Robert K.
Google
I read many reviews saying that the service and food here were excellent, so I had high hopes for a wonderful evening but things didn’t turn out as I expected. The food was reasonably priced, the beef was tasty and tender, though it didn’t really leave a strong impression on me. The foie gras were just average. However, the worst part was probably the service. I’ve been to many other restaurants in Da Nang but this was the first time I’ve ever seen staff using their phones while customers were present, that shouldn’t happen, right? There was a bald man hiding in a corner, secretly using his phone. I looked at him for quite a while to ask about the food, I even called him but it seems like he doesn't care, he just kept staring at his phone until another waiter noticed me and came over. When I went to the restroom, I saw him watching videos on TikTok and Facebook, it was really disappointing to witness that. In addition, I also saw a man who looked like the manager sitting by the pool, completely focused on his phone as well. Does he even know about this issue? Do Mr. Jean Paul and Ms. Vinh know about these behaviors? When the staff were cleaning the table after the previous guests left, they brushed everything off onto the floor, it looked really unhygienic. The tables and some other objects looked quite dusty, as if they hadn’t been cleaned regularly and even the glass was dirty. Overall, I had high expectations for this restaurant but things didn’t really live up to them — even the staff at small street food stalls don’t use their phones while working. The restaurant was very quiet with only a few guests, and I think I understand the reason for that. I hope the owners will read my review, as I didn’t get the chance to meet them when I visited.
