Nisolo

I was also a part of the 5-for-5 program. It’s a shame because the shoes used to be higher quality and their customer service team was top-notch, attending to any issues that I emailed them with. But I noticed a decline in the quality of shoes. And then, like many others, I was also robbed of my remaining credits for shoes. So it really was not a deal after all. I’ve reported this to the Better Business Bureau and hopefully those of us who deserve a refund or the shoes we purchased get one or the other. It’s unfortunate that their most loyal customers were the ones they stole from.

I have been a loyal customer of Nisolo for nearly a decade. In fact, I don't think I've bought from any other shoe companies since I discovered them. When they offered their 5-for-5 membership club for a second time--two pairs of shoes a year for five years, $500 up front--I was delighted to have the opportunity to get more of their shoes at a cheaper price. I did get my first four pairs, but they have stolen the rest of my money ($300) and will not reimburse me or let me get my remaining 6 pairs of shoes. I understand that the last year was tough for small businesses, but this is wildly unethical and cruel. Honestly, if they had just refunded my remaining balance and given transparency about the situation (or offered us members the shoes they sold at major discounts anyway after telling us they were delaying our prepaid codes), I would have continued supporting them and buying their shoes. However, they ROBBED me and many others, and if it isn't made right in some way, I will no longer be able to support their company and buy their products, new ownership or not. Unless there is a major change, it would appear the new owners are also unethical, as they will not reply to customers, have turned off commenting abilities on social media, and were clearly unapologetic about the hundreds of dollars stolen from everyday, hardworking people. Please consider spending your money elsewhere.

Just one of the many customers ripped off from the 5 for 5 membership. They had no intention of honoring people who paid $500 to receive 10 pair over 5 years the last time they offered it. They never notified us - and the response given when I reached out to support was laughable. That they have been transferred to a “values-driven” and “committed” group of people who want to earn loyalty and trust back by giving us a 25% discount… umm maybe refund our money??

I was a part of their 5 for 5 club (you pay $500 in exchange for a total of 10 pairs of shoes over 5 years). I received 2 codes in 2023 and then was ghosted by the company after that. So essentially I’m out $400. I reached out to the company several times and eventually received a generic reply with no solution. They are a supposed “ethical” company but this is so sneaky and gross. There are far superior companies out there. Won’t be buying from them again.

This company has scammed its customers and is doing nothing to make it right. I completely understand that they have fallen into hard financial times, but they should have never offered a program that promised 10 pairs of shoes over five years for $500 if they weren’t going to make good on their promise. We only got two pairs of shoes before they temporarily paused the program for a year, and now we’ve been told the new ownership will not be honoring this program. We missed out on eight pairs of shoes — I would have never paid $250 a piece for the shoes we purchased. We have not been offered anything as consolation for this scam. I will never purchase shoes from Nisolo again because they clearly don’t care about their customers and don’t know how to run a business.

Horrible, fraudulent company. I was scammed by Nisolo’s “5 for 5” membership (which I feel foolish falling for in the first place.) I paid $500 upfront for what was promised as 5 years of shoes, twice a year. I got a few orders in before they announced financial hardship and couldn’t follow through until 2025. Now, my order has resumed but I cannot get an answer on an exchange. Their customer service is terrible and nonexistent. Finally, the shoes are low quality and not worth it to begin with. Run away from this scam!

This company used to be wonderful and the shoes were great quality. Now they are garbage, and the company has to resort to using scams to market their trash shoes. I smell a class-action lawsuit on the horizon (and bankruptcy).

Like other posters, I purchased their 2023 “Five for Five” promotion and was effectively scammed. Instead of receiving codes for shoes over the course of 5 years, I received one year of shoes and then nothing. I’ve had to hound them for any information and just found out they won’t be honoring the commitment or returning the money paid. I won’t be buying Nisolo in the future.