Valentina B.
Google
This capsule hotel is okay, but I honestly wouldn’t recommend it if you’re staying more than one night or traveling with a lot of luggage.
First of all, space is a big issue. The lockers are very small. If you have a large suitcase, it won’t fit, so you’re forced to leave it in the lobby, which is obviously not ideal in terms of comfort or security. Also, if you need to open your suitcase, you can only do it in the lobby or near the lockers downstairs, where there’s barely any space. If you’re traveling with just a carry-on and a backpack, it’s fine. But with a big suitcase, this location is not recommended at all.
Second, the service is inconsistent. Some staff members are kind and helpful, but others are quite rude and give you bad attitude, almost as if you’re not paying enough to stay there. It doesn’t feel very welcoming.
Third, this location doesn’t really have a proper lounge area. Other 9h locations do, but here the “lounge” is basically the lobby, which is very small and crowded. Not comfortable at all if you want to sit, talk, work on your laptop, or eat.
Fourth, if you’re staying more than one night, you’re required to leave the hotel from 11:00 AM to 3:00 PM. In my case, I needed to grab my laptop from my locker at exactly 11:00, and the staff member refused to let me access it and was extremely rude about it. Keep in mind that you literally lose 4 hours of access to the hotel every day.
Overall, it might work for a very short stay with minimal luggage, like a backpack only. But if you’re traveling with a big suitcase or staying multiple nights, I’d strongly recommend choosing another hotel. I liked the suidobashi Location, lockers are Way bigger, and it even has a coffee shop!