New Park Event Venue

We got married at New Park about 4 months ago, and it was absolutely magical! The scenery was breathtaking—exactly what I envisioned for my “backyard, but not a backyard” wedding. Multiple guests even said it was the favorite wedding they’d ever attended! There was plenty of space to dance, but guests also had so many other fun options like cornhole, ping pong, and relaxing by the fire. The venue is truly unique, and if I could do it all over again, I wouldn’t choose anywhere else. Huge thanks to Sara and the entire New Park team for making our day unforgettable! 😊

My husband and I got married at New Park at the end of September and it was so beautiful. The venue is naturally stunning, and the rooms are wonderful. We rented it out for the whole weekend and had our wedding party and family stay on site. We were able to have all of our events around the wedding there as well. In addition, Sara (the owner) is so helpful with planning and coordinating the day of. I couldn't recommend this place enough!!

New Park is beautiful despite management. I recently got married there and, although the wedding was beautiful, the path there was full of stress because of how the management operates the venue. With the utter lack of transparency, communication, and standards for upkeep, my wife and I had no faith in venue management. Eventually, I concluded that management seemed money hungry and unprofessional. Instead of repairing damages and safety hazards at the venue, the owner is investing in another new property, which they are likely to try and force couples to use—the same approach with the bar service company they also own. Everywhere we looked, it became obvious that management was looking for ways to charge their clients for more while providing less. Our wedding party was told to arrive at 3, and rooms weren’t ready until 4. Amenities we were told would be provided were not in fact provided. Our own wedding party members had to clean tables the day of the wedding to ensure all would be ready on time. There were layers of grime on furnishings in the rooms and garbage all over the venue when we arrived.

`I was a MOH for a wedding that took place here late August. Anyone can see that New Park is a beautiful venue with a lot of charm and unique offerings. However, not only did I witness my sister and brother-in-law struggle with communication with the staff, I also had my own experiences I wanted to share. - There was litter across the grounds when we arrived on Friday. Broken plastic, glass, guitar picks, dirty cups on the table left from previous guests, etc. The wedding party spent time picking up the debris and throwing it out. - The rooms were not up to par with what they charge. There are stains on the walls, broken blinds, and the sliding doors need repair. I literally got on a chair and wiped down the brides walls that were covered in cobwebs and had 2 spiders. -We had to do a lot ourselves to make the space what they told us it would be: moving a kuerig into the wish room where theres supposed to be coffee, adding scent sticks to the bathrooms that smelled, creating our own chalkboard with directions, directing traffic that was coming in (the father of the bride literally had to do this bc they didn't have staff), etc. - Leading up to the wedding I took over some communication with the staff to give the bride a break. They had informed us they would be sending check in information the day before at noon...6pm rolls around, still nothing. They only have a number you can text. They said that was incorrect and did not apologize. They still didn't even send the information the next day when they said they would. I had to text them again. -They had no one on the property getting things ready until about 10:15 Saturday morning and did not communicate this plan. -A guest also reported that when using the go cart to transport an elderly family member that the top came undone and hit the family member in the head. (I did not witness this) There was so much about this experience that was disappointing. When you book a weekend at a venue, that venue should be FULLY ready for it's guests upon arrival. We were very honest with the staff about our frustrations, so I'm sure these reviews are not surprising. They were literally replacing crucial pieces of the venue (lights, games, etc.) after sharing our concerns. The wedding was beautiful bc of the space and the other vendors that worked their butts off to make the day stress-free and lovely. I hope Sara and her crew can learn from this experience and offer a less stressful experience to other couples.

