Nick's Boot & Shoe Repair

First time at Nick’s, he was continuous late on my order and pushed out my order by a week at a time. It took me over a month to recover my simple order of a couple pieces of leather. He charged me $45 and the work was sub par. Uneven cuts that look sloppy with no care. I would not go back.

This was my first time going to Nick's Shoe Repair. He is knowledgeable, nice and courteous. Excellent craftsmanship. Fast and friendly service. All of these things describe their services. My toddler destroyed his brand new dress shoes within 3 wears. Nick's Shoe Repair restored my toddlers dress shoes to like new condition. Definitely recommend Nick's for your repair needs.

I had a very positive experience with Nick and his wife; they were able to repair the snap button on my Happy Baby carrier on the same day. I could tell that they both really cared for the customer and gave me a more than fair quote, not to mention the final repair cost was lower than what I was initially quoted. Highly recommended, would definitely do business with again!

Best in the game, I've gotten a pair of dress shoes that has a color gradient (starts black at the toe and turns brown as you get to the heel) revived by them multiple times. Each time the shoe comes out of the shop like brand new.

Had a great experience at Nick’s Shoe Repair! I went in to get a strap fixed on my Birkenstocks, and while they were working on it, they noticed the sole needed to be replaced to do the repair properly. They ended up replacing the soles on both shoes — for free. Super friendly, timely, and went above and beyond. Really appreciate their service!

Fabulous experience. Nick repaired a pair of vintage Channel ballet flats and scotch guarded some white suede designer sneakers. Fast turnaround and super nice family business. I was recommended to him by Mahdi in the Nordstrom designer shoe department and she was right - he’s the best!

I only gave nicks two stars because he had done acceptable work in the last. However, I will never go back. He yelled at my husband to repair the shoe himself. We have returned four times to get a shoe repaired.and it never was completed. Arrogance such as this was unacceptable. There are too many other good shoe repair places to go to. Sorry Nick, you should be courteous to your customers.

Need shoe, luggage, any leather goods repair? Go to Nicks Shoe Repair. Enthusiastic recommendation. Nicks been in business for over 4 decades. I’ve been a loyal customer for over 20 years. Great quality work, very fair pricing and good people. Re-soled/heals shoes come out better than new. Nick just repaired my high quality leather weekend bag..and now it’s better than new. Highly recommended! You won’t go elsewhere, once you try Nicks.

Yet again, Nick's Shoe Repair has come thru for me. This time from afar. I have two pair of Tommy Bahama sandals that I cherish. About 18 months ago, the soles on both began to disintegrate. (On close inspection, the hard plastic soles on these designer sandals looked "cheap" and unworthy of their high price.) Nick successfully resoled both pair with Vibram soles (the kind on most hiking boots) and made them look & function better than the originals. Fast forward to a month ago, and I discovered that the leather toe thong on one sandal had frayed. In the ensuing period since he had last worked on them, we had moved 500 miles away (to Oregon). Rather than entrust the needed repair to a new, local shop, I decided to call Nick in San Ramon. Nick answered the phone and was quite accommodating. "Yes, ship them on down and we'll fix 'em." I shipped the sandals in need of repair from Corvallis, OR on 15 December, and they arrived back to me on 14 January. As with the resoling, Nick's repair was better than the original! Lastly, I feel compelled to speak out regarding some of the overly negative reviews posted. I have learned (often the hard way) there are two sides to every story. Nick has chosen not to reply to his reviews, positive or negative, which is his right. However, the vicious comments such as, he ruined my designer hand bag or priceless shoes would seem to me to be over-reactions. I have used Nick for over 10 years and his work has always been spot-on. I've taken items to him to which he has told me, "there's not a lot I can do for this, but I'll give it a try, if you'd like me to." In short, his majority 4-5 star reviews IMHO speak a lot louder than the few descriptions of horrendous experiences.

Absolutely Terrible Customer Service Made promises he couldn't keep Told me my shoes would be ready in the morning when I arrived in the afternoon after I call and they said they were ready to find out that they weren't ready. He hadn't touched him at all when I got there. He told me he needed till after 2 PM when I went back to pick them up he told me there was nothing that he could do for them very he was very rude. I would never go back to this place ever again.

