NJV Athens Plaza

The NJV Plaza hotel is located on Syntagma Square, literally the center of Athens, with a metro stop as well as the end of the tram line leading to the coast. This is a 1980s era hotel with a pretty full range of facilities including restaurant, cafe, bar, business center, etc. I didn't check the athletic facilities, if any, nor did I patronize restaurants except the cafe in the ground floor. The hotel is located next to the two most expensive hotels in the city, so it's on a prime block, and compared to those hotels it's great value for the location. Our room on the sixth floor had a direct Square/Parthenon view and as first time visitors to Athens it gave great pleasure to step out on the balcony (low balustrade, caution for families) to see the urban panorama. Truly a five star view. I would call the hotel four star plus for decor and ambience. Hallway carpets are dated and the room decor is slightly worn, such as doorknobs, balcony doors, bathroom fixtures. This was not a major issue. Staff were polite and moved rooms for us when we asked. Syntagma is a location for protests (we saw one) and for street musicians (we heard them every night). Even on six you will hear the noise. Balcony doors don't keep it out. So the view is the biggest hotel asset but the noise from that view is the down side. Overall we enjoyed our stay of five nights but wish the hotel was a little fresher in terms of hallway and room decor.

Very disappointing – not worthy of 5 stars Our stay at NJV Athens Plaza was a major disappointment. Aside from the central location, this hotel is far from five-star standards. The property is old, noisy, and poorly maintained. It sits on a busy main intersection with constant traffic and horns. Rooms are outdated, not modern, and badly insulated — you can hear door slamming and conversations from neighboring rooms. The mattresses are extremely old and sunken, making sleep uncomfortable. Glass panels in the room and bathroom rattle loudly, faucets are loose, and overall maintenance feels neglected. Breakfast was exactly the same every day, with very limited variety. Service was slow and inefficient — I had to ask several times for coffee each morning, often receiving it only after finishing my meal. Elevators are very small, barely fitting two people with suitcases. Balconies are unattractive and not inviting at all. Staff were polite but nothing more than basic. Late checkout until 14:00 was granted, which is appreciated. However, lobby prices are excessive (€5.50 for a small soda, €8 for a latte), completely unjustified for the quality offered. Conclusion: This hotel does not deserve a 5-star rating. Athens has many far better options. I do not recommend staying here.

Great hotel, right at the center of Athens! Spacious, clean and quiet rooms, very polite and professional staff! Very good breakfast with lots of choices. Nice public areas and a lovely bar called Explorer, just above the lobby area. Highly recommended!!

Stayed twice since we were going to a conference in meteora. They kept one of our bags so that’s a plus. So when we returned for 3 nights, I felt that the front desk was a bit dismissive the 2nd time. I chose this hotel for the good reviews of great service but I didn’t feel that and felt a bit discriminated as an asian. One good thing is they gave us late check out which could have been a great ending, but when we checked out and will have late lunch we wanted to order some drinks and dessert, and the gyros my sister brought to us/ the lady there told us we can’t so we went the lounge on the 2nd floor which was empty save for 2 people who was just meeting there. She asked us to eat outside the hotel even though we were already eating. It was really disappointing. As a hotel guest she could have given a bit more courtesy. The bathroom’s fixture was falling apart. I like their Korres amenities but no other items like toothbrush etc. so it doesn’t feel luxurious at all. Location is the best though.

Our stay at NJV Plaza Athens was a frustrating mix of excellent fundamentals and shockingly poor execution, particularly for premium events. I would have shared this feedback directly with the manager when he was doing our checkout, but he didn’t ask how our stay was—a telling first note. The Good (The Hotel Itself): · Staff: Generally great, friendly, and helpful. · Room: Really clean, nice, and comfortable. A shame the balcony door couldn’t be opened. · Location: Perfect for exploring Athens. The Dismal (The New Year's Eve Gala & Dining): We booked the hotel's NYE party, excited for a special night. For €250 per person, our expectations were high. The reality was a severe letdown. · Venue & Ambience: We "celebrated" in a dreary conference room with minimal festive decor—no hats, balloons, or atmosphere. A lovely singer performed Christmas songs to a mediocre DJ. · Service & Fairness: Service was neglectful; we had to flag staff for every drink (despite paying extra). The most galling aspect was the blatant preferential treatment given to a "VIP" table. Managers fussed over them constantly, while our table was forgotten. Despite all paying the same for the same package, they received attentive service and their meals arrived promptly, highlighting a clear two-tier system. · The Food & Timing (A Fiasco): The amuse-bouche was promising, but it was all downhill. · A thick, tasteless scallop. · Cold, overcooked poached lobster. · The main course wait was unforgivable. We started eating at 9:30 PM. By 11:30 PM, we were still waiting for our beef fillet while the later-arriving VIP table was already served — ours was cold, un-rested (one bled profusely), with cold, dry bread on the side. · We were forced to wolf down cold food to get outside for midnight, as we didn't want to view the fireworks through 1 of 3 windows. After we had been told earlier in the day that their was a balcony view. · Dessert was a cold, unappealing tart. The "included" celebratory drink was cheap sparkles at midnight. · New years day room service: we missed breakfast so decided to treat ourselves. We ordered eggs waffle and bacon and the other scrambled eggs with avocado told 30 mins no issue. It arrives cold so we call and complain they send up new again cold fried eggs and cold scrambled eggs so we gave up and they removed from the bill. The coffee came with hot UHT milk—unacceptable for a 5-star property. The buffet breakfast was just okay but cold, and they had the audacity to charge extra for items like omelets or eggs Benedict on top of the €32 buffet price. · Housekeeping: Inconsistent. They took coffee cups but left old room service trays and bread and UHT milk and you had to call room service to get top up pods after your first day. Be Warned: Avoid rooms near the laundry chute (e.g., 10 or 12); loud banging starts from 8 AM. Verdict: Would I stay again? Yes, but only for the location and the clean room. The core hotel experience is decent. However, I implore you to avoid the hotel's premium dining and events at all costs. The NYE gala was an overpriced, poorly executed, and unfairly managed conference-room disaster. The pervasive issue of cold food from the gala to room service to the buffet is a critical kitchen/service failure. The staff are lovely, but management's oversight on event planning, kitchen execution, and equitable customer service is severely lacking. Enjoy the bed and the Syntagma square view, but dine and celebrate elsewhere in Athens—you'll find far better value, food, and service.

I stayed in this hotel 1/27-1/30 leaving at 1/31. First day I went to breakfast, the room just me and a service employee “Elssavet”, she completely ignored me, fortunately other employees came later, so I was able to get coffee. The next few days, I avoided her by sitting on other sections to get services. Unfortunately on the last day 1/31, the room was only me and her, I waited for several minutes with no service, and I need to come to the manager at front to request for coffee. In your opinion, is this service is acceptable??

Lovely hotel, we were so close to where we wanted to eat and shop that it was truly an easy place to enjoy all the activity of Athens. Quiet room, and very hospitable service all throughout the building. We enjoyed our room that had an acropolis view as well as they personally celebrated our 25th anniversary with a heartfelt surprise in our room as we entered. Loved the Korres bath products they provided. Would recommend the hotel to any future guests of Greece.

I was really disappointed with the cleaning service at NJV Hotel Athens. Every day, the coffee cups were left unwashed, and the coffee capsules were never refilled unless I called and specifically requested it — which became a daily routine. Even more surprising, when I asked why they didn’t replenish the bottled water, I was told that hotel policy allows water only on the first day of stay. This is quite unusual for a 5-star hotel, as most provide complimentary water every day. Overall, the level of service did not meet the standards I would expect from a hotel of this category.