Thomas D.
Yelp
We had a dreadful experience yesterday upon picking up a $75 Crab Lasagna for a special family event that night. We had specifically requested the lasagna be UNCOOKED as we were picking it up at around 1:00pm to eat for dinner at around 6:00pm that night.
Upon advising we were there to collect an order, the friendly staff member behind the counter presented us with a COOKED lasagna. Upon questioning this and stating that we had ordered it UNCOOKED, the staff manager said "sorry let me get my manager". This is where it all went downhill very quickly.
The "manager", an arrogant, rude man with a French accent came over and abruptly stated "WHAT'S THE PROBLEM". A little dumbfounded, we explained that the lasagna was supposed to be uncooked as we were eating it 5 hours later for dinner. The "manager" then said words to the effect of "DEAL WITH IT, it will be fine, I've saved you time, just stick it back in the oven or the fridge". Again, absolutely baffled that a manager would speak to a paying customer like this we enquired that it might make us sick given it was seafood, He abruptly stated, "IT WILL BE FINE".
After a heated argument he stormed off and left us with our salmonella riddled lukewarm lasagna to eat at 6:00pm that night. The original staff member, also a little rattled at how this pig of a man spoke to us, apologized profusely on his behalf however not so much of an apology from the manager for his disgusting behavior, not so much as an acknowledgment that he had cocked up the order, no offer of how can we make this right for you mr and mrs customer, nothing.
To make matters worse, we followed his instructions on how to keep the lasagna edible until dinner time and every single person that ate it went to bed and woke up with a queezy stomach and violent diarrhea. I hate to say I told you so mate, but we told you so.
What an arrogant pig, this is the second instance we have had the same behavior from this "manager" who clearly hasn't got a clue of how to deal with paying customers.
I feel sorry for the staff members, and the owners of this wonderful restaurant having this man as the face of their business.
How appalling, shame on you.