Julie T
Google
The lady who processed our tax refund was excellent at the tax refund counter on the 2nd floor of the main building – efficient and professional. Unfortunately, while she assisted us, a male helper behind her (name tag included the character “海”) who was packing our items gave us an openly derisive look and appeared to mock us when he saw that part of our purchases to take home were fresh produce. We were perplexed - each of us can check in three 32kg pieces of large luggage, so of course we’ll buy whatever we wish, including fresh items. I don’t understand why customers spending at Takashimaya deserve to be ridiculed by its store staff. This individual clearly needs retraining and falls far short of the service standard Takashimaya is known for.