn't available upstairs via the third floor! BTW: I checked Bloomingdales as well searching for Diptyque's Do Son Parfum purse-size but, it wasn't available in stock! Now, I'm so sad~I can't buy what I want and need for my Europe trip . . . Sigh~I guess I'll have to check if, Harrod's has the Diptyque's Do Son Parfum purse-size available in stock-Harrods~I'm jumping the Atlantic Pond going to visit you soon, really soon! Harrods sells these online; I'm praying they'll have the traveling, purse-size selling at their retail store and best of all, you're not paying USA price points: https://www.harrods.com/en-gb/search?searchTerm=Diptyque+Do+Son

Love the Rotunda and also love the fresh market which I tried for the first time. The quiche is amazing. My issue is the assortment of retail merchandise. Women's area: Valentino nothing to see; Armani meh, D&G awful, Tom Ford just pieces, Chanel do not like the pink and black look, the only designer has a great collection is Brunello. Those beautiful merchandise online are no where to be found in store. Men's area: shoes great, Tom Ford great, Armani great, mens area seems to have pretty good assortment. However, when I tried to buy NM holiday men's beauty assortment bags, none were stocked in the store and told I have to buy online. This is a NM item, shown on Christmas catalog and should be in stock in every store.

Love love love all the collections here. They select what best of designers line. If you looking for a really nice bags or new make up or shoes or clothes...maybe everything?? LOL! Look no more, they have everything here!

warning... I did not know Neiman is going through bankruptcy. SO I decided to update my wardrobe and the web said free returns. I got the 2nd item and it is not what I expected at all. I go through returns process online and guess what? No customer service. $10 fee for returns even though it said free when I bought it. I had the option to text Customer Service but I got text saying "message returned." I did a quick google to learn the bankruptcy issues and that even if I return at the store, I only get store credit. How sad! Or maybe it was all the thefts during the pandemic. Now I'm stuck w an ugly shirt or forced to buy something before it closes down. No credit it seems. I am not even trusting if I mailed it, I would get my $ refunded so there's that risk too. After all, what's there it lose if you're shutting down.

Luxury shopping is officially dead. I've bought from several designers and departments within NM. The service and luxury experience has severely deteriorated. The sales associates at VCA aren't hospitable or helpful. Two sales associates in the shoe division ignored me for 10 minutes to have personal conversations among themselves. Their demeanors weren't the most approachable and of course no greeting or acknowledgement of any sort upon entry. You'd think I was invisible. I miss the days of high fashion shopping being fun, accommodating, and explorative. More recently it's been a massive disappointment. I don't want a red carpet but some hospitality, mannerism, and professionalism should be a minimal standard in establishments of this caliber. The bar is so low.