New Bedford Harbor Hotel

Great location. The hotel lobby was beautiful. Unfortunately the restaurant/bar was not open. We were only provided 1 towel for our stay as the service they use for linens has a fire. The staff was not able to provide an update on getting towels. We had to go to Walmart to buy towels to ensure we could dry ourselves after showering. We waited at the front desk for a long period of time without being helped because no one was there. The hotel stairway also smelled horribly of marijuana. Our room was dusty. On a positive note the building was beautiful and the bed was comfortable.

Dirty room! Looks like it hasn't been cleaned in weeks. Or it is used as a employee relaxation room. Toilet won't flush, tried several times to get it too, never did. Plaster and paint falling from ceiling, plaster and dirt all over the bed, carpet, desk. Light fixture hanging from ceiling as soon as you walk in the room. Could very easily fall from the ceiling. Holes in every wall, esp the bathroom. Used to be a towel rack in the wall, now just 2 big holes and paint/plaster missing there instead. NO soap in bathroom! Towels are stained and have holes. Shower had large mildew growth and holes in the tile. Probably from where the soap/shampoo holder used to be. Loud banging noise all night from the outside. TV was missing power cord was unable to watch TV. Power outlet near bed was not secured to wall and sparked when I tried to unplug my charger. Bed very, very uncomfortable. Probably had not been replaced within the last 10 years. It's so old and used, that you roll to the middle of it. Had to wait over 10 min for the front desk receptionist to show up for check-in. Went to go find them, sitting at the bar with their head phones in and not paying attention.

Hotel is tired and needs refurbishing. Free parking available on the street because we stayed over a weekend other than that parking 2 blocks away. The gentleman who checked us in on Friday was very helpful and friendly. Next morning breakfast was adequate it nothing was labelled as a help for allergies. I went to ask a question at the front desk one of the girls was on the phone and the other was there joining in with the conversation neither acknowledged me and just left me standing there. Sunday morning there were no plates and very little cutlery. Went to get coffee and the pot was empty asked the lady on the front desk for more and she said she would get it. Nothing happened and when I went back she was standing there chatting to another member of staff. As soon as she saw me she stopped and went and changed the empty pot for a new one. Ate their first evening food was fine and cooked well but very limited. Wouldn’t stay there again and would think twice about staying at an Ascend hotel in the future

Hotel parking is almost 2 blocks away from the hotel. Couldn't walk it because of lung issues You can park on the street if you can find a place between 6 pm and 9am without plugging the meter. Streets are always crowded and hard to find parking. It takes some planning and driving around hoping someone will leave. Coffee machine in our room didn't work. Rooms were clean and nice enough and staff was friendly .Continental breakfast is pretty good