Nick is still doing great shoe repair work. But I have to knock off a star for the undisclosed $2 "credit surcharge" which penalizes cheaper repairs and there should be a sign

My wife took three pairs off shoes to Nick's to have sole work done. I picked them up today and the work was amazing not only were the sole fixed and replaced the shoe were polished. They looked like new. Keep up the great work.

Nick did a great job putting new soles on my work boots and repairing some stitching that had torn and conditioned all the leather.

I have never been soooo MAD ! This man NICK is a LIAR!!! Do not do business here , you will be sorry! I brought in my LV Speedy for the binding to be repaired on Oct .9th, I called several times during this waiting period and was told it wasn't ready yet, it has been almost 2 months as of today so I went in to see what's going on. I walked in to speak with NICK and he told me he ""Couldn't fix my bag"! Excuse me why wasn't I told that 2 months ago further more I looked at my bag and it looks WORSE than I brought in! The first pic is the binding sticking out , the other pics are the after results! What a horrible job!!! I asked him what the HELL did he do to my bag and this LIAR said " I never touched your bag! " I can't fix it ! What a big FAT LIAR ! You can see in pictures HE DID TOUCH MY BAG!! So I will never return and will tell everyone I know NOT to go there !! Furthermore I'll see you in COURT for ruining my bag!!

I had a very positive experience with Nick and his wife; they were able to repair the snap button on my baby carrier in the same day. I could tell that they both cared for the customer and gave me a more than fair quote. Highly recommended, would definitely do business with again!

I broke a strap on my leather miu miu sandals last month when somebody stepped on the back portion of my shoe and it snapped while I was raising my foot. When I was mourning, the beautiful and overpriced shoe, my partner recommended Nick's shoe repair. I didn't bother looking at Yelp because he said that he went there before. Since I was going, I brought another pair of shoes to get resoled. Are usually go to a Alamo to get my shoes fixed but this was a recommendation from my partner so I thought that I could believe him. At the shoe repair store, I was quoted $70 to fix both shoes $45 for the strap and resold and $25 to resole just the back heel for my wedges that had a very tiny back sole. Today, I pick up my shoes and noticed that the wedge is damaged on the inside part near the toe and that damage wasn't there when I dropped it off. Also, when I get my shoes fixed in Alamo or in Walnut Creek at A-1 shoe repair, they always do a better job than this place in San Ramon. Unfortunately, I am not going to get another pair of shoes repaired here. I wish I read the yelp reviews before hand.

Great service with fast turn around and friendly family that always has very fair prices. I've had everything from leather shoes to luggage zippers fixed there and always so happy with the work. This kind of family business is becoming more rare. Let's give them our business! Doesn't hurt that they love to talk Disney too.

Nick's talent has continued to amaze me for over 15 years. He repaired my vantage purses and exceeded my expectations on bringing them back to life. I didn't fully realize the amazing hand tooling on these purses. Over the years I have asked him to repair and/or add features, like inside zipper pockets, and he has always been able to fulfill my challenging requests. Thank you Nick and your wonderful team.

Nick's saved my Tory Burch bag. The last time I took it on vacation, the buckle broke off. I got the matching buckle replaced, along with the snap, very impressed. I've had this bag lying around to be repaired for months and I'm relieved to finally have it done so I can use it! I have also taken shoes here to get repaired or stretched out. No issues!

I had my mothers shoes fixed at Nick's Shoe repair, the dedication to the repair was wonderful. My mother is in her 90s and buying her new shoes is not as good as getting the old ones fixed. She loved these shoes and really appreciated the repair was done beautifully. Thank you Nick.

Fixed zipper in luggage. Excellent!!!! Can fix anything leather or imitation leather

Went in to get the leather on the zipper of my bag repaired. The man asked me if I wanted the color loss on the bag fixed for an extra fee. I said sure. He said it would be ready for pick up in six days. I came back to pick it up and it wasn't ready. I waited six more days and when I came to pick up they hadn't fixed the leather piece that fell off, they replaced it with a dirty pen marked uneven scrap. The bag looked exactly the same, no color difference. The lady was very rude and said she conditioned it. I told her it would have been nice if they let me know, it wasn't even my idea to do that service and then they couldn't do it. She said she did her best and charged me anyway and was unapologetic.

Fabulous experience. Nick repaired a pair of vintage Channel ballet flats and scotch guarded some white suede designer sneakers. Fast turnaround and super nice family business. I was recommended to him by Mahdi in the Nordstrom designer shoe department and she was right - he's the best! His prices are also very reasonable.

