New Road Hotel

We stayed at the New Road Hotel in London and overall had a good experience, with some clear strengths and a few points to be aware of. The staff were consistently very friendly, helpful, and accommodating, which made us feel welcome throughout our stay. A real highlight was the food: both breakfast and dinner were excellent and of very high quality. The entrance area is beautifully designed in an industrial style, with lovely decorations – especially during the Christmas season, which created a warm and inviting atmosphere. There is also a small lounge area where guests can help themselves to free coffee and tea, which we appreciated. The room itself was okay, but in our opinion could be improved. It really depends on what you expect. There was no wardrobe, the room felt quite cold and drafty due to insufficient heating, and the walls were very thin. The biggest downside was the shower: it was almost open to the room without a proper shower screen, so the entire floor and surfaces got completely wet every time. You have to be prepared for that. On the positive side, the bed was very comfortable, and there was a TV, which was fine. The hotel is officially rated four stars, which honestly surprised us a bit. As frequent travellers from Germany with relatively high expectations, we felt the room did not quite meet a four-star standard. That said, for an overnight stay it is absolutely fine. We would recommend this hotel to travellers who are looking for a pleasant price–performance ratio, want to feel comfortable and welcome, enjoy very good food on site, and value an excellent location. The hotel is located in Whitechapel, an area shaped by Indian and Pakistani communities. Everyone we encountered was friendly, but it is a socially less affluent area, which is something to be aware of. However, the location is excellent in terms of transport: many bus lines and the Whitechapel tube station are right around the corner, with frequent connections in all directions across London. However, travellers who place great importance on a very well-equipped or luxurious room might not find this hotel the right fit.

I cannot express enough how much I hated my stay here. I have no idea how this place gets a 4+ star review or how it is considered a 4-star hotel. It is on a very loud and dirty street, no parking, loud restaurant and beyond poorly designed tiny rooms. The WORST part was the bathroom / shower. The shower is the bathroom with no barrier, so the entire bathroom is wet - ALL of it. I had standing water for 2 days from 1 shower. It doesn't dry because the light has to be on and it's glass enclosed. And they have the door key gives you power thing so the fan can't run while you are gone. There was mold everywhere and just wet. And to add insult, they don't even give you a bottle of water in your room. You have to buy it from a vending machine. For what they charge a night this should all be criminal. I've stayed at hostels with shared bathrooms that were nicer and felt safer than this hellhole.

We had a lovely 1 night stay at New Road Hotel after a busy day visiting galleries. A perfect mellow retreat from the outside hustle and bustle. Our room was very quiet, clean and comfortable. Friendly staff, lovely breakfast. We had a few drinks at the very mellow bar area. We will certainly be visiting again.

Stylishly converted building conveniently located by Whitechapel station with fast connection to town via Elizabeth line. Not the best for a good nights sleep. Bedding uncomfortable and noisy street plus my room (206) had a recurring loud noise either from air con (which wasn’t on) or pipes every night. Couldn’t get a table in the restaurant for dinner so had to order in food, plus no coffee in room (substituted by communal instant coffee in Library). As the hotel is owned by a renowned Chef, I expected more from the F&B experience.

Convenient location to visit London (subway nearby). The bedding was very nice! Smart TVs available to cast your own shows. Common areas are inviting. And it was nice to be able to order in room service - namely their pizzas even if not the best I’ve had. The only thing I thought was a shame is I picked this hotel for its amenities but the coffee/tea available is soluble, I didn’t know if I could use the jacuzzi, the fitness area is very tiny and I was also very disappointed by the quality of their breakfast. I regret having bought breakfast vouchers when I could have gotten a way better meal in the neighborhood.

I never write reviews but this was a really bad experience. Bed was 140cm wide and the room extremly small and not isolated at all. Heating was also working poorly. Don‘t go here with your wife/girlfriend you will regret. Scary neighbourhood as well.