My wife and I came to New Bedford to celebrate her birthday. We paid extra to book a harborside room at the hotel for the nights of September 19 and 20. Upon checking in, we realized we had been given room 303, a handicap accessible room which faces the opposite direction of the harbor overlooking a roof and solar panels. The room was filthy. Walls were scuffed and dirty, the floors and nightstand were stained, the iron was strewn on the closet floor with cord unraveled, the bedding felt damp, coffee pods hadn't been replenished, existing towels were not all folded decoratively (were some previously used?), etc. We called the lobby to report that this was not the room we had paid for. They said they were overbooked and couldn't move us, but offered a $25 discount that we accepted. After mulling over our situation, we decided we could only tolerate one night in the room. As we left for dinner we talked to Steven in the lobby and told him we'd only be staying for one night. Because we booked through Booking.com, he said we had to call them to make the adjustment, which they then coordinated with the hotel desk. We did, and the process took about 40 minutes. After returning from dinner, we got a drink at the hotel bar. I finished my drink and my wife and I were chatting. She had barely touched her drink at that point when the bartender asked us, "are you all done?" as though he wanted us to leave. We answered, "not yet." There were other patrons at the bar, so it didn't seem like they were closing. (While finishing her drink, my wife noticed a small refrigerator in the dining area that held items intended for breakfast the following morning. The carafes held uncovered milk and juice which seemed left over from earlier breakfast. Those same uncovered liquids appeared to be used again for breakfast the following morning. We avoided using them.) After our drink at the bar, we tried to watch tv in our room...except there was no remote. The tv had no manual buttons, so I went back down to the lobby to get a replacement remote. Steven said that they had no replacement remotes and there was no maintenance staff over the weekend. He subtracted another $25 from our bill. My wife and I then sat for a few minutes in silence before she decided to go take a shower to reset from the frustrating evening. She had barely gotten into the shower to lather and the fire alarm started blaring. As she comes running out to grab clothes to go downstairs, the room phone rings. My wife answers, and it is Steven at the front desk, asking if she tried to take a shower. Quizzically, she says "yes, why?" Steven then chuckles and says that the alarm goes off sometimes, the fire department knows this happens, and they were going to reset it. It was at that point that my wife and I realized the fire alarm wasn't random, but her attempt at using the shower in our specific room made the alarm go off. (We have since found other reviews on here from months ago that mentioned room 303 and the fire alarm). At this point, we realize we can't shower. An alternative room was then offered to us. How was there suddenly a room available when they were overbooked a couple of hours prior? It's 11pm, all of our belongings are unpacked and everything is soaked from racing out of the shower post-fire alarm. We didn't feel like moving and just went to bed. Breakfast the next morning was disrupted by another couple blasting religious rock music at full volume from their phones and nobody could hear each other talk. Staff didn't say anything. We watched a staff member try and scrape up a pile of crumbs from the buffet table with her bare hands and decided it was time to pack up. At checkout we reported everything that happened and were told that there was no manager on-site during the weekends. We were advised to call on Monday. We submitted a complaint through Booking.com and the hotel refused to give us a refund. If you are looking for unstaffed filthy accommodations with no tv or shower, this is the place for you!

I travel for work 3 weeks a month, 12 months a year, all over the country. This hotel was very dated, shower was not as clean as it should have been, towels had shredded edges, sheets/pillow cases were stained or visibly not clean, the desk was skinny like a ledge and there were no outlets to use while at the desk. Safety - the lobby is part of the restaurant and anyone can access the elevators and roam through the halls. Not safe for a woman traveling alone. Staff were very friendly, area had great food choices nearby, street parking was free overnight.

Location and proximity to Whale Museum and coffee shops was appealing. Room was clean and had amenities including coffee, ironing board kit, and refrigerator. View from fifth floor was fairly nice. Bar was expansive but felt like a liminal space due to low lighting throughout day. There is room for improvement on unit furnishing, as there wasn’t enough space to move with a chair and desk that impeded movement. Power outlets on both sides of bed would also be convenient. The elevator is a little sketchy but is up to safety code. Breakfast was included but minimal. The basement gym was very humble. Would overall recommend for a short term stay for any conferences or weddings in town.

It's so cute and clean- if they tweaked a few things it would be perfect! Although all staff were nice they were just sitting around talking to each other. Upon check in we were not told about the free breakfast (which i already knew about and also will review here). There was no information about their bar/ restaurant, which actually looked very fun to hang out at, but no menus anywhere, even the website doesn't have a menu! Great walkability to most things. NOT on the harbor as one might think. Ok, so breakfast. I love a free breakfast, but honestly do not bank on this one! It was coffee, bagels, a few yogurts, and a moldy apple. Would i stay here again? Maybe. If there was not a cheaper option close by.

Love to see all the complaints. Now my review. Having traveled around the world and not expecting much in New Bedford (I would be in Southeastern Massachusetts nearly every day 20 years ago...), I landed this hotel on Priceline and it certainly did not disappoint. From check-in to check-out, no lines, no waiting, and if you don't like the noise from a bustling downtown and from a bar downstairs, do your homework and investigate first. That said, I didn't take my own advice but it worked out so well. Top floor corner room. Sure, the layout could have been better but come on. It's progress, not perfection. Way to go, Harbor Hotel! I'll be there again next time. Keep up the good work for the Whaling City as it is finally coming into its own.