I have mobility issues and the shoes are critical. I wore those that helped me a lot to the point that they literally fell apart. Nicks literally rebuilt them, which I didn't think was possible. He went beyond the structure of the shoes -- he cleaned them of and gave me new shoe laces. The respect and upbeat attitude was so validating. I feel so lucky for Nick's Shoe Repair.

I love Nick's Shoe Repair for his excellent work. I have shoes that are over 40 years old that I baby because I wear a woman's shoes sized 3.5 or 4. Since extra small shoes are becoming harder to find, I have to preserve my shoes. Nick has saved so many of the old shoes I still love. He was a great recommendation from a friend of mine. So happy to have a skilled craftman who has saved many of my precious shoes.

Where do I even begin from. ABSOLUTELY THE WORST SERVICE I'VE COME ACROSS!!!!! If you're reading this please don't waste your time and money to go to this store. YOU WILL BE DISAPPOINTED! I really wish I would have read the reviews on here before going. I took a pair of my Christian Louboutin to fix. To be exact one pair of my suede boots had a broken zipper. I took the boots to the owner and he said he will be able to fix and to come back on Saturday and pick them up. I thought great! Local business near my house, no problem! Saturday comes around I go to pick up my boots, and there was this man working there, (not the owner) he brings the boots and nothing is fixed. Let me remind you, I needed my boots for the thanksgiving weekend. I ask why it's not fixed he says I don't know the owner isn't here and he can only tell you. At this point I'm thinking ok, I've given them 5 days to fix the boots, here I am standing looking at my brand new boots damaged like it was just thrown in the back somewhere. I asked the guy working why do my boots have all this dirty materials on it and he decides to yelling and giving me attitude. At this point I'm just in shock! I'm looking at this guy and he's giving me attitude and being rude while I'm the customer standing there with my $1200 boots not fixed and treated like absolute garbage. I finally take a step back and ask the guy to calm down and to tone down his attitude. I asked for the owners number and this point he's not giving me the number nor his name. I literally had to stand there and waste 20 mins of my time to explain to him what customer service should be like. He's still standing there yelling and making it seem like I'm at fault! So he finally gives me the number and not his name. I call and leave a voicemail and of course never get a call back. Monday comes around I call and the owners wife picks up and she hands over the phone to her husband ( the owner) and oh boy! Was I in for a surprise. He goes yeah well we can't fix your boots and yeah it's my fault for not grabbing your number but we can't fix it. I go ok, well you could have let a note with the boots for when I came on Saturday to know why my boots were not fixed. Also your employee treated me very disrespectfully. The owner goes, do not talk about my employee he's been working here for 20 years and he knows how to deal with people like you! People like me?! Excuse me?! At the point he's just going on and on about his business and he goes you know what why don't you come and pick up your boots and just hangs up the phone on me! I was in ABSOLUTE SHOCK!! I can't believe that there are people like him running a business for this long! He is a miserable man, definitely not enjoying what he does for living because if he did he would never speak to a client who's paying HIM to run his business. Not only that, but is that how you speak to a woman?! No respect nor decency at all. I picked up my boots from him today and made sure he knew that he will be getting this lovely review from me! I will make sure everyone knows how you treat customers that come and support you! Please, I request you not to support this man. Thanks to him my $1200 boots are damaged and also ruined my holiday weekend.

Great service every single time. I've been going to this place for over 20 years and they are so reliable. They go above and beyond and my shoes come out looking brand spanking new every time. I honestly think they work some magic there! Seriously just when I think a pair of designer shoes is kaput, they breathe new life back into them.

The woman behind the counter, which I assume is the owners wife, has absolutely no "People" skills ! She looks as though she's not happy to be there. Very matter-of-fact and when they did take my shoes in to have them stretched and went to pick them up they weren't stretched enough so they kept them and tried again. When I went to pick them up because I needed them for an occasion that evening, there was a sign on the door saying they were closed for a period of time!? so I called day after day and no call back. I encountered other people that were there also to pick up shoes and were very frustrated because they needed multiple pairs of shoes for a soccer game that evening ! So the two of us were calling the owner trying to find out what's going on because it is past the date that they were going to be closed and yet no one's answering a phone...!? So I was without said shoes for weeks! When I finally picked them up, she had absolutely nothing to say about the delay and \or miscommunication about their hours! She acted like she couldn't care less. Plus the charge for stretching shoes was pretty ridiculous! I can't imagine what a repair would cost!? Used to be a good business. The woman behind the counter leaves a very poor first impression!

