New Garden Hotel

So a bit dated review as my 10 day stay at the New Garden Hotel was in November 2017 so almost 8 years ago. It's a laid back hotel that caters to SINGLE men for fun, sun and play that is located nearby or I should say with the recent crack-down the whole character and theme of Sousa has changed. I was hoping to get back to the Sue and if/when I do I would have no issues staying at this hotel on my next visit, should that be the case.

Newly renovated rooms. Good location just 200 meters from the beach. On the downside: noise insulation between the rooms is very poor. For some reason they don’t have any shampoo/conditioner in the shower, but there’s 3 blocks of soap bar. Despite the negatives, overall good experience.

I recently stayed at New Garden Hotel in Sosua, and I cannot express enough how disappointing my experience was. First of all, the customer service was abysmal. I tried to cancel one night of my stay, and despite making a clear request well in advance, I was told it wasn’t possible. This is completely unacceptable and shows a lack of respect for guests’ needs. Additionally, the room was far below expectations. There was no shampoo provided, which is basic for any hotel. There was unbearable noise until 2am coming from the balcony, making it difficult to sleep. The breakfast was also a letdown. Despite it being included in the stay, water was not provided as part of the meal. I had to pay extra for something as basic as a bottle of water, which felt very cheap and inconsiderate. To make matters worse, I noticed multiple females coming in and out of the hotel who appeared to be involved in inappropriate activities. There was also a strong marihuana smell lingering around the pool area, which made the environment feel uncomfortable and unpleasant. It felt unsafe and unsettling, and I certainly would not recommend this place to anyone looking for a peaceful, respectable stay. Overall, I would not stay there again, and I would advise others to avoid it as well. There are many other options in the area that offer better service and safer, cleaner environments.

The hotel staff was nice and breakfast was inclusive every morning. My only issue was they didn't have the deluxe suite available which I supposedly reserved online.

Wonderful atmosphere. The place is totally remodeled with beautiful looking rooms. Safe environment and excellent customer service 👏 👍🏾 👌.

While the location of the hotel is fantastic and very convenient, there were several issues that made my stay less than ideal. First, the staff, especially at the reception and the breakfast area, seemed unprofessional and poorly trained. It was evident that many had not received proper hospitality training, with some even appearing to dislike their jobs. One particular staff member at breakfast was unfriendly to the point of being arrogant, which made the mornings unpleasant. That said, there were some positives. The security was strong, and I felt safe throughout my stay. The cleaning team did a good job – my room was clean, and I didn’t encounter any bugs, which is always a plus. However, the room maintenance left a lot to be desired. The room was old and worn down. Several things in the room were broken or malfunctioning. The air conditioning unit, while functioning, was partially broken and blew cold air directly onto my face, which resulted in me developing a cough. The shower handle also kept falling off, and despite two attempts to fix it, the problem persisted throughout my stay. Lastly, I experienced issues with the toilet; twice, I couldn’t flush it, which was quite inconvenient and frustrating. Overall, I was left disappointed with my stay. While the location is excellent and the cleaning staff reliable, the lack of professionalism and room maintenance issues really detracted from my experience. The quality of the rooms seems to fluctuate greatly, so if you’re booking this hotel, you might get lucky with a good room, but there’s also a high chance of ending up in a poorly maintained one. This level of inconsistency is unacceptable for a hotel and makes the whole experience feel very intransparent.

New garden is a popular Hotel for Sousa. The rooms are nice and clean. Hotel staff are friendly. Restaurant and swimming pool available here. I recommend this hotel for single men, couples who are open minded. This is definitely not a family structured hotel. If you have kids stay elsewhere.

We stayed here for a week at the beginning of august. Great hotel in the centre of sosua. The rooms are very clean. Water pressure in the shower is very good. Air con is strong and works very well. The queen size bed is very big and comfy. There is a nice swimming pool in the reception area. Breakfast is included with the room and the food was very nice. Location of this hotel is perfect. You are 2 minutes walk to the main bar/restaurant area and about 7 minutes walk to the beach. Hotel staff were very helpful and friendly. I wasnt happy with the first room i was given as the safe and a few other things didnt work. They then switched me to room 33 and i was very happy. I had an issue with the toilet not flushing, but the maintenance guy quickly came and resolved the problem