It's not as bad as the raft of one star reviews below this. The rooms are trying to be nice, with high ceilings and big windows, and *some* modern furnishings. I found the staff to be perfectly nice; maybe people have expectations of servile service but this is hardscrabble, salt of the earth, Casey Affleck movie New England. People are perfectly nice, just really not effusive. The town is a little sad, but nothing like some of the blighted post-apocalypse towns I've visited in my time. Location of the hotel is right in the middle of it all. Now the issues: * as others have noted the sound bleed is real. Traffic sounds as if you're on the street, upstairs and hallways creaking, loud noises, doors slamming shut (would that be so hard to fix?) * a bit of a sht show when it comes to management and getting rooms ready to check in... * the bathrooms are indeed tiny and uncomfortable * stuff breaks in the restaurant and then the whole thing shuts down So there it is. Buyer beware but really you could do much worse. The rates are reasonable all things considered, too.

Loud, cold, bad neighborhood, small room with amazingly small bathroom. Beautiful restaurant and bar, but only open Thursday through Sunday. Bad parking 2 blocks away. Less than clean bed, little black specs of stuff throughout. Phoned a friend for guidance. Not sure what I missed but needless to say this place was disappointing.

Do not stay here, the hotel staff is rude and uneducated. They hung up the phone twice on me calling from my room. The hotel did not clean the rooms and had no towels. It was 105 out and we were out all day to come back to the hotel with no towels and not be able to shower had to go to a 24 hour Walgreens and buy them ourself at midnight. Hotel is also dirty in general absolutely avoid!

I know there are some bad reviews of this hotel but this was not my experience. The person who checked us in was quite lovely and gave us great advice as of where to go to get food and a drink. We ended up having a drink in the bar before heading to a work Christmas party. The bartender was delightful and made a very good cocktail. The room was clean and the bed was comfortable. The hotel was renovated about four years ago and it gave the old building a nice freshen up. I would definitely come and stay again.

I was exploring the RI and southeastern MA shoreline over Memorial Day weekend. Booking through HotelTonight app each day. Other two night's stays were great. I checked in 4-hours early at New Bedford Harbor hotel and wasn't told anything. Then early in the evening, a nightclub broke out in the space right below me. No floor insulation or sound-proofing obviously. In the lobby next to space sound was reasonable, but in my room right above space it sounded like I was right in the room with max volume 80s club music pounding continuously well past their own "quiet-time" of 10:00 pm. I couldn't hear Celtics game on TV in my room had to go out to watch most of game, and music played well past 11:00 pm and their own set "quiet-time" is at 10:00 pm. It was an un-rentable room and they knew event was happening and knew it was a loud DJ with 80s club music and they allowed it to go past their quiet time. The group that booked the space below booked hotel rooms but weren't made to book the rooms they knew they were going to turn into a nightclub and fully affect my room making it un-rentable. I asked for a manager when it first started and I was told they were "out clubbing" and I could talk to them the next day. I offered solutions of switching rooms as it started very early in evening well before Celtics game with the pounding music and I was totally denied. I want all of my money back, hotel should refund though HotelTonight asap. Already requested at front desk.

After The bomb-cyclone literally flooded our hotel in Plymouth, MA, this was the closest hotel we could find with power & availability. The hotel was great, a nice clean room and a comfortable bed was just what we needed. Parking was down the street & around the corner, but street parking was free from 9pm to 9 am. To our surprise, they had a small buffet breakfast, just the essentials, but it was perfect. The staff were all very friendly.

Can't say what the stay was like because we were booted from our reservation the day before we were supposed to check in. In FEBRUARY we reserved a room in a block of rooms for a wedding we are going to literally tomorrow. And we reserved through Expedia, which apparently gives the hotel the right to overbook and then give away our room--that we already paid for-- to accommodate people who are last minute booking their hotel rooms this weekend. We tried calling the hotel, they said they would find a manager and call back, when they did an hour later, "every manager" went home for the day. So only book at the New Bedford Harbor Hotel if you want to be screwed over the night before your stay.