Nick just repaired 2 pairs of shoes plus a 100 year old leather jacket and did BEAUTIFUL work on all!! Could not have asked for more - nor trusted anyone else with the jacket my grandma's brothers had made for her in 1924 for her 16th birthday. His patch work of a tear and repairs were amazing!! It's being passed to my daughter on its 100 year anniversary in March. Cannot thank him enough for the care and suggestions he made to preserve it. 5 stars are not enough imo.

Save yourself the time and your product from getting totally damaged. When I took my LV cabin suitcase to get its handle fixed, the repairman said he will evaluate and call me with an estimate, after 10 days I called to check on and was told I can come and get it in 4 days on Friday. When I showed up he had not done anything to the bag and said he ordered special screws to attach the handle and that he'd get back to us when it was done. Another 10 days go by and we didn't hear, so went by again to check on it and I could not believe my eyes. His fix was to drill a screw through the handle. My expensive bag is totally destroyed, looks like trash. This guy has no regard for his work or the quality of it. On top of it all he charged me $40 for the dispicible work he did. Save yourself the time and money and go somewhere else.

Nick is friendly, professional, does great work and was on time! He has been in business for a very long time and his level of professionalism shows.

We found a shoe repair shop that survived the Pandemic. I assume the friendly gentleman that greeted us in was Mr. V the owner. He asked how he could help us and I explained that I had on a synthetic belt that needed one more hole drilled because I bought it a little too big for my high waisted jeans. He agreed and asked if I wanted maybe one more and hubbs agreed, he promptly took it behind the counter less than a minute and reappeared with it perfectly spaced. He stated "no charge". Thank God there was a tip jar, which we happily contributed to. We have some goods that need repaired: hubbs Italian dress shoes resoled, 2 synthetic hand purses w/weak loops attached to the straps, a leather wallet needing re-stitching near the seam rip, and possibly luggage. I am so thankful that this family kept its doors open. We are grateful customers and will become regulars. Thank you Mr. V!!

I had two pairs of red bottoms that needed repair - one had a broken strap and Nick was able to fix them both without any issues! Thanks for such great service!

Great service! I took my motorcycle boots to them since one of them had about a 3 inch tear in the seam above the heel. The other one had the inside plastic heel piece coming loose. They double stitched the one boot and repaired the plastic heel piece in the other, along with polishing both boots. I picked them up and the boots looked brand new, with both repaired to the point I couldn't tell they had ever been "broken". And the total cost was only $35! He said the insoles were pretty worn and that I could return sometime later to have that done, but I went ahead and had them replace both insoles. That was an extra $25. Any ways, I am very happy with their service and the results.

I've gone to Nick's for many years. If you deal directly with Nick, and he personally works on your shoes, it's fantastic. But, the woman in the front is not customer friendly. She cleaned a pair of sandals and did a poor job. Next time I'll deal directly with Nick.

I love Nick's. They have repaired so many of my shoes and jackets over the years. Always reliable and timely.

I did not check the Yelp reviews, but wanted to give this place a chance because it's a small business and I wanted to support it. Downright rude service, the owner was rude to my teen daughter. Not only that, we went to get the shoe on Tuesday when it was supposed to be ready the day before, and they still hadn't started fixing the sole. They had the shoe for a few days already. They asked us to come back in an hour. We went two hours later and the shoe was still not ready! On top of that, the lady behind the counter was rude also. Not many shoe repair places around but next time I'd rather drive further and get better service.

Nick's Shoe Repair is the best! He repairs all of my shoes and the quality is excellent and his prices are reasonable. I highly recommend Nick's Shoe Repair!

Good work, reasonably priced and a great turnaround time. I'd have them work with us again on shoes and more luggage.

Believe the negative reviews as I didn't unfortunately. Nick was confrontational and snapped when you asked questions. He did not take the time to explain any processes and was rude, condescending and arrogant. As others have stated, he raises his voice to try to intimate when you question his tactic. It's true. Either way, he didn't provide good customer service and lacked respect for others. Don't let him try to hold your items unnecessarily. Came in for a quote and he tried to hold on to my item saying it would take days for a quote. Hard pass.

