Nobu Hotel Caesars New Orleans

On 8/13/2024 I booked Nobu Hotel Caesars New Orleans via Booking.com for one night only 2/7/25 to 2/8/25, at the posted rate of $516.25. Landed in New Orleans on 2/7/2025, went to the hotel, the front desk couldn’t “find” the reservation. I called Booking.com, on the phone for 1 hour and 56 minutes while in the lobby, in front of the check-in desk. After 2 hours, the manager D. Marshall or Marshalls, denied my reservation due to the rate on Booking.com. They said the actual rate for one night is $4000. Did they have any compassion for turning away a woman with luggage and no other hotel to stay? No. Not so much as a “we’re sorry”, “we apologize”, NOTHING. So, the booking was cancelled free of charge. Received a note from the customer service rep at Booking.com and eventually found another hotel for one night only. Stay away from Nobu Hotel Caesars New Orleans.

Zero customer service. Every time anyone in the three rooms I booked called guest services or the front desk the phone just rings with no one answering. My husband is allergic to feather pillows and duvets. We requested foam pillows on arrival and they said there was no foam pillows on property so he slept on a rolled up blanket.. at a Nobu resort. We wanted to stay somewhere nice after a convention that put us up in the Hilton across the street and we were wishing we just stayed there the whole time. Beautiful rooms but not worth the headache. One star for the matcha chocolates.

I had a fabulous stay. The room was beautiful and the staff was nice.

Calked : times for extra pillows 45 minister still no pillows . Called again Was put through to the front desk , no answer. Called housekeeping again still no response!! Terrible service

I liked the bar!

On 8/13/2024 I booked Nobu Hotel Caesars New Orleans via Booking.com for one night only 2/7/25 to 2/8/25, at the posted rate of $516.25. Landed in New Orleans on 2/7/2025, went to the hotel, the front desk couldn't "find" the reservation. I called Booking.com, on the phone for 1 hour and 56 minutes while in the lobby, in front of the check-in desk. After 2 hours, the manager D. Marshall or Marshalls, denied my reservation due to the rate on Booking.com. They said the actual rate for one night is $4000. Did they have any compassion for turning away a woman with luggage and no other hotel to stay? No. Not so much as a "we're sorry", "we apologize", NOTHING. So, the booking was cancelled free of charge. Received a note from the customer service rep at Booking.com and eventually found another hotel for one night only. Stay away from Nobu Hotel Caesars New Orleans Goodnight and God Bless