First and foremost - I am always willing to give people the benefit of the doubt. I have worked in hospitality all of my life and believe in treating people with respect, empathy and fairness. That said, my husband and I were working with this hotel to secure a room block for our upcoming reception. We spoke multiple times with the events manager. We received inconsistent and conflicting information. After multiple weeks of delayed and inconsistent communication, the manager finally verbally confirmed with me that she had secured our room block and would be sending over the contract via email shortly. That never happened and when I followed up again, she told me she was at "negative rooms" and said she would look into the issue and contact me again. I looped back a week later and left three messages for her and eventually asked to speak to the General Manager. All of my calls were not returned. Finally I was able to speak with her and she said "we have no rooms available" with no apology, no accountability and no professionalism. She stated that they are currently "without a General Manager". All things said, we completely would've understood if someone had simply said "I'm so sorry, I thought we had a room block for you but we do not. I apologize". Instead they deflected any type of ownership and offered not even a simple apology. Truly disappointing and sadly reflects that good, valued customer service is lacking with this hotel and ownership. I hope they are able to either staff it appropriately or train their staff to do their job to a standard level.

Don't waste your money. It's a business building that was converted into a hotel. There's no sound proofing. I could hear everything the guests were talking about in the other rooms, as well as the staff's personal conversations as they lingered in the halls. It's an issue if you'd actually like to sleep. Staff is very courteous when you run into them. You don't see them for maid service, because in my three day stay there wasn't any. Room are small and the entry doors SLAM shut on their own. Managing staff lacks people skills. Boy does she ever. Overnight parking is not convenient. Also, you can see in the photos taken from my room, what you get when you pay the extra $ for the so called, "Harbor View." That was insulting. Room is clean, but a bit worn. The hotel is near lots of local restaurants you can walk to. I was there June 2023. It's silly to pay the prices they were asking for at that time.

Room was dusty and had stains on the sheets and curtains. Bathroom sink didn't drain properly and we found toenail clippings in the sheets.

This hotel is run by amateurs for midgets. We had a horrible experience in this hotel. The staff knew nothing about the hotel and how it functioned. It took us 15 minutes to check in for three nights. The room was so small that two people could not pass in the room. The bathroom was tiny and not well appointed. The "free" breakfast was cellophane wrapped food. Coffee was OK from a huge pot that wasn't always full! Rooms were only cleaned on Monday, Wednesday and Friday so we had to use the same towels and never had the bed made on a daily basis. The shower had chipped tiles and had poor controls. Air conditioning was very difficult to control and when we arrived in the room the temperature was set at 68 degrees! FREEZING even for summer. The bar was only opened Friday, Saturday and Sunday and the lobby was very dark. Parking was a 5 minute walk away without any security. Parking in front of the hotel was controlled by parking meters and nazi metermaids. I would not recomend this hotel.

I love the atmosphere in there. It is a really nice place to sit. They have a some good whiskies, etc. I just wish that they would step up their game with the food. The food is uninspired and low quality. If they had decent food, the place would be packed all the time. I want to love it. The aesthetic is really great. They just need good food. It would totally be worth investing in some educational courses for the kitchen (no pun intended). Everyone is so nice; I don't want to see anyone lose a job, but, as it stands, I don't want to eat the food. I will say that I think they do a decent steak, if that is your thing. But otherwise...

A woman was checking out due to excessive noise as we were boarding the elevator. I should have taken heed. I was immediately transported back to my youth hostel days upon entering the hotel room. The hotel room was tiny, dirty and smelly. I refused to put my shoulder bags on the floor. We were tired and weary so we showered with the expectation of "making it through the night". I bathed my kids, got in the bed and felt choked by the musty smell. One hour after checking in, we grabbed our bags and left. I lost over $300 but the money was well spent because I know to never stay here again. We checked into another hotel.

What a great discovery! We stumbled upon this place while driving through downtown and decided to go into the lobby bar. Before we knew it, we had booked a room for New Year's Eve. A scrumptious dinner was had but the great surprise was our room. It was huge! vintage light wood polished floors, loft style ceilings, windows everywhere and a sparkling clean bathroom topped off the venue. The Samsung TVs were a great bonus. Oh and the room comes with a full breakfast! This was a quick overnight for us as we live 30 minutes away. We will be back! The food and beverage manager took special care of us. The staff really seems to care and take ownership of this place. Will recommend highly to others!

