Angel B.
Yelp
I hardly ever write bad reviews, but why do the employees here hate their job? I'm never rude to customer service folks but they acted like we were an inconvenience.
First and foremost, I used to love this place. Every time I come to visit, I would make my friends and family go and get a treat. The ice cream, cookies and pies are amazing.
But last evening, there were two people that didn't bother to be nice or helpful. We WERE next in line but didn't need to try flavors of ice cream. So naively, which probably shouldn't have done, we went to the counter and ordered our pie. Instead of just asking if we're next in line, the person quipped to us in the most rude manner that there was one line.
Okay fine since there was four of us, we decided to just pay as a group individually since they didn't want to help us. But the person helping us was just as rude that every possible thing we said was inconveniencing them. Sorry for being a customer. If you hate customers maybe don't work customer facing.
Other times we went, they were nice. Btw it's really hard for me to write a negative review, look at my page, but the service was so atrocious I had to say something. And it's so sad that my friends that I hyped up to tell them this place was amazing just to be treated this way.
And if staff want to know who we were, four Asian women who were first in line around 6pm. If you have cameras, we weren't lying.