New Ōsaka Hotel

I stayed here on 10th July 2025 for 1 night. Rooms- good enough to accommodate 1 or 2 peoples. Service and atmosphere- excellent. 5 out of 5. Very close to Shin Osaka railway station. Need to keep rooms clean, free from hairs. Need improvement.

Clean and comfortable. Very convenient for using Osaka as a central point to explore the area. Local metro exit 7 just outside the door, and Shin Osaka a short walk away. Laundry accessible from the parking area via key card. 600 yen for a load (wash and dry, includes built in detergent), and password lock on the machine. Great for peace of mind.

Good for location if you want to be near metro as Shin Osaka is a 1 min walk away. But beware travellers as (1), when you arrive with family, there is no lift access to the hotel recep so family with kids [we had a 4 year old] and baggage face a narrow escalator and a fidgety child. We tried to haul our luggage up the escalator, with the kid and the wobbly escalator and all ... well we 3 took a fall. The staff initially said they will try to make the staff elevator available for us but with whatever translation that was not available, that did not prevail. (2) security is not so good as you actually don't need to tap your access cards to get onto the lifts so anyone can go onto the guest room floors and roam around there. Apart from that, the rooms are in fact quite large and comfortable

We sent luggage ahead of our arrival and one of our bags was damaged by hotel staff while putting it in our room (we know it was the hotel that damaged our bag, and not the luggage forwarding company, because pieces of the bag's wheel were on the floor of our room). The hotel website advertises a laundry service, and there are laundry bags and forms to fill out for having your laundry done, but hotel staff claimed that they don't have a laundry service at all. The hotel is convenient to Shin Osaka station, but it's not in a nice part of town.

Cosily small room, but it was perfectly adequate for my needs. Location was very good (even if I initially did turn the wrong way out of the subway!). Easy to get to Shin-Osaka JR as well.

This is the last hotel we stayed after traveling in Japan for the past 12 days. When we returned after a late night out met the worst receptionist. She was terribly rude to my wife. Don’t look Japanese. Can’t compare with all those sweet n polite Japanese staffs we encountered in all the previous hotels. What a way to end our trip. Stayed from 16/11-17/11.

I booked two rooms of Premium Twin room, 26 sq.m., which should include a sofa and a wardrobe, as advertised on Agoda and the hotel website. After receiving the booking confirmation, I sent a message to the hotel to confirm my stay via the hotel’s website. I received an automatic reply stating that I would be contacted in a few days, but I never received any follow-up. On the day of check-in, I arrived in the morning and checked in without being assigned rooms. I returned to the hotel around 9.30 PM and, upon entering the rooms, found that they were not the rooms I had booked. I was given a Twin Bed room, 18 sq.m.,. When I informed the hotel staff, they told me to “contact the agent where I booked.” When I asked to speak to the manager, I was told that the manager was not available and could not be reached at that time. When I asked how urgent issues are handled at night, I was told, “It’s your urgent issue, not the hotel’s .” I reported this problem to Agoda, but Agoda made me an unfair offer, giving me two options. Agoda offered a partial refund and stay in an unbooked room or canceled with full refund and 10% Agoda Cash and let us find another hotel by ourselves almost midnight, which is not a reasonable option considering the situation . Since we were concerned about not having a place to stay at that time, we did not dare to make further claims. However, after returning home, we filed a complaint and received additional compensation from Agoda. On the fourth night, I was bitten by bedbugs and reported it to the hotel staff, showing them the bites. I was only given an apology with no further help, no compensation, and no medication provided. After checking out, I reported this incident to Agoda, but they informed me that the hotel has no compensation policy and that this issue is beyond Agoda’s control. There was also an issue with cleanliness. The room, which initially appeared clean, had a thick layer of dust under the bed, which I noticed only on the last day while packing. Despite daily cleaning, basic areas like this were neglected, which was surprising. I wonder if this poor management is specific to this hotel or if it is a general practice in hotels in Japan to leave guests to solve problems themselves without proper assistance.

“ Honestly, I wouldn’t even want to give this place a single star. This is a hotel that shows no respect for its guests. The service provided by the hotel staff was extremely poor, raising questions about whether the hotel provides proper training for their employees. It wasn’t just one —everyone at the reception showed a lack of helpfulness and responsibility. Do not expect any assistance if an issue arises during your stay.” The only good thing about this hotel is its location

Room and hotel itself was very spacious considering Japan real estate. However, the hotel was on the older end and some of the furniture looked like it was ready to be replaced. Staff had solid English skills and let us keep luggage there even after we checked out.