Great new hotel in the heart of downtown New Bedford. It was very very clean, with hard wood floors in the rooms, comfy bed and great bathroom and shower. The rooms are simple and streamlined with modern touches. The front desk was pleasant with every interaction and the feeling of covid consciousness was eminent throughout the hotel. The lobby restaurant was closed due to covid but the aesthetic looked cool. We will definitely stay here again.

Valet parking - so convenient and the attendant was super helpful. The place looks spectacular! We are local so went in for a snack and a glass of wine, not as an overnight guest. I had the crab cake appetizer - very good! Loved the atmosphere, especially nice with holiday lights aglow. 3 TVs at the bar with 3 different sports events. I'm not a fan of TVs and they don't go with the elegant feel of the place, next time I'll sit near the window, with the TVs behind me. We will go back for a full dinner soon. The waitress seemed bored and/or just couldn't be bothered. She didn't even say hello and muttered the least amount of words possible as she took our order. No conversation. No smile. She seemed put out. Please find a waitress who is as enthusiastic as we are about New Bedford's great new place.

We, the South Coast LGBTQ Network, had an event May 31st celebrating the 50th Anniversary of the Stonewall Riots. We had several meetings with Teddy and Alan prior to the event. The staff went out of their way for us. The food and appetizers were awesome. They even had free swag for us from Absolute. They went above and beyond giving us the conference room as well which we utilized for an LGBTQ Artist Gallery. They also hired a DJ/sound person at their cost for our event. We're having an LGBTQ Tea Dance monthly at the hotel. So looking forward to our continued work with Teddy and Alan. Shout out to the front desk, kitchen staff and bartenders. Thank you for going above and beyond.

The bar in the New Bedford hotel is a hidden jem. Kristin is an amazing bartender serving up twists on your favorite classics!Try the J Rose old fashioned, it was delicious!

It's 10pm on a Friday night and I have a 6am flight. The hotel is hosting a dance party in their lobby slash bar area. The music is so loud and thumping I can't fall asleep. I called down to the front desk and asked the lady if she could turn it down, she said she couldn't. I then asked if there was a manager on duty I could speak to, she said the manager was too busy bar tending to come to the phone. If you're looking for a peaceful nights sleep this is not the hotel for you.

Today, Christmas Day, my friend and I are staying at the hotel. We wanted to have Christmas dinner with a friend in New Bedford but all the restaurants were closed except the one in the hotel. We were pleasantly surprised by such a caring and friendly staff that served an amazingly delicious meal. We ordered the French onion soup, that was to die for, crab cakes and stuffed mushrooms that were yummy. Also, the scallops which were perfection along with the stuffed chicken. When were done with appetizers and entrees we could not decide if we wanted dessert. Lucky us we went with the apple crisp which was heavenly. Buttery, crispy crust was fantastic topped off with ice cream and whipped cream. The price point for such a good meal was very reasonable. Alan, the Head Chef is personable and passionate about food. Ok, enough about the restaurant. The hotel offers a very welcoming environment upon entering with various couches in the lobby. Feels like entering someone's living room. Our room is clean, beds and pillows are very comfy. Overall friendly, pleasant staff, who are very welcoming and a restaurant with delicious food.

The entire staff was welcoming and helpful, front desk, bartender bellhops and the night manager! Great location, modern furnishings, comfortable bed. Our King Room was a bit small as well as the bathroom but nonetheless livable. I would like to add a comfy chair and a lamp would be nice so one can sit and read the newspaper or a book. Enjoyed our dinner while sitting at the bar, nice food and wine selection with attentive service. If you stay at the hotel Rosa's hot breakfast is outstanding! ( It comes with your room).

