New Hotel Le Voltaire

Great design, superb room service. Beautifully designed. Service meets 4 start standard. Room service everyday. Solid breakfast, especially quality juices and pastry. Clean and comfy beds. Amenity kit in the bathroom. I had few inconveniences during my stay. My card stopped working once and meal I ordered was delivered without utensils.

Had a 2 night stay recently in May. POSITIVES - Room and bathroom were tastefully decorated and clean. Location is good, near range of bars and restaurants and Voltaire metro and a bus stop. Bed good size and comfortable. Breakfast had good choice and was open until midday if want a lie in. Water /Tea /coffee making available in room. Room had tv / phone/ small safe and free wifi. Free Toiletries and has a hairdryer. NEGATIVES - Thought it was rather pricey for the very small size of room. We paid GBP142 including breakfast per night, we stayed for x2 nights. Given Room 501 next to lift. Could only walk round our bed, very limited space for movement around room and placing our suitcase. Could only lie on the bed, not freely walk round room. One of the smallest rooms we’ve ever stayed in around the world. Don’t think it merits a 4* rating. No mini bar. No fridge. Maintenance not open x24 hours a day if required. Eg - when our AC was not working. No closed cupboard/hanging space, just mainly open shelving / open hanging rail. View from our room was a wall and darkish courtyard. Now the very disappointing fact. Our Air conditioning DID NOT work during our stay, so the room air was still and stuffy due to its small size, hence we had an uncomfortable x2 sleeps. It was one of our booking requirements, so it’s a “breach of contract” as it’s mentioned on the booking website and we didn’t have it. We reported it on numerous occasions to 3 different reception staff , 1st was soon after checkin, and 2 other staff including the nice housekeeping man for followup. ( I’ve not mentioned their names in this review ) We Checked in early evening. When we rang the receptionist on duty and 1 of us even went to the lobby to tell the same lady, she said NO ONE was available to come up to look at it. She said she’d get it working from downstairs but she had no luck. Said she was all alone so couldn’t leave the desk.She said she’d log the fault. Next day , someone must’ve looked at it whilst we were out, and it was confirmed by her that yes there was something wrong with the thermostat, hence it still didn’t work. We were advised to put it all in an official email the night before checkout which we did for the manager/ owner. At checkout early afternoon, both receptionists on duty said they’d followup with the owner/ manager. She ( name withheld) did reply after our return apologising and saying she’d give us a discount of another stay and that it was working before our stay. Didn’t find her very empathetic , not apologetic enough nor very interested in caring customer service. We had earlier suggested some compensation as a good will gesture/ inconvenience caused as we don’t intend staying with them again. Any decent hotel would be apologetic and own up to a fault/ maintenance issue, not make us out to be the guilty party. Now our followup emails chasing the latter are being ignored by the hotel. Even the travel agent on our return rang them, and the lady he spoke to said it says on their file, that there there was NOT ANY problem with the AC. He said he can’t do anything more on our behalf. If it’s fixed now, or if it was working previous to our stay, all well and good, but it WASN’T working during our stay and despite bringing it to the attention of 5 staff, it still wasn’t working on our checkout. They couldn’t move us , as the rooms were all taken. Based on the above surprising and very disappointing experience, certainly unexpected from a 4 star hotel, or the hospitality industry, it has resulted in us giving this negative review. If the AC was working during our stay, why on earth would we say it wasn’t and would we go to such lengths and wasting time and energy alerting so many staff and asking for someone to mend it?

Nice and crowded old town location. Rooms are very small and simple. Breakfast has few dishes. Expensive room

