maciejkR6396VW
Google
I have very mixed feelings about our stay. On one hand, most of the things were in line with expectations, such as: great indoor/outdoor pool, pretty good half board, spacious and clean rooms etc.||On the other hand, with very high price point comes with high expectations toward service, and this is where the hotel failed miserably for us.||It was the only place during our long road trip (and staying in ~12 places) where we didn't feel welcome. During check-in process I felt like we're a nuisance for the staff. "Here is the card, elevators are there, have a good day". Nothing was explained, no tour of the property. Not even such trivial things like breakfast / dinner times or even handing over card which contains such information (I seen it later available on the counter). I'd comment that person "welcoming" us behaved like she owns the place, but judging by the photo of the owners family that waited for us in the room, that might be actually true.||Aside of the major issue above that set the tone for the rest of the stay, there were also multiple instances of unprofessional behavior from other staff members. While nothing was really a big deal and single instance would be ok, consistent lack of professionalism is not something I expect from property of this class. Some examples: ||- I had a specific request for non feather pillows (confirmed by email before checking) that was not delivered. Needed to follow up with reception after arrival.|- We weren't on the list of dinner guests. Quite surprising mistake for hotel with 3/4 board by default. Quickly solved by staff so again, not a big issue.|- As we were already into 4th week of road trip, our car was quite dirty and didn't have proper wash aside of some quick pressure wash on gas stations. I asked at the reception if a proper, hand wash can be arranged, or should I find a detailer by myself. I was assured it can be arranged. Next day I was notified that it's done and added to my bill. Car was not clean at all, not even close by any stretch of imagination. I ended up leaving the car for a proper wash in Salzburg during a short trip and "cleaning" was taken out of the hotel bill, but the whole interaction was very unprofessional.