Leanne
Google
We stayed at this beautiful resort for our honeymoon and overall had a wonderful experience. The island itself is stunning, the atmosphere is peaceful and relaxing, and we would absolutely recommend it to others looking for a special getaway.
A special thank you goes to our host, Mercy, who was warm, kind, and always willing to help whenever we reached out… even on her day off. We would also like to give a special shout-out to the dive center team, whose professionalism and friendliness created some of our most memorable moments, and to Hussam, the island photographer, who went above and beyond to help us resolve an unexpected technical problem during our stay. These personal touches truly made a difference to our experience.
That said, because this is positioned as a five-star resort, we wanted to share some constructive feedback that we hope may help improve the guest experience in the future.
Travel logistics and communication
We understood beforehand that the island is one of the furthest from Malé International Airport. However, our flight landed at 12:15 p.m. and we only arrived at the island at 6:30 p.m., with most of that time spent waiting for the domestic transfer (as there are only two flights per day). While this is not the hotel’s fault, clearer advance communication about realistic transfer timelines would help guests mentally prepare for arrival day and set expectations accordingly.
Communication and coordination during the stay:
There were a few moments where clearer communication would have made a big difference:
- We had a split stay between two villa types. We expected the hotel to proactively coordinate the move, but we needed to initiate contact ourselves, and some details were initially arranged incorrectly, requiring further clarification. Especially on a honeymoon, guests ideally shouldn’t need to manage logistics themselves.
- On the day of the room change, the transfer time moved from 10:00 to 12:00, which was perfectly fine. However, because this coincided with general check-out time, we ended up waiting a while at reception. When we arrived at the new villa, our luggage had not yet arrived and there were no towels available, which created more waiting. We were not in a rush, but smoother coordination would have improved the experience.
- We booked the sunset yoga class (which was great) but when we called reception to confirm the location we were directed to the wrong pier, meaning we had to cross the island to find the session. At a five-star resort, accurate activity information at reception would be expected.
All-inclusive package clarity
The meal entitlements depending on arrival and departure times were not clearly explained or confirmed. On departure day, we all seemed unsure about what was included and had to make several calls to clarify. Transparent communication of these rules in advance would avoid confusion and help guests feel more cared for.
Despite these operational points, we genuinely had a lovely honeymoon. The natural beauty of the island, the friendliness of the staff, and the overall atmosphere made it a memorable stay.
Thank you again!!