Benjamin B.
Yelp
(based upon recent dining experience, not the inn, itself.)
6 years ago, a huge group of us ventured to Newagen witnessing Kim and Andy's beautiful wedding set along the seaside coastal tip of boothbay, in a remote region, when you happen upon the entry (passing through the woods) a pristine and gorgeous setting.
The rooms (newly built at the time) were very nice, much better than staying inside the main building.
The best way for all of us to recollect that entire extended weekend is through pictures as we all were heavily celebrating, and most of it was a blur. I did win eating the most lobster during the wedding dinner, I vividly remember this.
FLASH FORWARD to recent - we decided to venture back for dinner, since we were here in BoothBay Harbor, and wanted to check out the place again (since we had a blast during the wedding).
The restaurant SUCKS! Do these people know anything about service? There were 6 occupied tables, and it seemed the staff was running around in a state of confusion - maybe, too much seaside air or humidity??
Immediately seated, I knew we were in for trouble. The tired and frumpy big-haired woman took our drink order, and advised of some guy as our waiter would be with us shortly.
Minutes passed, and all we saw was the poor busboy unsure of whether to serve water, bring bread, or clear the few tables; when he did bring us bread, he decided we needed a lot of butter... uhm, yeah - lots o' butter with a couple pieces of bread for a table of 7.
We were out before the bread basket went completely around. (the attempt for more bread took over 10 minutes, but it was to grab his attention, because it was another 10 minutes before he did bring more bread - as we had to remind him several times.)
The waiter finally showed up (yes, we realized there was in fact a waiter in this place), introduced himself and said he would be right back to take our order as he will be getting our drinks. Hmm - didn't the old broad say to us earlier she was getting the wine and drinks for us? Yeah, she lied.
Time passed. Ticktock. Ticktock.
Oh, hey - we did order drinks - wow, I almost forgot. C'mon guy - poor faster and get on with it.
Our order was finally placed, and then 30 minutes or so later, appetizers arrived - yes, it took this long to receive soup, salad and poor Andy was almost without his crab cakes.
Lobster Bisque - SUCKED - do they know anything about the meaning of "Bisque"??? They should have named it "You think it is Lobster Bisque, but it is just soup named Lobster"
Gary and his dad ordered some soup whereas a foreign object was found in the bowl.
All the while, people seated next to us were extremely agitated since no one approached them to even acknowledge their existence, and the one guy had to stop the running and sweating busboy to retrieve the waiter. (Thus, my complaint did not seem solo.)
I am unsure as to how long thereafter our dinner arrived, but by then we were there well over an hour and we were done with this place.
Attempting to grab the attention of the staff seemed like a game to them - approaching a table to see how people are doing was foreign.
Water refills came when everyone was out of water and dinner was over.
You could see it on our faces, especially Andy's and mine that we were fed up. Gary had to calm me down.
Granted, I ordered the twin lobster for $19.99, YEAH BABY!!! This was a great deal for hard-shell lobster, but did not make up for the poor and lack of customer service knowledge. I only ate one claw and I wanted my dinner immediately boxed so we could leave.
When the waiter finally approached, I asked for a couple of to-go containers so we could wrap the lobster. I nearly had a tug-of-war match with him as he wanted to take my plate to the back to wrap and I wanted him to bring the material to me so I could handle it faster.
I noted the check was needed at the same time (MULTITASK, PEOPLE - LEARN THE CONCEPT!!!), and once it did arrive, I was asked to leave the table by Gary, as he knew it was going to be an event just to get the card processed, knowing how they do nothing but talk to people and apologize for it being busy - hmm - 6 tables out of 20 full, and they call it a RUSH... Ha! Such stupidity.
I learned thereafter they did have an issue with the waiter, as he took the credit card, walked over to another table - chatted with these people he had been chatting with (and they were still waiting for their order to be taken), went to the back, came out with trays of food, served other people, went back, and brought other items out... and that was when enough was enough. Andy and Gary had to stop the idiot and inquire on the cards, since they were standing in the middle of the restaurant waiting.
I enforced a low tip, but wasn't there to witness.
The food was not great (overpriced) except my lobster.
WE WILL NEVER RETURN TO THIS DUMP!