Ivan Kurban
Google
Beautiful villa with a stunning view, but absolutely awful staff
The villa itself is beautiful and offers a fantastic view over the old town — truly a gem in terms of location and architecture. However, the experience was completely ruined by the appalling behavior of the museum staff. We arrived half an hour before closing time with valid tickets, and that would have been more than enough time for a visit. Despite this, the staff flat-out refused to let us in, showing no flexibility or basic courtesy.
Their attitude was incredibly rude and unprofessional — it was clear they had no interest in helping or even being polite. There's a complete lack of customer service and respect for visitors, which is shocking for a cultural institution. People with such disdain for others should not be working in roles that involve any public interaction.
The staff's behavior left a bitter taste and overshadowed what could have been a lovely visit. A disgrace to such a beautiful place.