I'm surprised this man is still in business. Not only did he ruin my shoes but he was verbally abusive. Don't go here. Try Alamo Shoe repair or A-1 in Walnut Creek.

My husband has been going to this place for years to get his shoes repaired. I came in with a question on repairing my shoe for Nick, the owner was extremely rude, even talking down to me. The owner's wife is polite but he is extremely rude. No one should ever be talked to that way, especially a customer. Shame on you!!! Talking down to women. I don't care he's been in business 40 years. Awful. Time to retire. My husband and I will never come back to this shoe repair store again! Plenty of other shoe repair places we can use besides they have terrible hours and they overcharge their customers.

Horrible service - broke my shoe while repairing and still wanted to charge me! He kept arguing and wouldn't budge.

Always the best. I am surprised by the people who have left negative reviews. I suppose in this world of disposable goods, the quality and craftsmanship found at Nick's is lost upon the 'entitled' 'right now' consumer base. There is nothing fancy or exciting about Nick's. There is no substitute for him and his work is rapidly becoming a lost art. For those of us that own quality shoes or take pride in whatever garments we own, we know that there is no finer place than Nick's for a sound repair or a first rate shine.

I love this place and I have been going there for more than 20 years. Nick and Debbie are great, and most importantly they do a great job. Now I recently have moved from San Ramon to Concord, but I will still take my shoes (or whatever) Nick. While I am Basque, I always feel Italian when I go in and talk to Nick. By the way, probably like many people I am missing Rolls, which was in the same shopping center.

I've had a few pairs of shoe soles replaced here. I when in and ask if they could re-glue the bottom of a pair that stated to come apart. Owner said no, needs a new some. Soles are not wore out. I will take a business elsewhere from now on. He was also very rude.

Love Nick's shoe repair. Very reliable Honest too - they tell you when a shoe can't be repaired rather than just taking it & slapping on an extra sole & more glue.

Overall 3.5 out of 5 stars (rounded up to 4 stars), I would have given this place a higher rating only because I had to come by multiple times to see if my item was done yet. The item in question was a leather produce knife holster which only needed to be resewn. I originally dropped my item on Friday and the quote was under $20 and he said it'll be done the next day Saturday. I actually stopped by the following Monday to see if it was done, it wasn't. He then said it'll be done later that afternoon, but I opted to try pick it on Tuesday and again it wasn't done. He then said the same thing stating it'll be done later that afternoon, I still opted to pick it the next day. Wednesday comes by, I stop by mid/late morning and he says sorry and says it isn't done, but stops what he's doing and then re-sew my leather holster. He apologizes and then offers to put on a leather moisturizer for free. When he's done, he says it's free for my inconvenience!! While I love free stuff, a lot of time was wasted just by driving out back and forth but I did appreciate the effort in making me happy and the repair looks great!!

Do not recommend for any high price items as a pair of brand new $500 boots are ruined and the damage done by the shoemaker was ignored. Also very rude. I took a pair of brand new leather boots here to put on a protective sole. I warned the shoe repairman ahead of time that the leather on the boots was very soft and to be careful. He acknowledged that. When I came to pick up my boots and started to inspect when in front of him, I noticed some scratches and the front of one of the boots the leather was no longer smooth, but tough and different textured as if they were rubbed with something. Mind you the boots were brand new out of the box never worn. I pointed it out to him he said that I brought the boots to him like that. I reminded him that they are brand new boots that were never worn before and that I asked him to be careful with them. He was very rude as I was also upset since my boots were ruined. They did not look the same anymore when all I came in for was protective soles... the leather was not supposed to be any different. When I asked for a refund or something done he told me that they are cheap boots and that I brought them to him like that and no refund will be issued.

I needed to get my work boots shined and resurfaced. I had some Danner boots which had a full finish but needed shining. The woman in front was extremely helpful and nice with accommodating my timeframe. Went in on a Tuesday and my shoes were available on Friday. Pricing was very reasonable and the shoes turned out really nice. I would highly recommend this business and would use them again for my shoe repair needs!

