Kirsten Short
Google
We booked a room to accommodate three adults. The room said it slept four so we thought it would work... We check in after a long day of travel and our room is tiny, has one full queen bed, and there is no possible way it could sleep any more than 2 people. When we went back to the desk and explained that the room was too small, we were told that there are no bigger rooms in the hotel and that we would have to pay for an additional room. The man at the desk assumes we wanted one room per person (but never asked if that is what we wanted) and then charged us accordingly. Our card keys wouldn’t work at the room we had initially gone to and dropped our bags off in so we went back to the desk for the now third time. I’ll spare you all the ridiculous details, but after four visits to the front desk we finally realized he had charged for three rooms all over the hotel and simply hadn’t told us and we didn’t know what the correct room numbers were. We got a refund for one of the rooms, slept on some wildly uncomfortable pillows for one night, and couldn’t wait to get out of there the next day! I’ve never cried from frustration in dealing with a hotel before, but that changed the night I stayed here. It was an absolute disaster. And it could’ve all been avoided had they not marketed that they could accommodate three people to a room when apparently they can’t...