Biztraveller50
Google
This is an updated review based on our third visit (2022, 2023 and 2025)||This is one of the best hotels we have ever stayed at, principally due to the very laid back atmosphere and a brilliant team who really do make you feel like a welcome and valued guest.||The hotel rooms are modern, clean, well-equipped and (we had an Ocean Suite) very spacious. The bed was extremely comfortable and made for a great night's sleep.||Bathrooms are smart and showers very good, with complimentary handwash, soap and shower gel included. Towels are changed as required but the hotel also encourages eco-responsible behaviour, so won't change them until you indicate you want them changing. Pool towels are provided in your room and at poolside.||Breakfast, if included, is provided as a very varied buffet in a room to the right as you enter the hotel, and you can also pay to have breakfast by the pool. The breakfasts are really good, with some variations each day, and hot & cold items, fruit, yoghurts, pastries, juices, prosecco and good tea/coffee are all included. There is lactose free milk and oatmilk on the buffet, and chefs will cook individual items to request (e.g. my wife is lactose intolerant so the chef made scrambled eggs with LF milk).||The pool area, bar and dining room are also a highlight, with both a nice pool and access into a sea bathing area in a small "harbour", as well as to the ocean via another access point.||The poolside menu is great, with lots of choices during the day and with a larger evening menu, and is good value for money. We eat there several times and the quality was great, with nothing that we chose being anything less than very well prepared, served and presented. There are QR codes scattered around so you can access the menu, and staff will serve in the restaurant area or to your lounger.||The hotel has a great rooftop bar, often with a DJ playing "ambient" music, but not so loud that you can't relax and chat. Prices are competitive and service friendly and swift. There is also a rooftop pool but we didn't try it, preferring to go downstairs and have both pool and sea options.||The hotel has a gym - but we were on holiday, so gave it a swerve!||If you want to hire a car, there is also a car park accessible to guests, but this wasn't something we used.||The hotel is on a hillside location at what we would describe as the "edge" of Funchal, just near the port, and you could walk into the old town in 20 minutes, depending on how fast you walked or how hot is is. Download the Bolt app and never have to wait more than 3-5 minutes for a modern, clean, well-driven car (mostly electric) to arrive in any location, and a typical €5 Bolt ride would get you to the cable car station in just over five minutes, and then you are in the heart of the old town. We'd describe the location is ideal - not in the busy tourist area, but not too far out to make it a chore or expensive to get around.||We still can't praise the people working in the hotel enough - many of them still there since our last two visits in 2022 and 2023, obviously enjoying what they do, working as part of a great team and - above all - ensuring you are having a wonderful holiday!