New Osaka Hotel

“ Honestly, I wouldn’t even want to give this place a single star. This is a hotel that shows no respect for its guests. The service provided by the hotel staff was extremely poor, raising questions about whether the hotel provides proper training for their employees. It wasn’t just one —everyone at the reception showed a lack of helpfulness and responsibility. Do not expect any assistance if an issue arises during your stay.” The only good thing about this hotel is its location

I booked two rooms of Premium Twin room, 26 sq.m., which should include a sofa and a wardrobe, as advertised on Agoda and the hotel website. After receiving the booking confirmation, I sent a message to the hotel to confirm my stay via the hotel’s website. I received an automatic reply stating that I would be contacted in a few days, but I never received any follow-up. On the day of check-in, I arrived in the morning and checked in without being assigned rooms. I returned to the hotel around 9.30 PM and, upon entering the rooms, found that they were not the rooms I had booked. I was given a Twin Bed room, 18 sq.m.,. When I informed the hotel staff, they told me to “contact the agent where I booked.” When I asked to speak to the manager, I was told that the manager was not available and could not be reached at that time. When I asked how urgent issues are handled at night, I was told, “It’s your urgent issue, not the hotel’s .” I reported this problem to Agoda, but Agoda made me an unfair offer, giving me two options. Agoda offered a partial refund and stay in an unbooked room or canceled with full refund and 10% Agoda Cash and let us find another hotel by ourselves almost midnight, which is not a reasonable option considering the situation . Since we were concerned about not having a place to stay at that time, we did not dare to make further claims. However, after returning home, we filed a complaint and received additional compensation from Agoda. On the fourth night, I was bitten by bedbugs and reported it to the hotel staff, showing them the bites. I was only given an apology with no further help, no compensation, and no medication provided. After checking out, I reported this incident to Agoda, but they informed me that the hotel has no compensation policy and that this issue is beyond Agoda’s control. There was also an issue with cleanliness. The room, which initially appeared clean, had a thick layer of dust under the bed, which I noticed only on the last day while packing. Despite daily cleaning, basic areas like this were neglected, which was surprising. I wonder if this poor management is specific to this hotel or if it is a general practice in hotels in Japan to leave guests to solve problems themselves without proper assistance.

This is the last hotel we stayed after traveling in Japan for the past 12 days. When we returned after a late night out met the worst receptionist. She was terribly rude to my wife. Don’t look Japanese. Can’t compare with all those sweet n polite Japanese staffs we encountered in all the previous hotels. What a way to end our trip. Stayed from 16/11-17/11.

The only good thing about this hotel is the good location. Otherwise bad, very regret booking this hotel, it was one of the worst nights I traveled. I had a nervous breakdown and was in very poor condition the next day. The room noise didn't stop all night, both tolerable and intolerable. The exhaust fan or some other electrical is constantly making sounds, and the sound of the road is very clear, and the sound of people passing by in the corridor is also very clear. If you don't sleep well enough to fall asleep right away, don't book this hotel. This hotel ruined my trip in Osaka.

Great location hotel in Shin Osaka Station. Easy access from subway Midosuji line exit 7 , only 2 min walk and JR from central exit 4 minute walk. We stayed for 8 nights during golden week and found it super convenient to commute anywhere in Kansai area. 7-11 and Family Mart + Yayoi restaurant close by, coin laundry in B1 floor (parking area). You can deposits your bags before and after check in/out.

This is a hotel with good value for money. It is very close to Shin Osaka Station where we can take Shinkansen bullet train to Tokyo, which was the main reason we chose this hotel beside the room price. Outside the hotel, there is a row of vending machines where you can buy various kinds of drinks. Further at the corner, there is a 7-eleven convenience store. The concierge staff is friendly. Our rooms are rather small, but we get what we pay for. Want big room with cheap price? Not realistic expectation. Our room rate includes breakfast which is available in Japanese or Western. The cafe is at the lobby level, which is at level 2. There is an escalator up from ground level to level 2. From level 2 to level 1, I think the guests would need to take the stairs. I saw an elderly person seeking help from the staff to bring down her luggage. The room has an attached toilet/bathroom with shower and bathtub. The room amenities include a small table with a small fridge under it, a LCD TV, electric jug and hairdryer.

This hotel is situated directly across from the station, and it is an easy five minute walk. The staff was friendly however, the rooms are very outdated. The room was smaller than the typical Japanese rooms that we’ve been staying at. The beds weren’t comfortable at all. The lobby and area is updated and the rooms also need some care. We did take a walk in the evening, but there really wasn’t much entertainment or anything to do around that area. You definitely need to go into the station to enjoy anything. We chose this hotel because I had stayed here about seven years ago with my son. The experiences were completely different. I probably wouldn’t choose it again, but in a pinch it would do for a business person perhaps spending the night and leaving not a leisurely trip where you want to have a look at scenery in the area.

Room is dusty and barely maintained. Room air conditioner only provides warm air and this makes the room hot and stuffy. We have to open room windows to cool down the room. Then the room becomes noisy and is disturbed by noise of travelling trains next to the hotel.

Room and hotel itself was very spacious considering Japan real estate. However, the hotel was on the older end and some of the furniture looked like it was ready to be replaced. Staff had solid English skills and let us keep luggage there even after we checked out.