Jh R.
Yelp
So, super excited to be skiing in Fernie BC and have heard lots about the quaint little downtown scene. Me and my pal from (California) came across a cool little Tapas and Tequila bar as advertised on the building outside. We rolled in at about 6:00pm, and sat at the bar. We were greeted by an employee who asked us if we wanted a food menu and drink menu. We gladly said yes. We proceeded to order a local pint of beer and a shot of Mezcal as they have several to offer.
Unfortunately the shot my pal wanted was out of stock. We then ordered another Mezcal and it was great.
We then decided to order (2) tacos and an order of chips and salsa from the menu that was presented to us. The bartender then told us, that 'actually only the 3 top appetizers are available at the bar, but if we wanted to take a table and order other food we could'. Of course, we asked why, and they said that when it gets really busy, it is hard to serve food at the bar. I then said, well, it is not busy and can there not be an exception made? The very RUDE server/bartender then said, absolutely no exceptions!
We then said, ok, please just bring the chips and salsa. Several minutes later the chips and salsa came, without any napkins or plates etc. We then witnessed 2 separate individuals newly seated at the bar and they were dropped side plates and napkins.
Shortly there after, the young lady seated next to us had (3) tacos dropped in front of her????
So.....What is going on? About 10 minutes later the bartender/server then came back to ask if we wanted another drink and we kindly asked for the cheque. When the cheque was presented, we asked why the young lady beside us was served (3) tacos, (based on the no exception rule). The incredibly rude server then said, 'well, you didn't let me finish earlier.....if you are a single diner at the bar, then you can order whatever, but because you are 2 people, you cannot'!
I am blown away by this answer.....she shrugged and pretty much gave us a look of, 'get out and I don't need your money'!
Needless to say, we will never go back and will let everyone we know how incompetent and absent their staff was.
I hope the ownership and or management running this establishment see this post and understand that their staff is saying 'NO TO BUSINESS'!
....by the way we are both in the hospitality business and it is unfortunate because the place appeared to have a good vibe, but the 'checked out staff' is clearly killing it off