Barış Ç.
Google
On March 4th, 2026, I stayed at Next House Copenhagen.
First of all, I would like to say that I am sorry to have to write this review, because apart from this incident, everything else went well. I checked in without issues, settled into my room comfortably, and the staff were generally friendly and welcoming.
However, I feel it is important to share what happened regarding safety.
I placed my bag in a locker at 10:54 AM. I am confident it was locker number 161, because I took a photo at the exact moment I rented and locked it.
When I returned at 1:54 PM, after being away for approximately three hours, my bag was not in the locker. I checked carefully and immediately contacted the hotel staff.
At that time, the staff told me that this kind of incident had never happened before at the hotel. They also advised me to go to the police, explaining that security cameras could only be reviewed with police involvement. Based on their advice, and because the situation was stressful and unclear, I went to the police station and officially reported the incident.
The police registered my report and gave me a document, stating that they would investigate the matter. During this conversation, a police officer told me that this was not the first time a similar incident had occurred at this hotel. When I later mentioned this to the hotel staff, I was told that the police must have lied, which made me even more uncomfortable.
After returning from the police station, I was informed that my bag had been found. I personally saw it behind the reception desk, in a staff-only area. The explanation given was that my bag had been found in locker number 163, and that I must have used the wrong locker by mistake.
I find this explanation very difficult to believe, and I am attaching a photo as evidence:
• Locker 163 was not available for rental and could not be opened by guests.
• At the time, only two lockers were available, including locker 161.
• Locker 163 was not among the rentable lockers, so it was impossible for me to use it.
There were no valuable items in my bag. Still, the way this situation was handled left me questioning the overall safety and transparency of the locker system.
Although I eventually got my bag back, this incident caused unnecessary stress and made me feel unsafe. The staff were polite and friendly, but the explanations regarding my bag seriously undermined my sense of trust.
I regret having to write this, but I believe future guests deserve to be aware and to feel confident about their belongings.