Suresh K.
Google
General: We were a family of 12 spread across 4 different rooms. As the rest of the reviews goes, the rooms are very spacious and well spaced out. The view from the pool side restaurant is amazing- we enjoyed some nice cocktails out there.
Rooms: The beds are uber comfortable, hot water was constant, air-conditioning and fan was seamless. However, most of the items were missing upon check-in and when request was sent it, it did take a really long while for them to arrive; 45 mins in one instance. No mosquito troubles for us.
Breakfast: Was rather average, nothing out of the ordinary but was delicious and service was prompt. Mosquitos might be an issue at the restaurant.
Issues': We did request for a heavy duty luggage weighing scale the day before check-out and we were assured that it would be ready at our time of check-out. However, on the day of check-out, it took them nearly 1 hour to bring one out. They brought out a human weighing scale.
It baffles me how a seemingly 5 star property can misunderstand this request and how a human weighing scale can measure luggages?
At time of checkout, we had to wait for almost an hour over for our luggages to be brought out. There was probably a manpower shortage but better planning needs to be sought out by management to circumvent this.
Overall, we enjoyed the stay and will be back again but really hope to see some improvements.