G S
Google
I booked this hotel expecting a four-star experience, but what I got was closer to a *ONE STAR MOTEL*—if that. The conditions were unacceptable, and the attached photos speak for themselves.
Room Conditions:
Cockroach Infestation: They were present in our room (on an upper floor, no less) and seemed to be throughout the entire building.
Black Mold: The showers were covered in it, and after requesting a room change, we toured multiple options—each one was worse than the last, with more mold, humidity, and malfunctioning AC.
Toilet: The caulking around the toilets was discolored from what appeared to be sewage backup.
Comfort & Cleanliness Issues:
The "king-sized bed" was just two twin beds pushed together with a very, very, very uncomfortable mattress topper.
Our sheets weren’t changed for nearly a week, and when we asked, the staff acted like it was an unreasonable request. Their attitude was consistently poor, regardless of how we communicated.
The entire building was uncomfortably humid, and the air conditioning barely worked.
Failed Resolution Attempts:
After enduring days in a filthy room, we asked to switch—only to find every alternative was equally (or more) disgusting. When we requested to be moved to a different hotel entirely, management refused, directing us to contact our credit card company instead. Without phone service in Brazil, we were stuck there for the remainder of our nearly two-week stay.
To add to the frustration, I requested a partial refund for the stress and unacceptable conditions—which they outright denied.
Avoid this hotel at all costs. The photos and details here aren’t exaggerations; they’re proof of a property that neglects basic hygiene, guest comfort, and customer service. You’ve been warned.