Guide598593
Google
I booked the Nobu Hotel in New Orleans with the expectation of a boutique luxury experience reflecting the Nobu brand’s global reputation. Unfortunately, my first impression set an entirely different tone—one of confusion, mismanagement, and dismissive service.||I arrived at 1:15 PM, fully aware that check-in is at 4 PM, and simply expected a warm welcome and clear instructions. Instead, upon entering the designated Nobu check-in area, there were no staff members present. My companion and I waited several minutes with no acknowledgment. It was actually a Caesars Palace bellman—not Nobu staff—who eventually approached us, only to inform us that we needed to check in on the Caesars side. Once there, we were told our room wasn’t ready (understandable due to early arrival), so we checked our bags.||At approximately 3:15 PM, we returned to the Caesars front desk as instructed, only to be told we were now in the wrong place and must go back to the Nobu desk. This kind of back-and-forth between two check-in areas without any coordination or accountability is unacceptable for any hotel, let alone one positioning itself as a luxury experience.||Upon finally reaching a Nobu representative, the attitude was not welcoming but curt and dismissive. When I politely asked if our room would at least be available by the official check-in time of 4:00 PM, I was met with the response:||“Nothing is guaranteed.”||This statement, delivered with a rude demeanor, was the most disappointing moment of all. Hospitality is about reassurance, professionalism, and delivering on the brand promise—especially when a guest is paying a premium. Being told “nothing is guaranteed” at a luxury hotel is not only insulting, it is contradictory to the very foundation of Nobu’s service standards.||At no point were we offered an apology, a beverage, a seat, or any gesture of hospitality—only confusion and indifference. This felt more like an airport layover than an elevated boutique experience.||Bottom line: If you are expecting the signature Nobu level of refinement, service, and personalized care, be aware that this property currently operates like an overflow tower for Caesars Palace, not a standalone luxury hotel. The disorganization and dismissive treatment we received were unacceptable and far below what the Nobu name stands for.
