New Road Hotel

Where should I begin? We wanted to spend some time together for our anniversary. At the end we can say it was not relaxing at all. We didn’t like the area - felt quiet unsafe in the evening/night. Subway is like a 10min walk which was good. The rooms: unbelievable. There’s currently some constructions going on which woke us up every morning 7am. It literally felt like they were in our room. The windows have absolutely no isolation. When the AC started to make sounds in the night we requested a new room. Moving in on the other side of the building and the sounds were much better - still this room was like a shoe box/ before we had the disabled room. Besides that the rooms are just bad equipped. For that price I expect some more things like a mirror for makeup, better lighting, cosmetic tools and space to lay down my belonging like at least some hooks. The bed mattress is hard as a stone and all they offered was an additional blanket which the put under the bed sheets. Didn’t help at all of course. Well, so we won’t come again, too many things just didn’t felt right, especially when you spend so much money to finally get some relaxing time over new years.

Lovely atmosphere and very large bed! We were given great advice about best things to do nearby and where to eat. Smallish room but massive bed which was so comfortable. Very nice and helpful staff and happy hour from 5-7 was also welcome! It’s nice to stay in a part of London that feels less gentrified than some areas and it’s very close/ walking distance to the river, the city and the best areas in East London. Fascinating history too

We stayed for 3 nights in November. The hotel was very nice! Clean, friendly staff, great drinks and very good pizza🤓. We stayed in the pocket room and because we were out all day it was the perfect size. Driving into the Centre by tube was also easy since the „whitechapel“ station was only a corner away. Very nice vibes in the hotel.

I stayed in the smallest room, the pocket room. Bed was good, shower was nice. But there was mold and even a snail near the windows. Not very healthy. Location is not the best either. Whitechapel does not feel very safe.

Stayed here on my wedding night. Booked the Jacuzzi roof top room. Room & service was 10/10. Although they don't offer a concierge service the 2 guys at reception helped with luggage and we were checked in very quickly and pretty much went straight to our room which the help of the staff carrying our luggage. We were given complimentary drinks and late check out, which was very nice of them. Thank you to the guys at reception, we'll be visiting again for sure!

Room was 3rd floor and sounded like I was sreeet level with window open. CONSTANT horn thinking and sirens and I could even hear street conversations. Lots of other room noise as well including loud popping sounds and water in exposed pipes. Bathroom has no way to close off shower so water goes all over everything in the bathroom including the floor and toilet. Nothing like getting up to go the bathroom including the middle of the night to sit on a dipping wet toilet seat and get soaking wet socks from a shower hours earlier. No coffee tea or water in the room. You have to go to a shared amenities area. Don’t like having to get fully dressed including shoes just to get hot water for tea before bed. Lighting is really dim especially in the area meant to be like a vanity - there is no light at all there so it’s useless for makeup. Hair dryers and hot tools cannot be plugged in in the bathroom so you have to style your hair in the main area but the only place to put you hair brushes tools etc is a stool - which also is the only thing to use as a seat and the only thing to use as a bedside table. Area isn’t great. Nothing good for food or shopping until you walk at least 1km. Would not recommend.

Really enjoyed my 1 night stay. Good value for money. I think the hotel is trying really hard and staff were super friendly. Room was good but just about big enough for 1 Or 2 nights, don’t think I’d like to stay longer I feel it would get a little claustrophobic. ||Breakfast needs to be improved I’d say it’s average at best. Restaurant was very quiet even on Saturday night/ Sunday lunch didn’t eat so can’t review.||Really close to Shoreditch/brick lane which is where we wanted to explore. Overall enjoyed my stay.

