Biljana Jovanovic
Google
My husband and I stayed at this hotel this weekend and while the property itself is quite nice, we were very disappointed with the staff’s attitude. We’ve experienced more luxurious accommodations, but never such unfriendly service.
A particular tall gentleman at the reception during the day was especially unwelcoming, and the rest of the staff seemed cold and incompetent. We’re confused by the positive reviews and feel singled out by the way we were treated. When we checked in, we noticed other guests were offered champagne, but we weren’t, even though they arrived early too. It’s not about the champagne, it’s about the lack of hospitality we felt throughout our stay.
On departure, the receptionist didn’t inform us when our airport ride arrived. We had to ask, and his annoyed “yeah yeah” response, and dismissive hand wave was rude. No assistance was offered with our luggage either. Additionally, the spa staff made us feel like we were intruding whenever we went to get a beach towel.
The hotel does have beautiful views, but the stuck-up atmosphere is not worth it. The only exceptions were a kind girl with long brown hair and the friendly driver who took us to the airport.
Overall, we left feeling disappointed and we do not recommend this hotel!