Nairi Hotel Yerevan

Warning: Fraudulent Hotel – Avoid at All Costs Absolutely the worst hotel experience of my life. I had a fully prepaid reservation through an agency, but upon arrival, the staff claimed it was “cancelled” and demanded an additional $250 to check in. This scam was happening to every single guest that day — conveniently during a major event (JLo’s concert), likely so they could double-charge tourists. We waited two hours with my young daughter, missed our plans, and were treated with complete disrespect. Staff mocked our passports, lied about reservation numbers, and were openly rude. This wasn’t a misunderstanding — it was organized fraud. Other travelers confirmed similar experiences across the city, but this hotel was by far the worst. As a well-traveled US citizen, I’ve never encountered this level of dishonesty or customer abuse. This place should be blacklisted. Do not book here. Ever.

We stayed here with our family as we were stuck in the country due to flight cancellations. The hotel is fairly priced with decent services. It wouldn't have been our first choice, however, Hasmik - one of the managers made our stay pleasant. With her hospitality and kindness, we were comfortable during out stay. She went out of her way to help us and provided any support possible.

My experience at this hotel was absolutely terrible, and I strongly advise others to avoid it. From the moment I arrived, I was taken aback by the unprofessional and unfriendly attitude of the reception staff. They were rude and seemed indifferent to my presence, which made me feel unwelcome from the start. To make matters worse, their behavior felt discriminatory, as it seemed they treated us differently based on our skin color. I found this completely unacceptable and offensive. Upon check-in, they handed us the key without offering any explanation about the room, amenities, or even basic hotel procedures. I found this lack of hospitality shocking for a place that claims to offer a welcoming experience. Furthermore, the hotel advertises a breakfast service, yet there was none available when we asked. It was a false claim, adding to the frustration. To top it off, there was no hot water in the shower, making it nearly impossible to enjoy a proper shower. The bed was incredibly uncomfortable, with poor quality bedding that made it impossible to sleep well. The noise from the surrounding area was unbearable, as the hotel is located near a busy highway, and the rooms aren't soundproof, so you can hear every car passing by. Overall, my stay was a complete nightmare. I would never return to this hotel, and I would highly recommend others to avoid it as well. It was an unpleasant experience from start to finish, with terrible service, false advertising, and unacceptable conditions.

The hotel was clean and comfortable, with everything needed for a short stay. The atmosphere was quiet and pleasant. Good option if you’re looking for a simple and tidy place to rest.

Worst hotel ever 1. Awful rooms without any good options to upgrade. Uncomfortable bed, conditioner is not working 2. Room service is super bad as they are not cleaning rooms at all, even when you tell them 3. Breakfast is non-tasty and nothing you can find there. Even good coffee is not included and you need to pay for it 4. Noisy at night if you open a window. And you need to open a window if you want to sleep, as conditioner is not working at all NOT RECOMMEND AT ALL

Since i checked in at the hotel my room AC not working and today they have a technical issue no cold water and toilet flush is not working!! And since i came no one clean our rooms even today i requested the housekeeper to clean and she asked to keep the key in reception i left it at 9:30am and i came back to hotel at 7:20pm and no one cleaned it!! When i complained they simply said no housekeeper now and no solution for anything

this is terrible hotel, dirty rooms, there was no cold water about 12 hours, and personal hasnot answer. noise goes one to other rooms. breakfast was very poor. dishes in dining room was not clean. this hotel has nothing of 4 star, there was only three plug in two person room, one for Refrigerator, one for tv and one for lamp, if you want to charge phone or something you need to turn off one of them😃,

What roast service .. There is no water in room for drinking. On breakfast even they didn’t want provide drinking water . Room service was very bad and staff behavior was so root . On breakfast you can’t find your wishing food . Overall This very bad services