New Park is an incredibly beautiful & unique wedding venue, I am glad that we chose it as the space to have our wedding. The reason our wedding went off without a hitch is because of every other vendor we had aside from New Park. The communication, management, and maintenance of the entire venue needs major work. Full transparency, we booked the “Full Weekend Wedding Package” and paid Sara over 20k for the venue, rooms (which cost more for a wedding than any other night) and bar (which we didn’t have a choice, we had to book her sister company Cedarwood). If I listed all the things that went wrong after we signed a contract with New Park, no one would read this review because it would be far too long. What I will address are major areas that need improvement for this venue to be worth what it costs. 1. Fix broken things: replace broken lights and burnt out bulbs around venue. Repair/replace broken chairs in Wish room. Fix sliding doors, broken blinds, and missing towel racks in rooms. 2. Clean & upkeep the spaces: cobwebs, gunk/stains on walls, dirt caking coffee table legs in bridal suite, s’mores ingredients should be fresh, pick up garbage on the grounds, dinner tent draping is filthy. Ensure all rooms are ready on time for arrival (bridal party members had to wait to get into their room an hour after check in). 3. COMMUNICATION! Tell your brides & grooms your timeline prior to arrival of what to expect for set up. Respond to emails, make sure you don’t send out emails with wrong info and then respond unprofessionally when the bride asks for clarification. 4. Maintain your grounds: Parking areas need lighting (pitch black at night). Ensure all walking paths are stable and free of hazards (we had to fix many stones), walking paths are full of weeds and not well maintained. 5. New bathrooms: honestly the bathrooms are disgusting. There is no bathroom that is available to guests who can’t do stairs. I believe Sara hides behind the work that was put into this venue at its creation. She claims its issues are because the spaces & cottages are “eclectic” when I actually think it is just incompetent management & maintenance. To have this venue in this shape, and claim you can’t fix these issues due to money, and then you buy another venue & catering company just doesn’t make sense to me. If Sara can fix these issues, or the venue comes under new management, I would absolutely recommend New Park as a wedding venue!

My wife and I stayed at the Finger Lakes cottage and have to say it was absolutely amazing. Self-check-in was easy and straight forward. Upon arrival I happened to notice they only had decaf coffee pods with their Keurig and thinking of morning I texted the number given to us at check-in and within 5 min a staff member was at our door with a cup full of regular coffee pods. Never have had that quick of service at any establishment. As for the room and the grounds, my wife and I spent most the evening exploring and really appreciating the attention to details and how much there was to do. We built a fire with the supplied wood, played the piano in the wishing room as well as threw on some old vinyl's on their record player there. Walked around the gardens and discovered all the garden gnomes hidden throughout. Finished the night sitting by the fire and listening to the running water from the creek that runs right by. It was very relaxing. As for the room we couldn't be happier. The beds and pillows were very comfortable. The TV was bigger than most with all the apps so we could watch a movie. We had fun finding all the little easter eggs around the room, such as the race car at the end of Seneca lake or the many elephants around the room. I won't say to much more as I'll let you discover them yourself. Plenty of things to do nearby too and the location was perfect for all the waterfall parks and downtown Ithaca. Would definitely stay again!!

We recently had our wedding weekend at New Park and booked all 7 suites. I wasn’t someone who initially wanted a big wedding but, we knew New park was right for us the minute we saw it. It was truly the wedding of our dreams!! Our guests were blown away by the beauty that is Newpark both in and out of the suites. Sarah and Cynthia were incredible. When booking your wedding add ons may seem like a lot but, I can honestly say the bourbon and cigar bar was the highlight for me!! It was the one moment that got me off the dance floor and mingling outside and it was a blast! I can say Thank you enough to Sarah and her team for making our dreams come true. We will be back for our anniversary 😍

Stayed last weekend with my husband and had a wonderful experience. The hotel/Cabin is beautifully decorated and located just a short walk from the waterfalls, which made for a scenic and relaxing stay. The staff responded quickly to any inquiries, and we appreciate the excellent service. Breakfast vouchers were included with options to choose from 5 to 6 nearby restaurants great variety. Everything was very clean and well maintained highly recommended.

When we arrived there is no check in. My door code did not work luckily a new employee got us in and gave us a code. Rooms are nice and quaint. Grounds beautiful- however; walls were thin, loud neighbors up to 1 am. Seems no quite time here. Also street lamp poured into our room basically having the lights on. Had to try to block it out. Shower smells like sewage. Pillows must be 30 years old. GOT NO SLEEP Really like the location. But poor sleeping conditions. No HOT water this morning, no Kleenex in the room

Booked the Finger Lakes Cottage for three nights over the holidays. The main bed has a broken mattress that we were not informed of, so we had to sleep on the smaller mattress on "the other side" of cottage. Kind of a bummer! When we inquired with management we were ignored. After a couple weeks, decided to share with Yelp! I dont believe the management team truly cares about the quality of a guests stay, once they have your payment. They also lied about breakfast vouchers, we booked directly with New Park and didn't receive any. Just another ploy to lure people in. They aren't trying to build a business based on repeat customers, more so interested in banging people off the head once real good and sending you on your way, never to return.