Newport Mansions Store on Bannister's Wharf

Nice fun store just to go around in Newport, RI!

Nice store. Diverse nautical themed treasures. Staff was polite. Nice place to look through.

Normally I don’t bother with reviews but this time around I feel something needs to be said. I stopped by to pick up a few gifts and think the older lady with short blonde hair and glasses with silver bangles and rings who was working the counter really needs some training. She couldn’t bother to say hello in return. Seemed really annoyed when I asked a question about an item and then denigrated the item when I noted something. Couldn’t bother with some basic pleasantries. I don’t think a clerk needs to go out of there way to be nice but this woman was just unpleasant. The gift shop has nice items and had we had better service we would have spent more time to look and purchase.

nice experience , nice shop , friendly staff

Thank you to the store clerk today for refusing to provide me with the normal size paper bag for my purchases. It was a member day for a record , so I guess previous comment about rudeness applies to all. Very disappointing

I stopped into this place looking for Dune Jewelry since it was listed that they were a retailer. I had the most horrible experience with and elderly lady with short hair that was working there. At first I could not get her to wait on me while I was at the counter and there was only 1 other customer in the store, so my husband went over to her and asked her to assist me. I asked if this was the Dune Jewelry that they had and she was extremely snotty to me and gave me a lot of attitude. I asked to look at a pair of earrings and it was a sign and apparently a lot of work to get them out of the case for me, so right then and there I handed them back and thought there is no way I am going to purchase anything from this curmudgeon. So I left the store without purchasing a piece of Dune jewelry that I normally get when I travel as a remembrance piece. For a tourist destination I was totally amazed. This occurrence was on March 1st or 2nd.

If I could leave no stars I would extremely rude staff and this isn’t the first time I encountered this at this store, I guess because it’s in a tourist area they feel that they are doing you a favor for being there , maybe their customer service skills would be better used at a prison as prison staff

I love this store and have been going my whole life. I went this summer and the older woman with square glasses at the register was very unfriendly. I tried to ask advice for a gift to bring to a dinner party and she would not engage in conversation or help me in anyway. I felt very unwelcome and when I went a second time with my neice she noticed that the same woman was talking to a younger woman who worked there who looked afraid of her. My neice commented when we left that she was rude and the young girl looked afraid of her. I acknowledge the prestige of the store but I don't think that gives license to being unwelcoming to customers. It goes against the spirit of the pineapple.