Fiodor P.
Google
Tough experience. My wife’s case needed careful, individualized attention, but we encountered slow replies, mixed messages, and a passive-aggressive tone in several exchanges. More worrying, the team seldom asked basic follow-up questions about her history or symptoms; we often had to volunteer key details and chase updates. Every step took far longer than expected—what should have been a couple of weeks stretched to roughly two months—with little visibility into timelines. When we brought outside information (Google/ChatGPT) to discuss options, we felt scolded rather than invited into a collaborative conversation. The overall approach was rigid and rule-bound, focused on ticking boxes instead of tailoring care. It left us with the impression the clinic prioritizes easier, Tervisekassa-covered (state-insured) cases, rather than investing the extra time complex cases demand. We left feeling unheard and unsupported at a very difficult moment. I hope they improve response times, ask better questions up front, and adopt a more patient-centred approach.