!!! Warning to other travelers, personal property went missing from our room during our stay !!! Unfortunately I cannot recommend this hotel. During our stay cosmetics went missing from our room. In the same weekend another hotel guest also had things go missing from their room too. Both cases were reported to hotel management, but despite the seriousness of the issue, the management were not surprised by it. When challenged about what they were going to do about it the hotel manager was unsupportive and indifferent about trying to resolve it. Despite the seriousness of the issue, she implied it was our fault that cosmetics were not placed in the safe?!? Although it was reported to the police, there is an open case with the police in the 11th district of Paris police commissariat, to date no compensation has been offered by either booking.com (the platform we booked the hotel on) or by the hotel. This ruined what was otherwise a wonderful weekend in Paris. UPDATE 13.01.2025. Today I finally received a reply, far to much time it should have taken for such a serious matter. Like other responses to negative reviews the response from new hôtel group is polite, but ultimately empty and worthless. The fact that the spend more time on their image on social media presence than solving real the real issue is highly disturbing. Again I must repeat there was also another guest who had property go missing AND the there is an open case with the Parisian police! On their website new hotel group prides its self on the heritage of a family home. In my home at least I can be sure my property will be where I left it when I return. I guess it is just nice marketing words that should not be taken seriously. It very much seems that despite the polite words suggesting otherwise new hotel group really has no interest in serious customer concerns and profits come before customers. Very sad indeed! This whole matter has been very disturbing and ruined our trip.If you indeed mean what you say that you remain reachable will you put this right for both the other hotel guest and ourselves who have suffered, or do you only offer more empty words? Update 15.01.2025. Despite claims full faith in their staff, this if the the review that I found during my research is correct it would mean ours was not an isolated incident. On the zenhotels review site for this hotel one can find a 1 star review by a verified traveler who had electronic items go missing from their room. According to their review all staff were questioned in front of them but the items were not returned. Honestly what was the hotel management expecting, it was highly improbable that they would get a signed sealed confession! Update 18.03.2025. Nearly three months later and still no compensation. Despite their own written feedback to this review "We are, and will remain, at your disposal, Sir." they were clearly ware that that was never going going to be a satisfactory response to property going missing of that was a demonstrably false statement with only the intent to white wash reviews.

I can highly recommend this Hotel. Very friendly Staff and super professional. Good level of English. Rooms are sweet but not huge. Nice breakfast and very comfortable bed. Location very good. Nice bar close by called Le Bec Sale. Nice bakeries and a few nice shops around. Would definitely come again. Highly recommended from a Business Travel Agent.

Unfortunately during our stay at new hotel le voltaire in Paris property went missing from our hotel room. The hotel staff were of course immediately informed. Rather disturbingly at checkout two days later we discovered another guest also had property go missing! Two cases of property going from guest rooms in the same weekend should be taken very seriously. However we were told by the manager that the staff did not know anything about it and “it’s our word against theirs”. This was of course completely ridiculous thing to say and as a result of that we reported he matter to the police. Despite all this, to date we have not been offered any kind of reimbursement! We have had feedback from the hotel management that they spoke to staff after we left but it did not yield new results. What a surprise. They are very naive if they thought they thought they would get a signed and sealed confession 🤦‍♂️! Being one to never give up I found another guest review on hotels.com from 2019 who also had property go missing from their room. The hotel management also replied to them and like with us they play down the issue, reaffirm their confidence in the staff and finish with a superficial “we remain at you disposal, but this seems to be more of an attempt to whitewash the issue than anything genuine because if they wanted to they could have solved it the day it happened. I would be interested to know where does this confidence in the staff come from, it seems to be very misplaced as our case is clearly NOT an isolated one. If only they would put as much effort into resolving these issues as to manicuring their social media presence! On their website the opine to their heritage of their first hotel in Marseilles and the spirit of a family home. In my home I can be sure when I return to it my property is where I left it. Perhaps the website is just marketing BS? So in the spirit of your gesture to “remain at our disposal” newhotelgroup will you show the world that taking money is not your only motivation, step up to your responsibilites and finally put this right for both us and the other guests? --> Suggestion instead of making social media friendly statements in your reply to this review about you "remaining reachable", you ahne all you need to contact us, our Data was provided to you at check in, you also have the booking references from the booking platfroms used! Polite but ultimately superficial and meanigless statements, avoidance of answering pertinant questions, obfuscation and misrepresentation from new Hotel group in their reply in coming in 3...2...1...

The hotel is well located for Belleville and the Marais. The rooms are beautifully decorated (I was completely seduced by the images on social media) though be advised that some bedrooms are so small you can barely open the door without hitting the desk, and it wasn't possible to squeeze past one of the beds to get to the bathroom without turning sideways. Despite this, the hotel is clean and well decorated, the beds are really comfy, it really does live up to the aesthetic standards I expected, and the buffet breakfast is very good. However, a member of staff on the front desk was incredibly aggressive and rude, and management did not follow through on their apology for this despite repeated requests.

Great reception in the entrance. Nice little cousy room in almost central Paris.