Upon arrival, check-in was delayed due to a large group ahead of me. While the staff at the desk were friendly, it was frustrating after a long day. Additionally, my key card didn’t activate the lift, so I had to return to the desk to get it sorted. The service was polite, but both issues were annoying after a tiring day. As a single woman, I didn’t feel entirely safe walking to the hotel, and the location isn’t one I’d choose again, though I admit I’m not used to city environments. The first impression of the hotel was positive—modern, clean, and definitely a step up from places like Premier Inn or Travelodge.||In the bedroom, I always inspect the bed, and unfortunately, I found a hair and a small orange stain when I lifted the sheets. I contacted reception via WhatsApp, and a staff member brought up a clean sheet, but with housekeeping gone for the day, I had to change the bed myself. The menu seemed limited, and I noticed that all the meat options appeared to be halal. Breakfast options were okay, but I was disappointed to learn that you have to pay extra for any coffee other than filter coffee.||I had a terrible night’s sleep, partly because the bed felt unclean even after changing the sheet, and also due to the noise throughout the night—I was woken up several times. The heater didn’t work properly, though the air conditioning did cool the room down. The blinds didn’t close all the way. |As a note a £50 deposit was required upon check-in. |Overall, although friendly staff, I wouldn’t stay here again.

I needed a hotel in the area for one night and was able to book the loft + terrace room using miles on Etihad. The booking also included breakfast and dinner which made things easier for my travel plans. Front desk staff were courteous and helpful during all interactions. I checked in a bit earlier than expected due to my flight and staff were able to check me into my room. The room was clean, water pressure and temperature were perfect, and I enjoyed the fresh air from the terrace once the rain cleared up. Outside of the typical city sounds, things were relatively quiet in the room. Luggage storage is also available, which is always a plus! I only stayed one night so I didn't have the chance to explore the restaurants in the area, but there seemed to be plenty of options.

my biggest issue is that this place is unreliable. Check in is at 3pm. Arrived at 1:30. They told me to wait a few minutes while they get the room ready. 2.5 hours later at 4pm they finally had a room available. This made me late for a meeting. This is just unprofessional.

The Hotel: - The bedrooms were nice but a little dusty - Large windows with views of vacant buildings - Hotel is at a great location very close to the Whitechapel underground - Toilet and shower are in one room so it gets really wet - Maintenance team were very friendly and easy to communicate with - Game room on floor 2 has an old school joy stick arcade and mini pool table The Restaurant: - Came here for brunch for 15p - Lovely decor and comfortable seating - Brunch comes with unlimited coffee, juice, and pastries - Coffee had mountains of coffee grounds in it - The orange juice tasted freshly squeezed so... 3 cups please! - Waitress working that morning was super rude but I will not let her get me down! - The food was mediocre. I heard them put it in the microwave or oven and it went "ding!" and it was served in front of me within seconds - Then the waitress overcharges me 1.86p, not sure why

When looking for hotels I always try to find boutique hotels that aren't so mainstream but sleek and have a bit of personality, New Road Hotel had this. The hotel is quite new with a very modern touch, the rooms are a bit small but they have personality. I was under the impression that the hot tub would be available to the entire hotel but unfortunately they were only designated to the lofts. The website states a fitness center but it wasn't quite a center as it was a small space with a few kettle bells of various weights and a couple yoga mat so one can't do much beyond stretching. Also, the game room is just a room with an old school poker like machine and a pool table. There is a restaurant in the hotel, Mr Whites Chophouse which is located downstairs, the food was good but the menu wasn't very versatile as it was mostly burgers. Despite the lack of amenities the hotel and offered some good pros. The staff especially the day staff was very attentive and made check in very easy as well as been good resources throughout the stay. The person who turned over the room during the week was very attentive and did a great job which I appreciated greatly. Also, the staff in the restaurant were very pleasant. Some nights however, the bartender was a server so drinks took a little longer. Location: the hotel is located in white chapel which isn't the most attractive area of London, but it offers something different as it is a melting pot of various cultures mostly middle eastern. There was a lot of restaurants close to the hotel that were open late which was convenient and it's a great opportunity to try new foods. The Whitechapel tube is located a couple blocks away so it made it easy to jump on the tube to navigate London. FYI. If you're in for a long stay , there is no fridge, microwave or telephone in the rooms which makes it a little difficult to keep food or beverages in the room. Overall, it's a good hotel for a short stay but it doesn't offer much recreation besides the television which has limited channels but it's worth the try as the staff is great and the location is p