We chose the hotel because it was close to The Vault at Greasy Luck concert venue and we were blown away. The staff was knowledgeable and accommodating - everyone from the front desk people to the housekeeping and restaurant staff. The king bed room was small but the high ceilings kept it from feeling too close. Big shower, comfortable bed and great views of the harbor and town. The room had what I think were the original factory wood floors, which added to the charm. The hotel's interiors are terrific - old factory/industrial with modern, clean lines and colors. Our stay included a very good breakfast - pastries, pancakes, bacon, eggs and potatoes plus some excellent coffee. The only drawback is the elevator is slow, but the stairs are an easy climb up or down if you're in a hurry or want a bit of exercise. The hotel has valet parking or you can park for free in their lot about 2 blocks away. It is about two blocks from The Vault and within an easy walk of the New Bedford Whaling Museum (fascinating), a lot of good restaurants and the harbor. There's even a book store almost across the street.

What an amazing, down to earth, stylish place to stay, the feel of a B&B in a downtown atmosphere. Every aspect of this hotel was impressive. Will stay again and again while in New Bedford or nearby. Staff was amazing, and you are served a real breakfast in the am. Price very competitive to the major chains, includes a full bar and restaurant as well. Very new, very sleek.

Pretty neat hotel. Definitely stay again. Clean room, nice bar and friendly people. Down side was that parking was about 1/2 a mile away and the valet parking have wierd hours so i had to walk to the lot when i left.

Went in with a party of 7 for a 6:30 reservation. Place wasn't really busy but yet we waited 10-15 minutes until someone came over to help us. The lobster bisque would've been great if it was warmer. Stuffed haddock and sautéd veggies were great...Portuguese rice was just blah! My husband ordered steak which came more well done than medium. His steak cutting shook our table since it was uneven (hostess knew and said she'd be back to fix it..didn't happen). I'd revisit for the sangria but probably not the food.

Normally, a stay at a hotel that's 3 miles away from my house would be really silly to me. My boyfriend brought me here for dinner on my birthday and surprised me with a stay in one of the rooms and the entire staff was incredibly helpful and supportive with his plan. The food in the restaurant downstairs was amazing and the room was very clean and cozy. The ONLY negative was the shower. The knob on the shower seemed to not be working, and when you set it to a temperature, the knob would move and make it hotter (not a complaint, just seemed unusual!) I can't say I will be coming to stay here again, because it is walking distance from my house, but I WILL be recommending out of town visitors to stay here- and definitely to try the chicken Marsala too

This review is for the hotel and the restaurant. The hotel is definitely the most stylish place in the area and the price was certainly right. And the location can not be beat in terms of seeing the sights. However, there were little things about our stay that lowered our overall experience here; the windows in our room didn't close or seal properly and there was an annoying howl from the wind all night. It really did not make for a restful nights sleep. Our room was on an upper floor and the water pressure suuuuuucked. We also lost all hot water mid-shower which was really unpleasant. The night stand table lamps omit the harshest brightest LED light possible, they do not set mood if you know what I mean, therefore we kept them off the entire time. The king sized bed was very comfortable but very firm pillows. As for the restaurant, we had drinks/dinner and complimentary breakfast the next day. My bowl of chowder was quite good, but his Mac n cheese came out cold and watery. The ambiance of the restaurant is trendy and there was a nice mixed crowd for a weekend. As for complimentary breakfast it was definitely a step up from your regular hotel offerings and was being well maintained by the friendly staff. Would I stay here again? Yes. Its location more than makes up for the little annoyances.....

My husband and I stayed last night at the New Bedford Harbor Hotel and we're more than pleased. The location is fantastic! Right in Downtown New Bedford where the history of the whaling town is so rich. Downtown has changed a lot over the years and there are so many nice restaurants within walking distance. If you don't want to leave, there's a beautiful dining room and bustling bar right in the lobby of the hotel. Next time, we'll definitely be trying the hotel restaurant. Our room was gorgeous with exposed brick and wood, really showing the history of the building. Loved the aged elements paired with the modern white, grays and blues throughout the whole hotel. Bed was extremely comfortable and made for a great night of sleep. Everything was spotlessly clean and comfortable. Although we didn't need to have much interaction with the staff, everyone we came in contact with was more than pleasant. We were always greeted when we walked in the lobby. Even the elevator hallway door was opened and held for us each time we entered. Little things like that go unnoticed by many but really amp up the hospitality here. We can't say enough good things about our stay and we can't wait to visit again for another one. Highly recommended.