New Ōsaka Hotel

I stayed here on 10th July 2025 for 1 night. Rooms- good enough to accommodate 1 or 2 peoples. Service and atmosphere- excellent. 5 out of 5. Very close to Shin Osaka railway station. Need to keep rooms clean, free from hairs. Need improvement.

We sent luggage ahead of our arrival and one of our bags was damaged by hotel staff while putting it in our room (we know it was the hotel that damaged our bag, and not the luggage forwarding company, because pieces of the bag's wheel were on the floor of our room). The hotel website advertises a laundry service, and there are laundry bags and forms to fill out for having your laundry done, but hotel staff claimed that they don't have a laundry service at all. The hotel is convenient to Shin Osaka station, but it's not in a nice part of town.

Clean and comfortable. Very convenient for using Osaka as a central point to explore the area. Local metro exit 7 just outside the door, and Shin Osaka a short walk away. Laundry accessible from the parking area via key card. 600 yen for a load (wash and dry, includes built in detergent), and password lock on the machine. Great for peace of mind.

Good for location if you want to be near metro as Shin Osaka is a 1 min walk away. But beware travellers as (1), when you arrive with family, there is no lift access to the hotel recep so family with kids [we had a 4 year old] and baggage face a narrow escalator and a fidgety child. We tried to haul our luggage up the escalator, with the kid and the wobbly escalator and all ... well we 3 took a fall. The staff initially said they will try to make the staff elevator available for us but with whatever translation that was not available, that did not prevail. (2) security is not so good as you actually don't need to tap your access cards to get onto the lifts so anyone can go onto the guest room floors and roam around there. Apart from that, the rooms are in fact quite large and comfortable

Cosily small room, but it was perfectly adequate for my needs. Location was very good (even if I initially did turn the wrong way out of the subway!). Easy to get to Shin-Osaka JR as well.

This is the last hotel we stayed after traveling in Japan for the past 12 days. When we returned after a late night out met the worst receptionist. She was terribly rude to my wife. Don’t look Japanese. Can’t compare with all those sweet n polite Japanese staffs we encountered in all the previous hotels. What a way to end our trip. Stayed from 16/11-17/11.

Room not too large but location is quite convenient if you need to take shinkansen to go

This hotel is situated directly across from the station, and it is an easy five minute walk. The staff was friendly however, the rooms are very outdated. The room was smaller than the typical Japanese rooms that we’ve been staying at. The beds weren’t comfortable at all. The lobby and area is updated and the rooms also need some care. We did take a walk in the evening, but there really wasn’t much entertainment or anything to do around that area. You definitely need to go into the station to enjoy anything. We chose this hotel because I had stayed here about seven years ago with my son. The experiences were completely different. I probably wouldn’t choose it again, but in a pinch it would do for a business person perhaps spending the night and leaving not a leisurely trip where you want to have a look at scenery in the area.

Room and hotel itself was very spacious considering Japan real estate. However, the hotel was on the older end and some of the furniture looked like it was ready to be replaced. Staff had solid English skills and let us keep luggage there even after we checked out.