Shuba K.
Yelp
To celebrate my good friend's b'day on 19th April 2019, I decided to treat her to a meal and show by ROZZ: Tribute to Elton John at NBT as she has been wanting to go there for a long time. As it was weekday, we were advised by the staff that we had to be there by 7.30pm if we intended to have dinner. Not to disappoint my friend on her b'day, I rushed to be there against the Friday heavy traffic on time.
Once we were there, we were ushered to sit after paying the 'cover charge' for the said show. We then proceeded to order the Tapas and Prosecco set as our meal choice. As the table we were 'asked to sit' was rather small, it was quite difficult to fit the tapas platter + bucket containing the Prosecco but nevertheless, we managed.
Once the show started (1st set), we continued to order desert + coffee and we were still enjoying our Prosecco the waitress pushed our food and drink items on the already small table and seated two guests right at our table in-front of us. When the drinks arrived for these two guests, we had to hold our drinks as there was no space on the table to place all of our beverages + the bucket + dessert + coffee.
At this point, both my friend and I could hardly see the stage let alone enjoy the evening.
I then stepped outside to speak with the manager in charge but was advised that she was not in and proceeded to speak with the 'supervisor' about the unpleasant situation. Instead of listening to my complaint, the said supervisor jumped at me in front of all the other patrons saying that their staff have intact advised me in advance that they will place other guests on our 'small table' if the need arises. After a heated unpleasant discussion, the supervisor then went to speak with his staff member concerned only to learn that he forgot to inform us of the said 'seating arrangements'. The supervisor offered NO APOLOGY but went in and informed the two guests that I had complained about them being seated on the same table and offered to move them upstairs.
At this point, I was so embarrassed and disgusted with the whole situation, I decided it would be best to leave the premise and continue elsewhere. Before I left I insisted on getting the contact details of the manager in charge, Stephanie. I called Stephanie the next morning to express my dissatisfaction and after a long chat, Stephanie offered me to come back to NBT to redeem the reputation of the establishment.
On 7th July, I decided to take up on this offer and contacted Stephanie to make a booking for a meal and show for both my husband and I as he was going to be in KL for 3 weeks. I was then advised by Stephanie that she will have Ms Zuli the current manager to contact me as she had left NBT.
On 9th July (two days later) i received a text from Ms Zuli stating 'I will find show for you and your husband to attend within the next two weeks at No Black Tie and we will offer you a Concert and Dinner package free of charge to compensate for the misunderstanding in April.' FYI, until today I have not heard from your manager Ms Zuli.
I need to stress here that I have tried calling MS Zuli both on her mobile and NBT bar on more that 20 occasions but have failed to speak with her. I spent a little more than RM500 on 19th April to celebrate my friend's bday but was treated so poorly and this ruined her special day.