David A.
Yelp
Management of the Hotel Nimb is both incompetent and inflexible.
Over Memorial Day Weekend 2022, more than 7000 flights in the U.S. were cancelled due to weather and personnel shortage issues.
My flight from Miami to London Heathrow was cancelled initially due to weather-related issues and then thereafter pushed another day due to crew and operational issues on behalf of BA.
While I was in contact and had my travel agency contact the Hotel Nimb, we were advised irrespective of the reasoning for a hotel cancellation, given the last-minute cancellation I would be charged, nonetheless for a no-show penalty.
Problem statement: the hotel could not charge my credit card - not sure why, but my travel agent gave the wrong AMEX. Hotel Nimb's Key Account Manager reached out to me directly and I willingly provided my AMEX number with the caveat, the moment you charge my AMEX, I will transparently review your inflexibility and irrational management style.
And thus, we are here... as a frequent U.S.-based business traveler who holds Concierge Key status on American Airlines, Platinum status on Delta Airlines, Ambassador status with Marriott, and Diamond Status with Hilton, I can wholeheartedly let you know I have never had such rude, incompetent, and outright aggressive hotel personnel interact with me.
Mind you, I appreciate we live in world where the entire hospitality industry was affected by COVID, but so were we all... I forewarn all potential guests of the Hotel Nimb that Summer 2022 will be impacted by significant number of last-minute flight cancellations due to staffing, crew, and operational issues with all international airlines... given my suboptimal experience with the Hotel Nimb's soft product, e.g., management, I would promptly steer away from this property under any circumstances.
I will, on the positive side let you know the property itself is nice, but on principle alone will adamantly and vehemently let everyone know about my experience as fair warning...
DO NOT RESERVE WITH THE HOTEL NIMB!