ANUSHRI M.
Google
We stayed at Nilambag Palace during Diwali. The rooms were nice and had a lovely heritage charm. The property is well maintained and beautifully built, clearly designed to give that royal, vintage feel.
However, personally, I felt that the overall atmosphere at night was quite dull and heavy — mainly because the lights were very dim everywhere. I completely understand that the hotel wants to maintain a heritage look and ambience, and maybe that’s why the lighting is kept low, but for us, it felt a bit uncomfortable and gloomy.
Even my little daughter, who is just one and a half years old, seemed to feel it — every night when we returned to the hotel, she would start crying. The dim lights made the place feel uneasy for her too, so the two nights we stayed there were quite difficult. Again, I know this might not be the hotel’s fault, but I’m just sharing how we personally felt.
The garden area also had the same dim lighting, which made it less enjoyable in the evenings. Another practical issue is that the swimming pool is very far from the main hotel building — almost 1 km from the rooms — which makes it quite inconvenient for guests.
The only real disappointment was with the service and staff behaviour. We ordered butter rotis, but when they arrived, there was no visible butter on them. When we mentioned this politely, the staff insisted that butter was already applied. They didn’t take the rotis back properly, brought only one back later, and then started arguing with us. They even accused us of trying to avoid paying and said they would call security — which was very upsetting and unprofessional.