Ewelina J
Google
Disappointing stay.
Room cleaning could be improved – on several occasions trash and empty water bottles were left behind after service. Complimentary water was provided only on the first day. Breakfast was very modest and not of the best quality, especially when it comes to vegetables and healthier options. Hot dishes such as scrambled eggs were not included in the price, and the coffee served was unfortunately of poor quality.
Staff were not very welcoming, and interactions often felt unfriendly, which left a negative impression. During breakfast, the atmosphere created by the staff clearing tables seemed rushed and not particularly guest-oriented. On the positive side, rooms are quite spacious and equipped with an iron and ironing board. There is also a gym, though the treadmill could use some servicing. The hotel is pet-friendly, offering a dog bed, bowls, and even a small gift of chocolates, which was a nice touch. The biggest advantage of the hotel is without a doubt its excellent location. Unfortunately, the rooms are noisy at night due to loud parties and music coming from nearby bars, which can disturb rest.
The rooftop bar would benefit from more attentive service – tables were not always cleaned promptly, and menus were not readily offered. The area is also rather dark, which makes it difficult to read the menu without additional light.
Overall, for the price, the hotel did not meet expectations and fell short of the standards advertised. I rarely write reviews, but in this case I felt it was necessary, as this was the biggest downside of an otherwise beautiful trip to Vilnius. We will certainly return to Vilnius, but next time we will choose a different hotel. It is also surprising to see so many highly positive reviews, as we travel frequently and have a good basis for comparison with other hotels of a similar category.
This hotel does have potential, but more attention should definitely be paid to the quality of customer service. It would also be worth improving the breakfast offer by including freshly prepared dishes made by a chef – something that has already become a standard in hotels of this class.