I've been bringing my shoes to Nick's for a number of years, and the quality of the repairs are always amazing. I currently live in Washington, DC, and I actually save my shoe repairs for when I travel home to CA to see my parents because I can't find a better place to take my shoes. I recently received back two pairs of boots that I had beat up pretty bad. One even had nicks in the heel of the boot, which they were able to fill in, and the boot looks brand new. I wish I had taken before and after pictures, but needless to say, I don't take my shoes anywhere else.

These boots are almost 15 years old. And Nick has been keeping them like new since I've owned them! They are my most favorite pair of boots, and my work boots as well. Anyone that has a favorite pair of shoes they want to keep, you owe it to yourself to visit Nick and have him help you take care of them!

BEST SERVICE EVER!!!!! I COULD NOT RECOMMEND THIS BUSINESS ENOUGH! I have been coming here for over 10 years and every time I have come no matter if it's for a belt, purse, shoe or even suitcase. Nick has handled my request with the utmost professionalism, kindness and care!

I've dropped off a couple of items (shoes and purse) at Nick's shop. He is super friendly, courteous, and accommodating. I'm very satisfied with how professionally he repaired my stuff at such reasonable costs.

Baseball Glove Relacing I found my 30+ year old high school baseball glove and it was in desperate need of being relaced. I dropped it off and it was done within the week for $45. The kit alone if I dared to relace it myself would have run $15, so this was a great deal for me.

I have been going to this place for about 15 years and have always been happy with the service. I will have to say as of late I have noticed they have become extremely unfriendly, but I continued to use their services. My most recent experience however ended that. They just lost a loyal customer. I took a Prada bag to them because of a small tear on the bottom of the purse. They also offered to recondition the leather. While I was there I explained to them that I had sent my bag to Prada for some repairs, however out of the 5 things requested, they didn't fix the tear. They said they could fix it and recondition the leather and it would be ready in about a week. When I got there and I saw my bag, I was so happy with the job and was telling Nick's wife how they do such a great job there and how happy I have been with their service. After she ran my credit card, I noticed the Prada emblem was no longer gold like the rest of the hardware but had turned silver. He went to the back and tried to clean it but it didn't make a difference. Next thing you know, Nick the owner comes, with a raised voice telling me that he knew I was going to be a problem when I told them "I was unhappy with Prada" and that he should have listened to his gut feeling and not take the purse. I said to him, I just got finished saying how nice of a job you guys do, I was unhappy with Prada because they failed to do repair all requested items. I continued to insist that the emblem was not silver when I brought it in and he continued to raise his voice and told me to go back to Prada for them to fix it. I was utterly shocked at his unnecessary rudeness. He was clearly being defensive which in my mind tells me right away he knew he scuffed the gold off of the emblem. His anger and rudeness just earned him this review. I will not go to them ever again. If you need a purse repaired that has hardware on it, I suggest you take a picture before you give it to him as he will not take responsibility for any damage he causes. Next time sir, you listen to that "gut feeling". That gut feeling will make you broke!

Oh my goodness. I have had the worst experience that I've ever had at any establishment. Nick raised his voice and yelled at me. I mean truly yelled at me. I brought a pair of shoes in last week to have them lowered from 100 mm to 85 mm. Nick said he could do it. When I came back to pick them up, I was given the shoes and I gave them two other pair of shoes to have the same thing done. When I got home at open the bag I see that the shoes were only lowered one quarter of an inch. They were 3 and 3/4 inch. They were supposed to be lowered from 4 in to 3 in. No one told me that at the time that he could not do it. When I pick the shoes up, I also gave them two more of my other shoes to have the same thing done. No one told me they could not do that, instead they took the other two pair and I paid for all three pair at that time. I brought the shoes back on Tuesday and pointed out that they were 3 and 3/4 in high Not 3 inches. Nick said to me well I didn't see you last time and I can't do it because there is metal in the heel. The red portion of the bottom of the heel was also cut. I asked Nick if he had to cut that to lower the heel. He said he didn't cut it. He said You cut it you brought it in cut. I told him I've never cut the heel of my shoes. He got very irate and yelled at me. I asked him if I could have my other shoes back. I would never use his establishment. I would even say stay away from this man. He has a terrible, volatile temper. He's just ruined a very nice pair of shoes, Christian Louboutin. Believe other reviewers. Nick's work is subpar. But the worst thing about his business is just what others have experienced, Nick is confrontational, and snaps before thinking. Very frightening. I wonder if he would act the same way if I were a man? He is a bully.