Newton-Wellesley Hospital - Main Campus

As a first time mom I wanted an unmedicated birth, no induction, no epidural. My doctor fully supported my plan and when I arrived in the emergency room 9cm dilated, the nurses whisked me away to L&D and fully supported my birth plan. They all spoke encouraging words and physically helped me push my baby out after 2 hours. The doctor who delivered my baby was very informative and supported my recovery by ensuring I had all necessary resources available. The next two days in the hospital were filled with extremely supportive nurses who took care of me, answered all my questions and took care of my son when I needed assistance. I’m very thankful for my experience here.

After spending a week on 3 West, it is clear that patient care is not a priority for the majority of the staff here. Within 24 hours of having surgery, I had to constantly fight with nursing to get my pain medications. I was in so much pain and staff was rude, dismissive and visibly annoyed whenever they had to answer a call light. The nursing staff (Kayla) also spilled a water jug all over my laptop, causing it to short out and break. She began blaming the tight space in the room for the indecent rather than the staff’s lack of basic environmental/situational awareness. This was my WORK computer! I asked for a copy of the incident report and staff would not provide it to me. I was just told that it “would be taken care of.” Come day of discharge, I have not received a copy of the incident report, a replacement laptop or even a written acknowledgement of what happened. At night, the staff are loud in the halls, calling to each other from the end of the halls, slamming cabinets. I would ring my call light and staff would tell me that they would get the nurse to help me and then no one would come for 40+ minutes. There were times I had to ring my call light 3+ times for the same concern. The maintenance department came in at 2:30am to fix a clogged toilet in the room I was in. I was sleeping and they woke me up. They were loud, using power tools, turned on all the lights in the room and did not even apologize for the disturbance. When I asked staff if there was a different time that they toilet could be fixed, staff said “it’s just easier to do it now.” At 2:30am?!?!? Overall, staff were rude, inconsiderate and difficult. STAY AWAY FROM THIS PLACE!! Worst hospital experience ever. Dr. Vesbiano and Dr. Francone were wonderful and I appreciated their time and outstanding care. It’s a shame that my experiences on 3 West have made me very unlikely to seek care here again.

What happened? NWH used to be my go to, star example of a hospital and I refused to go anywhere else. Went to the ER last night and immediately told them I was having trouble breathing etc. They did not treat that as an emergency which they should have immediately. The waiting room was as packed full as I’ve ever seen it. People were standing waiting and there were no seats. I was constantly overhearing patients arguing with nurses etc and heard that they had ZERO stretchers available. Zero?! It felt like something out of the apocalypse. You’re one of the biggest wealthiest hospitals in the state and you have zero stretchers available?? How is that possible? I don’t know what happened to this hospital but this is NOT the same hospital I have stood by for the past decade. Scary really. The ER should be under criminal investigation. We decided to go to a different hospital 10 minutes away and I was seen immediately and got into a room right away with no wait. For you to say “all emergency rooms are this way” is flat out wrong. There is seriously something wrong with your system that should be investigated. This is criminal. People will die from an ER that is ran this way. Scary.

I am extremely disappointed with this hospital. I injured my leg seriously and was urgently transported here by ambulance. I was in severe pain, yet no one showed any concern. The nurses were cold and unwilling to offer help. It appeared that patients were not being called in order of arrival; instead, patients were taken based on personal preference. When I asked if there was any estimated waiting time, I was told there was none. What made the experience even more upsetting was that another patient with a much milder leg injury—who arrived significantly later than I did—was treated well before me. I waited for 4.5 hours without receiving any treatment, while nearly all the patients who arrived both before and after me were seen. I felt ignored and distressed and ultimately decided to leave and go to a walk-in clinic. This was really a terrible experience.

Nothing but good things to say the staff were amazing at providing the care I needed and to make sure I was comfort during my stay. Friday afternoon the ER was busy so there was a little bit of a wait and didn't take long for the nurses to get the process going to limit various conditions I could have been facing at the time. PT was great great and the nurses I had too on the observation floor. If I need to go back I know the place to go. Their food was also pleasantly surprisingly good as well.

Went in for surgery today. The nurses (MaryAlice, Jayne, etc…) were awesome and made me feel very comfortable. Jayne was the nurse in the operating room and put on music at my request as I was being put under. Made the experience a lot more enjoyable and less stressful. They do great work and care for their patients!

Excellent experience with my recent knee replacement. The nurses, physical therapist and physicians were thorough in following safety protocols, exceptionally warm and respectful. The travel was worth it. Chris Melnic was born to be an orthopedic surgeon! I am confident about my recovery.

Went for an emergency visit for a very alarming issue where I waited for 4 hours, upon asking how much longer it would take I was told there were 7-8 people in front of me before I would even be brought to a room- "and that wouldn't include ambulances". I called another hospital in the area and decided to go there, within 20 minutes they took me into a room and began treating me. I understand emergency rooms can be crowded and wait times can be long but the lack of bedside manner, the incredibly rude and apathetic triage nurse who told us "all hospitals are going to be like this" when we explained if the wait time was still going to be significant we might try another hospital; will ensure that I never return to this hospital again. People are coming here at their worst, in their scariest of times, and you're treating them less than. Do better.

This is an off-site location of MASSACHUSETTS General Hospital Cancer Center and is located at Newton-Wellesley Hospital West entrance. This facility has its own lab located inside for convenience of the patients, and the staff is great, very friendly, and helpful. NOW, let's talk Doctor's they have some amazing hematology/oncologist on staff and a few of the infusion nurses are amazing!