Nice food and very nice ambience/decor. The thing that spoilt this was lack of customer service skills from a couple of staff. We went for the sunday lunch and the young lady (long brown hair) was cold, unfriendly and clearly disinterested as she checked us in at the restaurant desk. No smile. Same attitude when she bought the bill over. The (indian?) lady who served our (3 courses) food did so, almost in silence, except for when she absolutely had to speak. Later she clocked ff, and a very cheerful (tall young slim, brown hair) man chatted cheerfully to us as we left, asking about our xmas plans (thank goodness, someone who ACTUALLY knows how to talk to customers and make them feel WELCOME!) Shame that he wasnt there earlier. Generally we really like this place, but staff can make so much difference to your experience and they should remember this. Otherwise please DONT charge your service fee for us to look at your clearly unhappy faces, ladies.

The heating wasn’t working, and we were given a noisy, dusty electric heater. On the second night, we were moved to a better room. We had been promised a full refund for the first cold night, but in the end we only received £35. We were also promised a complimentary gesture at the end of the stay, but the promise was never fulfilled. During breakfast, the staff were often busy and not very attentive: coffee, glasses, cups, and cutlery were frequently missing, and we constantly had to ask for them.

I needed a hotel in the area for one night and was able to book the loft + terrace room using miles on Etihad. The booking also included breakfast and dinner which made things easier for my travel plans. Front desk staff were courteous and helpful during all interactions. I checked in a bit earlier than expected due to my flight and staff were able to check me into my room. The room was clean, water pressure and temperature were perfect, and I enjoyed the fresh air from the terrace once the rain cleared up. Outside of the typical city sounds, things were relatively quiet in the room. Luggage storage is also available, which is always a plus! I only stayed one night so I didn't have the chance to explore the restaurants in the area, but there seemed to be plenty of options.

my biggest issue is that this place is unreliable. Check in is at 3pm. Arrived at 1:30. They told me to wait a few minutes while they get the room ready. 2.5 hours later at 4pm they finally had a room available. This made me late for a meeting. This is just unprofessional.

The Hotel: - The bedrooms were nice but a little dusty - Large windows with views of vacant buildings - Hotel is at a great location very close to the Whitechapel underground - Toilet and shower are in one room so it gets really wet - Maintenance team were very friendly and easy to communicate with - Game room on floor 2 has an old school joy stick arcade and mini pool table The Restaurant: - Came here for brunch for 15p - Lovely decor and comfortable seating - Brunch comes with unlimited coffee, juice, and pastries - Coffee had mountains of coffee grounds in it - The orange juice tasted freshly squeezed so... 3 cups please! - Waitress working that morning was super rude but I will not let her get me down! - The food was mediocre. I heard them put it in the microwave or oven and it went "ding!" and it was served in front of me within seconds - Then the waitress overcharges me 1.86p, not sure why

When looking for hotels I always try to find boutique hotels that aren't so mainstream but sleek and have a bit of personality, New Road Hotel had this. The hotel is quite new with a very modern touch, the rooms are a bit small but they have personality. I was under the impression that the hot tub would be available to the entire hotel but unfortunately they were only designated to the lofts. The website states a fitness center but it wasn't quite a center as it was a small space with a few kettle bells of various weights and a couple yoga mat so one can't do much beyond stretching. Also, the game room is just a room with an old school poker like machine and a pool table. There is a restaurant in the hotel, Mr Whites Chophouse which is located downstairs, the food was good but the menu wasn't very versatile as it was mostly burgers. Despite the lack of amenities the hotel and offered some good pros. The staff especially the day staff was very attentive and made check in very easy as well as been good resources throughout the stay. The person who turned over the room during the week was very attentive and did a great job which I appreciated greatly. Also, the staff in the restaurant were very pleasant. Some nights however, the bartender was a server so drinks took a little longer. Location: the hotel is located in white chapel which isn't the most attractive area of London, but it offers something different as it is a melting pot of various cultures mostly middle eastern. There was a lot of restaurants close to the hotel that were open late which was convenient and it's a great opportunity to try new foods. The Whitechapel tube is located a couple blocks away so it made it easy to jump on the tube to navigate London. FYI. If you're in for a long stay , there is no fridge, microwave or telephone in the rooms which makes it a little difficult to keep food or beverages in the room. Overall, it's a good hotel for a short stay but it doesn't offer much recreation besides the television which has limited channels but it's worth the try as the staff is great and the location is p