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Yelp
We stayed here with our 16-month old son for 3 nights in May and our experience at the nhow Rotterdam was extremely positive.
CUSTOMER SERVICE: Their customer service is the equivalent of the Four Seasons, without the high price tag. When we checked in, they advised us that they were running low on baby cots. They called to another hotel and picked up the cot and delivered it our room within an hour of checking in. They made up the cot nicely, and our son was extremely comfortable and content sleeping in it.
The first night we walked down to the bar/restaurant to get a small glass of milk for our son to help him sleep. A very friendly employee named Sveda, brought a brand new carton of milk from the kitchen and generously gave it to us for the remainder of our stay. We were able to keep it cold in our room's mini fridge.
On our second night, our son became ill. We phoned our pediatrician in the States who advised us to take him in right away to the hospital. We called reception who, not only researched an emergency room that specialized in children's care, but also phoned ahead and explained in Dutch what was wrong with our son. They also arranged a taxi cab to take us to the hospital immediately. For the rest of our stay, the employees continuously asked us how our son was feeling.
The third morning, we found out that the dry cleaners never picked up our laundry from the hotel. Realizing the mistake, the front desk asked their associates in laundry to launder what clothes they could. A woman from front desk came up to our room to explain the situation in person, and even brought us small gifts. We really appreciated that they took the time to correct the situation.
DESIGN AND CLEANLINESS: From the moment we walked into the room, we were blown away with the design and cleanliness of the room. We felt comfortable letting our son walk around the room and explore without thinking I needed to disinfect the room. The design of the room was really smart and thoughtful - possibly the best I've ever seen (and I've stayed in at least 100 rooms over the course of my travels).
VIEW: We opted to pay a little extra for the SUNSET room and we're so glad we did. We had a perfect view of the bridge, water and sunset. We felt so spoiled by the view.
EXTRAS: We purchased the package which included Wi-Fi, breakfast, and all-access mini bar. It was well worth it. The mini bar was well stocked with drinks, both alcoholic and non-alcoholic, as well as snacks. The expansive breakfast far exceeded our expectations. It included custom ordered eggs/omelets, pancakes, bacon, rolls, breads, pastries, fruits, oatmeal, meats, cheeses, a juice bar, teas, champagne and two DIY espresso machines.
RESTAURANT: My only complaint about the nhow Rotterdam was the restaurant. I went with my son at 6pm on Saturday evening we were the only ones there. After waiting 45 minutes for my entree to arrive, I got up and asked the waitress to send the food to my room. When I finally got my entree, the duck, it was extremely over-salted. After paying 20 euros for a barely edible dish, I could see why my son and I were the only dinners that night.
BOTTOM LINE: We were really happy with nhow Rotterdam and would absolutely stay there again (and just eat elsewhere!).