New Ōsaka Hotel

I was surprised by the previous (although not so recent?) reviews of this hotel... Escalator at the entrance? So what? We managed with our two large suitcases very well, no problem at all. Outdated lobby or rooms? That was not my impression. No breakfast? Quite the contrary. There is a big, comfortable breakfast room and really copious breakfast buffet. We enjoyed it very much. No English at the reception? Well, some of the ladies speak it better than the others and we encountered only one who really had a problem. The advantage of this hotel is the price (by far!), and the location between the Shinkansen and the metro (metro is at the southern end of the big Shin-Osaka complex). Rooms are small, as expected in this type of hotel, but not too small: in ours, there was a corridor (the lenght of the bathroom), and we could keep our two large suitcases fully open all the time without blocking the way. They gave us a back alley window room though, with a wall of the next building a few meters away, although I had specifically asked for a view and booked many, many months ahead. Not the way you should treat your guests. Therefore only four stars from me after all.

I stayed here on 10th July 2025 for 1 night. Rooms- good enough to accommodate 1 or 2 peoples. Service and atmosphere- excellent. 5 out of 5. Very close to Shin Osaka railway station. Need to keep rooms clean, free from hairs. Need improvement.

I 've read lots of negative reviews, however I never experienced anything bad. Rooms were great / service was great / walking distance to Osaka station / Breakfast was all Japanese cuisine and it was delicious.

Staff were friendly especially the housekeeping team for a job well done! Very close to JR Station. Lots of convenient stores nearby.

We sent luggage ahead of our arrival and one of our bags was damaged by hotel staff while putting it in our room (we know it was the hotel that damaged our bag, and not the luggage forwarding company, because pieces of the bag's wheel were on the floor of our room). The hotel website advertises a laundry service, and there are laundry bags and forms to fill out for having your laundry done, but hotel staff claimed that they don't have a laundry service at all. The hotel is convenient to Shin Osaka station, but it's not in a nice part of town.

Clean and comfortable. Very convenient for using Osaka as a central point to explore the area. Local metro exit 7 just outside the door, and Shin Osaka a short walk away. Laundry accessible from the parking area via key card. 600 yen for a load (wash and dry, includes built in detergent), and password lock on the machine. Great for peace of mind.

Good for location if you want to be near metro as Shin Osaka is a 1 min walk away. But beware travellers as (1), when you arrive with family, there is no lift access to the hotel recep so family with kids [we had a 4 year old] and baggage face a narrow escalator and a fidgety child. We tried to haul our luggage up the escalator, with the kid and the wobbly escalator and all ... well we 3 took a fall. The staff initially said they will try to make the staff elevator available for us but with whatever translation that was not available, that did not prevail. (2) security is not so good as you actually don't need to tap your access cards to get onto the lifts so anyone can go onto the guest room floors and roam around there. Apart from that, the rooms are in fact quite large and comfortable

Staff were friendly especially the housekeeping team for a job well done! Very close to JR Station.

Room and hotel itself was very spacious considering Japan real estate. However, the hotel was on the older end and some of the furniture looked like it was ready to be replaced. Staff had solid English skills and let us keep luggage there even after we checked out.