Sarah Douglas
Google
I’ve been to Nile Street Cafe before and usually sit outside, however, since the weather was a bit miserable I sat inside today. Being inside is a much different experience to the peace and quiet you get outside, the feeling is a lot more chaotic. While the waitresses were friendly, the food was yummy (as you can see in the picture) and the service was quick, there were a few downsides to my experience. I very clearly saw and overheard a man who appeared to be a manager reprimanding one of the waitresses at the front counter. While I understand issues need to be addressed, I feel there’s better ways to communicate and customers shouldn’t have to hear or see it. I also overheard other snide comments from this man which honestly cast a negative vibe over the entire experience. Another small issue was my coffee tasted a little bit burnt, however, due to the poor communication I heard, I didn’t feel comfortable raising this at the time. I’ve seen other lower rated reviews responded to in quite a dismissive manner, I hope that this review can be taken as constructive criticism and used as an opportunity to improve future customer experiences.
